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Fanatics Customer FAQ

Top Answers & How-to Guides

What is Fanatics's Phone Number?

The question we are asked most often is about how to talk to Fanatics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order with Fanatics?

No, it is not necessary to have an account to place an order with Fanatics. Customers can shop as guests and complete their purchases...

Do I have to pay for return shipping with Fanatics?

Returning items to Fanatics may involve return shipping costs, depending on the specific circumstances of your return. Generally, if Additionally, Fanatics may provide a return shipping label for a fee, which would simplify the process for customers. It is always a good idea for customers to review the return policy provided on the Fanatics website to clarify the specific details and any conditions that might apply. This policy will provide the most current and accurate information relative to return shipping and any associated costs. For further assistance or specific inquiries, individuals can refer to the customer service section on the Fanatics website....
Ask any question you have about Fanatics customer service, get an answer now.

Recent Fanatics Customer Questions

how do i return an order I did not like the caps

If you're not satisfied with your purchase from Fanatics, you can return it within 365 days of the purchase for a full refund. Ensure that the item is in its original condition, including tags and labels. You'll need to log into your Fanatics account and go to the returns page. Follow the prompts to process your return. Please note that there may be a shipping fee for your return, unless the return is due to a fault or error on the part of Fanatics. Remember to keep a receipt or proof of your return for future reference. If you've received the item as a gift, the refund will go to the original purchaser.
Asked Mar 17, 2024 9:19 PM

can i make a return of 2 ball caps . they were not what i thought they would be

Yes, Fanatics has a simple return policy. Items including ball caps can be returned up to 365 days after your purchase. The items must be in original condition, and you will need either the original order number or the item number. A return shipping label can be generated from the Fanatics website. A refund will then be issued to your original payment method once the return has been processed. Please be aware, items that have been customized unfortunately cannot be returned unless there is a manufacturer’s defect.
Asked Mar 15, 2024 8:01 PM

Help me with my Fanatics customer service issue

Order Tracking

How Do I Track My Fanatics Order?

If you made your order on Fanatics, you can track it for as long as in the system with these helpful tips.

Can I track my order if I'm an international customer?

Yes, international customers can track their orders through the website used by Fanatics. Once an order is placed, customers typically...

Order Cancellation

How Do I Cancel My Order with Fanatics?

At Fanatics, most items can be canceled except for customized orders with player names or requests due to production timelines. To...

Can I cancel my order if it has already been shipped?

Once an order has been shipped by Fanatics, it is typically not possible to cancel it in the traditional sense, as the processing of To determine the specific details about returning items or any time frames involved, customers can refer to the returns section on the current Fanatics website. It is always a good idea to review the return policy for such situations to ensure that all necessary steps are followed correctly. If customers have questions about unique circumstances regarding their orders, they may also find helpful guidance by checking the contact information listed on the Fanatics website....

Order Issues

What Do I Do If I'm Missing an Order from Fanatics?

To resolve a missing order issue with Fanatics, visit the Help page on their website, navigate to Order Inquiries, and find the Track...

Do I need an account to place an order with Fanatics?

No, it is not necessary to have an account to place an order with Fanatics. Customers can shop as guests and complete their purchases...

Refunds and Returns

How Do I Get a Refund from Fanatics?

Fanatics offers sports gear for fans of any big league team. They have a lenient return policy, allowing refunds for items in like-new...

What is Fanatics' return policy?

Fanatics has a return policy that is designed to provide customers with flexibility when it comes to returns and exchanges. Generally, It is important to note that certain types of items may be excluded from the return policy. For example, customized or personalized merchandise is usually non-returnable. Additionally, clearance items may also have specific return restrictions, so it is advisable to check the details before making a purchase. To initiate a return, customers typically need to print a return label, which may be available on the Fanatics website. The process for obtaining a return label and the associated costs, if any, can vary based on specific circumstances. Once the return is processed, the customer usually receives a refund in the original form of payment. For the most accurate and up-to-date information regarding Fanatics' return policy and procedures, it is recommended to refer to the relevant section of the website....

Do I have to pay for return shipping with Fanatics?

Returning items to Fanatics may involve return shipping costs, depending on the specific circumstances of your return. Generally, if Additionally, Fanatics may provide a return shipping label for a fee, which would simplify the process for customers. It is always a good idea for customers to review the return policy provided on the Fanatics website to clarify the specific details and any conditions that might apply. This policy will provide the most current and accurate information relative to return shipping and any associated costs. For further assistance or specific inquiries, individuals can refer to the customer service section on the Fanatics website....

Shipping Information

How long will it take to receive my order from Fanatics?

The delivery time for an order from Fanatics can vary based on several factors, including the chosen shipping method, the destination...

Does Fanatics offer international shipping?

Fanatics does offer international shipping to various countries outside of the United States. The availability of international shipping...

Payment Options

What payment methods does Fanatics accept?

Fanatics accepts a variety of payment methods to accommodate the preferences of its customers. Typically, customers can use major credit It is important to note that the availability of specific payment methods may vary based on the customer's location and the particular Fanatics website or platform they are using. For the most accurate and up-to-date information regarding accepted payment methods, it is advisable to check the payment section on the Fanatics website. This will ensure that customers have the latest details regarding their payment options before making a purchase....

Can I use multiple promo codes on a single order with Fanatics?

Generally, Fanatics allows only one promo code to be applied per order. This means that customers cannot stack multiple promo codes...
We look to the Fanatics issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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