What should I do if I receive a damaged or defective product?

If a consumer receives a damaged or defective product from Fisher-Price, it is important to address the issue promptly. The first step is to review the packaging and any accompanying documentation for specific instructions on returns or exchanges. In many cases, retailers have procedures in place for handling damaged or defective items, which may include contacting their customer service or returning the product to the store of purchase. Additionally, it is advisable to take photographs of the damage, which may be required for a claim or return process. Keeping the original packaging helps as well because it is often needed for return shipping or verification purposes. If the product was purchased directly from Fisher-Price, the consumer should refer to the website for any specific return policies or instructions. Fisher-Price generally has resources available regarding damaged items and how to resolve such concerns efficiently. Overall, the key is to act quickly and keep all relevant information handy to facilitate the process.