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Flowers.com Customer FAQ

Top Answers & How-to Guides

What is Flowers.com's Phone Number?

The question we are asked most often is about how to talk to Flowers.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any specific care instructions for the flowers?

When it comes to caring for flowers from Flowers.com, proper maintenance is essential to ensure they remain fresh and vibrant for as The water should be changed every twenty-four to forty-eight hours to prevent any bacterial growth, which can shorten the life of the flowers. While changing the water, it is advisable to re-cut the stems in order to maximize their ability to take in water. Additionally, removing any leaves that may be submerged in the water will help maintain cleanliness and prolong freshness. Flowers should generally be placed in a cool area away from direct sunlight, heat sources, and drafts. It is important to be aware that certain varieties may have different temperature preferences and sensitivities, so keeping an eye on their condition is a good practice. The use of flower food, often included in the delivery, is also recommended as it provides essential nutrients and helps maintain clarity in the water. To ensure the best care for the flowers, the recipient can refer to the specific recommendations that may accompany the arrangement. For further information on care instructions or specific flower types, checking the website for additional tips is always a good idea....
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Delivery Options

Can I send flowers to a different city/state/country?

Yes, Flowers.com, including its various brands such as 1-800-Flowers, offers the option to send flowers to different cities, states, For international orders, it is essential to pay attention to the availability of delivery service in the specific country, as certain locations may have restrictions or varying service options. Additionally, delivery times and floral selection might differ from those available within the United States. If anyone is unsure about the specifics of international delivery or has customer service-related inquiries, they may want to refer to the current web page for detailed information, including any guidelines or restrictions that may apply. Overall, sending flowers across different regions is a convenient way to express sentiments to loved ones near and far....

Do you offer same-day delivery?

Flowers.com does offer same-day delivery for select floral arrangements and gifts, making it a convenient option for those who need...

Can I schedule a delivery for a specific date or time?

Yes, Flowers.com offers the option to schedule a delivery for a specific date, which is quite convenient for those who want to ensure Flowers.com strives to accommodate customer requests as much as possible, but the exact timing may depend on various factors such as the delivery location and the available service in that area. For the most accurate and up-to-date information regarding delivery options and any potential restrictions, it is advisable to refer to the current website. There, you will find detailed policies and instructions related to scheduling your delivery....

Can I track the status of my order?

Yes, customers can typically track the status of their order placed through Flowers.com. Once an order is confirmed, the customer usually Additionally, the Flowers.com website often provides options for checking order status directly by entering relevant details such as the order number and email address used for the purchase. This feature can be especially helpful to ensure everything is on track for special occasions. For specific details about tracking an order or any potential updates, customers are encouraged to explore the website for the most current instructions and options available....

Payment and Policies

What forms of payment do you accept?

Flowers.com typically accepts a variety of payment methods to accommodate their customers' needs. Commonly accepted payment methods...

What is your return/refund policy?

Flowers.com has a customer-friendly return and refund policy designed to ensure satisfaction with every order. Generally, if a customer It is important to note that conditions apply. For instance, the return process may require that customers provide details about the reason for the return, along with any documentation or photos that support the request. Flowers.com aims to address concerns related to the quality or delivery of the order, ensuring that customers receive the high standard of service they expect. Additionally, certain items may have different policies due to their nature, for example, perishable goods may have specific stipulations regarding returns. Refunds may be processed in various ways depending on the original payment method used for the order. For those looking for comprehensive details on the current return and refund policy, visiting the official Flowers.com website can provide the most accurate and updated information. It is always advisable to check the specific policy that applies to your order, as it may vary based on the circumstances of the return request....

Do you offer any discounts or promotions?

