Freedom Scientific Customer FAQ

Freedom Scientific offers a comprehensive range of assistive technology products designed to support individuals with visual impairments Another notable product is ZoomText, which is a screen magnification and reading software tailored for individuals with low vision. This program provides enhanced functionality that allows users to customize their viewing experience, including options for magnification, color enhancements, and text-to-speech capabilities. In addition to software solutions, Freedom Scientific also provides a line of hardware products, including the Focus Braille Display. This device allows users to read braille translations of digital content and interact with computers and other devices seamlessly. There are also tools like OpenBook, which is designed for reading printed text aloud. This product combines an OCR (optical character recognition) engine with text-to-speech technology, making printed materials accessible for those who require audio output. Freedom Scientific continuously evolves its offerings to meet the needs of users, ensuring that individuals with disabilities can navigate their digital environments with greater ease. For the latest product information and details on features, visiting the current website can provide additional insights and options....

Freedom Scientific does not sell its products directly through their website. Instead, they provide a network of authorized resellers...

Freedom Scientific specializes in a wide range of assistive technology designed to enhance accessibility for individuals with visual Additionally, Freedom Scientific offers ZoomText, which is a screen magnification software that provides users with enhanced visibility for text and images on their screens. This product enables individuals with low vision to customize their viewing experience, offering features such as adjustable magnification levels and color enhancements. In the realm of braille technology, Freedom Scientific has a variety of braille displays and notetakers. These devices allow users to read and write braille while accessing digital content. The devices are designed to be user-friendly and integrate well with other screen readers and computer software. Freedom Scientific also provides additional products and services that focus on accessibility in educational and workplace environments. Interested individuals can explore the complete range of products and resources available on the current website for detailed information on each offering, which can greatly assist those in need of adaptive technology solutions....

Freedom Scientific does not typically offer a standard trial period for their products. However, they do provide various resources...

Freedom Scientific typically accepts various payment methods to accommodate its customers. Commonly accepted options include major...

Freedom Scientific offers various discounts and promotions throughout the year, but the availability and specifics of these offers...

Freedom Scientific has a specific return and refund policy for their products. Generally, customers have a limited time frame after To initiate a return, customers typically need to follow specific instructions provided by Freedom Scientific. This can include filling out a return merchandise authorization form, which helps streamline the process. Furthermore, customers may be required to provide proof of purchase, such as a receipt or order confirmation. For the most accurate and up-to-date information regarding returns and refunds, it is advisable to check the official website of Freedom Scientific. There, customers can find detailed policies and any contact information they may need to communicate further about their specific situation....

Freedom Scientific products, including their software, typically come with licensing agreements that dictate how the software can be Users should always review the specific licensing terms that accompany the software to understand the restrictions or allowances regarding multiple installations. If an organization is considering acquiring multiple licenses for a group of users, they may want to inquire about any volume licensing options that Freedom Scientific might offer. For precise information regarding a specific product and its licensing requirements, it is advisable to consult the official Freedom Scientific website. The current webpage will provide detailed guidelines and potentially direct users to further resources regarding licensing and installation. Users interested in this topic may find it helpful to read through the support documentation available online, as it often contains valuable insights related to device compatibility and usage rights....

Freedom Scientific provides a variety of assistive technology solutions, including screen readers such as JAWS, and other software For example, JAWS often requires a current version of Windows, as this software is designed to work seamlessly with the Windows operating system. The typical configuration may include a minimum of a dual-core processor, a recommended amount of RAM, and adequate hard drive space for installation. Additionally, certain features may require specific hardware or software updates for functionality, such as screen resolution or audio device settings. It is always beneficial for users to check the official Freedom Scientific website for the most accurate and up-to-date system requirements, as these can change with software updates and new releases. The website often provides detailed information about each product to help users decide if their systems are compatible before making a purchase. Overall, ensuring that your computer meets the necessary specifications is essential for a smooth user experience with Freedom Scientific software....

Freedom Scientific software supports a variety of languages to cater to a diverse global audience. Some of the primary languages supported For instance, JAWS provides comprehensive support for screen reading in multiple languages, including the ability to switch between different languages for both user interface and speech output. ZoomText also includes features for languages like Spanish and French, allowing users to adjust text size and color settings while accessing content in their preferred language. It is always a good idea to check the latest information on language support directly on the current official Freedom Scientific web page, as they periodically update their software and expand language options to better serve their users....

Installing Freedom Scientific software typically involves a few straightforward steps. First, it is important to determine which software Once you have identified the desired software, the next step is to access the installation file. This can usually be obtained from the official Freedom Scientific website. It is advisable to download the most recent version of the software to ensure compatibility and access to the latest features. After downloading the installation file, locate it in your computer's downloads folder or the specified location you chose during the download process. Double-click the installation file to begin the installation wizard. During this process, you may be prompted to accept the software license agreement and to choose an installation location. If you are unsure about the installation location, the default setting is generally appropriate. Follow the prompts that appear on the screen, and the software will proceed to install. It may take a few moments to complete. After the installation is finished, it is a good idea to restart your computer to ensure that all components are correctly initialized. Once your computer reboots, you can locate the Freedom Scientific software in your programs or applications menu. At this point, you can complete any necessary configuration settings according to your personal preferences and requirements. For further assistance or specific details about software features, exploring the relevant user guide on the Freedom Scientific website is recommended....

Yes, technical support is available for Freedom Scientific products. The company is known for providing assistance to users who need...

Freedom Scientific products typically include user manuals that provide comprehensive guidance on their features and functionalities....

Freedom Scientific offers a variety of support resources to assist its customers with the use of their products. One of the primary In addition to the online knowledge base, Freedom Scientific also provides user guides and manuals for each of its products. These documents are essential for understanding the full functionality of the software and hardware and are often available in various accessible formats to cater to different user needs. For customers seeking personalized assistance, Freedom Scientific typically offers technical support through email and telephone, enabling users to directly communicate with knowledgeable support representatives. Furthermore, Freedom Scientific periodically conducts webinars and training sessions aimed at educating users on their products. These sessions provide a valuable opportunity to learn best practices and gain insights into features that may enhance the user experience. Community forums are another important resource, where users can connect with others to share tips and experiences. For more specific details or to access these resources directly, customers are encouraged to visit the support section of the Freedom Scientific website, where they can find all the information they need readily available....