What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Fragranceshop.com, it is important to follow specific steps to address the issue effectively. First, the customer should take clear photographs of the damaged item or the incorrect product received. This documentation will help in resolving the issue more efficiently. Next, it is advisable to refer to the return policy or the section related to returns and exchanges on the web page for Fragranceshop.com. This section usually outlines the necessary procedures for initiating a return or exchange for damaged or incorrect items. Customers typically need to provide their order number and any relevant information regarding the issue. It may also be necessary to package the item securely if it needs to be sent back. In addition to reviewing the return policy, customers can check for specific contact information on the site in case they need further assistance. Following these steps can help ensure a smooth resolution to the situation.