Fitbit Customer FAQ

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your health and...

However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your fault....

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company...

Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get your...

If a Fitbit device is not charging, there are several steps that can be taken to troubleshoot the issue. First, it is advisable to Next, try utilizing a different power source, such as a different USB port or power adapter, to determine if the issue lies with the original source. If the device still does not charge, leaving it connected to a power source for a longer period may be beneficial. Sometimes, a device may take a little longer to respond if the battery is completely drained. If the Fitbit device continues to resist charging after these efforts, performing a restart might be helpful, as this can reset the system. The process for restarting varies by model, so checking the user manual or relevant web pages for guidance would be prudent. If the problem persists despite these attempts, one might consider looking for additional support options on the official website....

To reset a Fitbit device, the process can vary slightly depending on the specific model. Generally, many Fitbit devices can be reset For models without buttons, such as the Fitbit Inspire series, a reset might require one to switch off the device and then turn it back on after a brief wait. It is advisable to refer to the specific instructions based on the model of the Fitbit device being used. These instructions can typically be found on the official Fitbit website. It is also a good idea to consult the user manual that came with the device for detailed guidance on the reset process....

If you are having any issues with your Fitbit device or app, here are some helpful tips to assist you.

If your Fitbit is not syncing, there are several steps you can take to troubleshoot the issue. First, ensure that the Bluetooth feature Another useful step is to verify your internet connection, as syncing requires a stable Wi-Fi or cellular data connection. If you have more than one device connected to the Fitbit app, make sure that you have selected the correct device for syncing. If these steps do not resolve the issue, it may be beneficial to try removing the Fitbit device from the app and then adding it back again. Lastly, if problems persist, consider looking for more detailed troubleshooting steps on the official Fitbit website, which might provide specific guidance based on your device model....

Most Fitbit devices are designed to be water-resistant, which means that they can typically withstand exposure to water, allowing for Fitbit generally advises users not to wear their devices while diving or engaging in high-velocity water activities. Additionally, while it is possible to shower with a Fitbit device on, it is recommended to avoid exposure to hot water and steam, as it may affect the adhesive that holds the device components together over time. For more detailed and specific information on your particular model, reviewing the Fitbit website is a helpful resource....

To change the clock face on a Fitbit device, the user generally starts by accessing the Fitbit app on their smartphone. After ensuring In some cases, users can also change the clock face directly on the device by long-pressing the current clock face to bring up available options. It is essential to note that the process may vary slightly depending on the specific Fitbit model. For the most accurate information regarding a specific device, users may want to refer to the official Fitbit website, where detailed guides and tips are available....