What should I do if my order does not arrive?

Asked 4 months ago
If an order from Fragranceshop.com does not arrive as expected, there are several steps that can be taken to address the situation. First, it is advisable to check the order confirmation email for any tracking information that might have been provided. Often, tracking numbers allow customers to see the status of their shipment and determine if it is delayed in transit or if there are other issues. If tracking information is not available, or if it shows that the order has not moved for an extended period, customers may want to review the estimated delivery timeframe provided at the time of purchase. It is also a good idea to check with neighbors or household members to ensure the package was not received by someone else. In situations where the order remains missing, it may be helpful to look for contact information on the Fragranceshop.com webpage. This can usually provide guidance on how to reach customer service for assistance. Reporting the issue promptly increases the chances of resolving it efficiently.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 16, 2025

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