Updated

Formstack Customer FAQ

Top Answers & How-to Guides

How do I Contact Formstack Customer Service?

The question we are asked most often is about how to talk to Formstack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can data collected from forms be exported?

Yes, data collected from forms created using Formstack can indeed be exported. Formstack provides several options for exporting your...
Ask any question you have about Formstack customer service, get an answer now.

Recent Formstack Customer Questions

I need to transfer an account from one company to another

To transfer a Formstack account between companies, the current account holder should submit a support ticket directly to Formstack, requesting the transfer of ownership. They are typically asked to provide the full name and email address of the new owner. The request should be made from the email address currently associated with the Formstack account. Once Formstack receives and processes your request, they will handle the transfer internally, and the new owner will be granted access to the Formstack account. Please remember to make any necessary billing changes after the transfer process.
Asked Mar 6, 2024 8:10 PM

Help me with my Formstack customer service issue

Form Creation

Can I create forms using Formstack?

Yes, Formstack provides users with the ability to create forms for a wide variety of purposes. It offers a user-friendly interface...

What are the different types of fields available in Formstack?

Formstack provides a diverse array of fields that users can utilize to create customized forms, catering to various data collection Moreover, form creators can incorporate radio button fields, which provide a selection of alternatives where only one option may be chosen. The system also supports file upload fields for users to submit documents or images directly through the form. Calculation fields are especially useful for scenarios that require automatic computations based on user input. Additionally, date and time fields allow for the collection of specific dates or time entries. For users looking to gather demographic or contact information, there are specialized fields designed for email and phone number inputs. Finally, Formstack offers advanced features such as e-signature fields for legal documents and payment fields, facilitating transaction processing directly within forms. For anyone interested in exploring these features in detail, visiting the Formstack website would provide valuable insights and examples....

Can I customize the design of my forms?

Formstack offers a range of customization options for users to design their forms according to their preferences. Users can modify Formstack also provides various templates that can serve as a starting point for customization. These templates cater to different industries and purposes, offering flexibility in design. Once a user selects a template, they can easily adjust the layout and form fields to suit their specific requirements. Moreover, users can preview their forms in real time to ensure that the design meets their expectations before publishing. This visual feedback allows for adjustments to be made as necessary. For more complex designs or additional custom features, checking the current web page for guidance and resources can provide further insights into what can be done. Overall, Formstack aims to empower users with the tools needed to create forms that align with their unique branding and goals....

Can I create conditional logic in my forms?

Yes, Formstack does allow users to create conditional logic in their forms. This feature enables form creators to configure questions...

Payment and Data Collection

Is it possible to collect payments through Formstack forms?

Yes, Formstack does provide the capability to collect payments through its forms. Users can integrate various payment processors such Formstack ensures that these payment integrations are designed to comply with necessary security standards, which helps to protect sensitive information during the transaction process. It is advisable to review the integration options available within the Formstack application and to ensure that the payment processor you wish to use is supported. For detailed instructions and the most current information, users may want to explore the official documentation or the relevant support pages on the Formstack website....

Is there an option for offline data collection?

Formstack does provide options for offline data collection, which can be especially useful for users in fields such as field research,...

Can data collected from forms be exported?

Yes, data collected from forms created using Formstack can indeed be exported. Formstack provides several options for exporting your...

Integrations and Publishing

Can I integrate Formstack with other apps and services?

Formstack offers a wide range of integration capabilities that allow users to connect their forms with various applications and services. The integration process typically involves configuring settings within both Formstack and the external application. For those who are familiar with using Zapier, the integration possibilities expand even further, enabling users to create custom workflows that automate tasks across a multitude of applications. This means that users can set up triggers and actions based on specific events, facilitating seamless data transfers without manual input. Additionally, Formstack provides features like webhooks and API access for more technical users who wish to build their integrations. This capability allows developers to create tailored solutions that meet their unique needs without being constrained by standard integration options. While exploring integration options, users are encouraged to check the current information available on the Formstack website. This will provide insights into available integrations, setup instructions, and any specific requirements that may be necessary to facilitate these connections effectively....

Can I publish my forms to a website?

Yes, Formstack allows users to publish their forms on a website quite easily. Once you have created a form, you can obtain an embed Formstack provides various options for embedding forms, including JavaScript and iframe methods, which can be tailored to suit different website platforms. After embedding, any responses collected through the form will be stored within Formstack's system, allowing users to manage submissions efficiently. For more detailed steps on how to publish forms on a website, users may wish to visit the current Formstack website for specific guidance and resources....

Security and Support

Is my data secure with Formstack?

Formstack prioritizes the security of user data and implements a range of measures to ensure that data is protected. They utilize industry-standard Additionally, Formstack complies with various data protection regulations, such as GDPR, which emphasizes the importance of data privacy and security for users in Europe. This compliance indicates that they are committed to managing data responsibly and protecting user privacy. Formstack also offers features such as access controls to restrict who can view or manage data, ensuring that only authorized personnel have access to sensitive information. Regular security audits and vulnerability assessments contribute to maintaining a secure environment. For individuals and organizations using Formstack, it is always advisable to review the security features and policies outlined on the official website. This not only provides clarity on the security measures in place but also offers the most up-to-date information regarding data protection practices....

What support resources are available for Formstack users?

Formstack offers a variety of support resources for users to help them effectively utilize the platform and troubleshoot any issues In addition to the knowledge base, Formstack provides video tutorials and webinars that visually guide users through different features and functionalities, making it easier to grasp more complex concepts. There is also a community forum where users can engage with one another, share experiences, and discuss solutions to common challenges. Furthermore, users may find specific answers to their questions through the platform's help center, which may feature FAQs and additional support documentation. While there are numerous resources available, users who need more personalized assistance may want to check the current web page for possible contact information to explore direct support options....

Pricing and Limits

What pricing plans are available for Formstack?

Formstack offers a variety of pricing plans designed to cater to different needs, ensuring that organizations of all sizes can benefit The Basic plan generally provides essential features that allow users to create and manage forms, collect data, and access basic reporting functionalities. This plan is ideal for individuals or small organizations looking to get started with online forms. As users move up to the Pro plan, they often gain access to advanced features such as conditional logic, payment processing, and additional integrations with third-party applications, making it suitable for growing businesses or teams that require more functionality. The Team plan typically offers collaboration tools that support multiple users working together. This plan includes features that focus on team management and advanced reporting capabilities. Finally, the Enterprise plan is usually tailored for large organizations that need extensive customization, increased security features, and dedicated customer support. Pricing can vary depending on the specific features included in each tier, the payment frequency selected, and any ongoing promotions or discounts. For the most accurate and up-to-date information regarding Formstack's pricing plans, it is advisable to visit the pricing section of the official Formstack website....

Is there a limit to the number of forms or submissions I can have in Formstack?

Formstack does have limits on the number of forms and submissions, but these limits vary depending on the subscription plan chosen...
We look to the Formstack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Formstack issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated