What if I receive a damaged or defective product from Fisher-Price.com?

If a customer receives a damaged or defective product from Fisher-Price, there are several steps they can take to address the issue. First, it is advisable to carefully inspect the product upon receipt and note any visible damage. Customers should also review the accompanying documentation for any specific instructions regarding returns or exchanges. Fisher-Price typically offers a return policy that allows customers to return products within a certain period after purchase. The process usually involves reaching out to customer service using information found on the current website. Customers may be required to provide details such as order numbers and descriptions of the damage. It is essential to keep the original packaging, as it may be needed for returns. Once the necessary steps are taken, Fisher-Price generally strives to resolve the issue swiftly to ensure customer satisfaction, whether through a refund, replacement, or repair of the product.