What should I do if I receive the wrong item?

Receiving the wrong item can be quite frustrating, and it is important to address the situation promptly. First, it is advisable to carefully review the order confirmation you received from FocalMall.com to ensure that the item you received does not match the details of your original purchase. Sometimes, packaging or labeling errors can lead to initial confusion. If you have indeed received an incorrect item, the next step is to consult the return policy outlined on the FocalMall.com website. Familiarizing yourself with the guidelines for returns and exchanges can provide clarity on how to proceed. Generally, you will be required to initiate a return request, which often involves filling out a return form available on the website or in the documentation that accompanied your order. It is also beneficial to have your order number and any relevant details about the incorrect item ready for reference. This information will streamline the process when explaining your situation. After your return request is submitted, FocalMall.com usually provides instructions on how to send the item back. Be sure to follow these instructions carefully to avoid delays in receiving the correct item. Once the return is processed, you should receive the correct item or a refund, depending on your preference and the available options. Lastly, if you find yourself needing more assistance or clarification, looking for contact information on the website may lead you to additional support resources available for customers.