What is your policy on refunds for subscription services?

Asked 4 months ago
Freshbooks has a clear policy regarding refunds for its subscription services. Generally, Freshbooks offers a thirty-day money-back guarantee for any new subscription plan. This means that if a user is not satisfied with the service within the first thirty days of their subscription, they can request a full refund. This policy reflects Freshbooks' confidence in the quality of its accounting software and its commitment to customer satisfaction. It is important to note that the money-back guarantee applies only to the first subscription payment and is designed to allow users to experience the software without any financial risk. If a user decides to cancel their subscription after this period, they will not be eligible for a refund for any charges incurred beyond the thirty-day window. For specific details about cancellations, refunds, or any changes to this policy, it is advisable to check Freshbooks' official website or their terms and conditions on their billing page where they provide the latest information regarding subscription policies.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 13, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Freshbooks?

If you need to talk to Freshbooks customer service, now that you have the answers that you needed, click the button below.
Contact Freshbooks

Freshbooks

Find a list of many popular Freshbooks questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Freshbooks Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!