Flowers.com frequently offers various discounts and promotions designed to enhance the customer experience and provide value for floral Additionally, Flowers.com may also provide special pricing for first-time customers or exclusive offers for members who sign up for newsletters. Subscribing to such communications can be a great way to stay informed about upcoming promotions. Occasionally, there may be holiday-specific sales or bundle offers during peak gifting times, such as Valentine's Day, Mother's Day, or other major holidays. By checking the current web page, customers can find detailed information regarding available discounts, promotional codes, or special events that may be running. This way, customers can take advantage of any potential savings when placing their orders for flowers or gifts....

Customization and Add-ons

Can I add a personalized message to my order?

Yes, Flowers.com offers the option to add a personalized message to your order. When placing an order, customers can typically find...

Do you offer any additional gifts or add-ons with the flowers?

Flowers.com provides a variety of additional gifts and add-ons that can be paired with floral arrangements to enhance the gifting experience. When browsing the website, customers will typically find options to add these gifts at checkout or alongside specific floral arrangements. Depending on the occasion, there may also be seasonal or themed add-ons available, which can further personalize the gift. This makes it easy to create a customized package to suit the preferences and interests of the recipient. Additionally, by combining flowers with other thoughtful gifts, such as a heartfelt card or a festive balloon bouquet, customers can convey their sentiments more comprehensively. For more detailed information on current offerings and to explore the complete product lineup, it is advisable to visit the relevant section of the Flowers.com website....

What is the difference between standard and premium arrangements?

Standard and premium arrangements are two levels of floral offerings provided by Flowers.com, each designed to cater to different preferences Standard arrangements typically feature a selection of fresh flowers that are artistically arranged to create an appealing bouquet. These offerings are generally more accessible in terms of pricing and are ideal for everyday occasions or for those looking for a thoughtful yet budget-friendly gift. The sizing of standard arrangements tends to be more modest, focusing on a balance of beauty and value. On the other hand, premium arrangements are crafted with an elevated selection of flowers, often incorporating more exotic or seasonal blooms. These arrangements are generally larger, designed to make a significant visual impact. Premium offerings also tend to feature more intricate designs and additional decorative elements, such as upscale vases or unique accents, which contribute to a luxurious presentation. This makes them perfect for special occasions, milestones, or when one wishes to convey deeper sentiments. Ultimately, the choice between standard and premium arrangements will depend on personal preferences, the occasion, and the message one wishes to convey. Customers can explore the various options available on the website to find arrangements that align with their needs and aesthetic desires. The product descriptions often provide details about the specific flowers involved, which may help in making the right choice for any occasion....

Subscription and Care

Do you have a subscription service for regular flower deliveries?

Flowers.com offers a convenient subscription service designed for customers who wish to enjoy the beauty of fresh flowers on a regular The subscription service is an excellent choice for those who want to brighten their own space or send thoughtful gifts to loved ones throughout the year. With flexible options, customers have the ability to modify or cancel their subscription at any time, providing added convenience and control. Additionally, this service often includes exclusive deals or discounts for subscribers, making it a cost-effective way to enjoy flowers regularly. To find more specific details about the subscription service, including pricing and available floral options, it would be beneficial to explore the current web page. This way, individuals can find the most accurate and up-to-date information to meet their floral delivery needs....

Are there any specific care instructions for the flowers?

When it comes to caring for flowers from Flowers.com, proper maintenance is essential to ensure they remain fresh and vibrant for as The water should be changed every twenty-four to forty-eight hours to prevent any bacterial growth, which can shorten the life of the flowers. While changing the water, it is advisable to re-cut the stems in order to maximize their ability to take in water. Additionally, removing any leaves that may be submerged in the water will help maintain cleanliness and prolong freshness. Flowers should generally be placed in a cool area away from direct sunlight, heat sources, and drafts. It is important to be aware that certain varieties may have different temperature preferences and sensitivities, so keeping an eye on their condition is a good practice. The use of flower food, often included in the delivery, is also recommended as it provides essential nutrients and helps maintain clarity in the water. To ensure the best care for the flowers, the recipient can refer to the specific recommendations that may accompany the arrangement. For further information on care instructions or specific flower types, checking the website for additional tips is always a good idea....

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