What should I do if I receive a damaged product?

If you receive a damaged product from FocalMall.com, it is important to take a few steps to address the situation effectively. First, inspect the package upon arrival. If you notice any visible signs of damage to the outer box, make sure to document this by taking photographs before opening it. This could serve as evidence if necessary. Once you have examined the package, carefully open it and inspect the product itself for any physical damage. In the event that you find that the item is indeed damaged, the next step is to gather any relevant order information. This typically includes your order number, the date of purchase, and any details about the product. It is advisable to keep all packaging materials until the situation is resolved, as this may be required for returns or exchanges. You will likely find specific return policies and procedures outlined on the product page or the site’s customer service section. Most online retailers, including FocalMall.com, have procedures in place for handling damaged items. Follow the outlined steps for reporting the damage and initiating a return or exchange. This process usually involves filling out a return form and possibly contacting customer service for further assistance. Make sure to complete these actions promptly, as there may be time limits regarding claims for damaged items. It may also be beneficial to check the website for the most current contact information if you require further guidance. By following these steps, you can ensure that you resolve the issue efficiently and receive a satisfactory outcome.