What is your return policy?

FTD.com has a customer-friendly return policy that aims to ensure satisfaction with the products purchased. In general, FTD.com offers a satisfaction guarantee on all their floral arrangements and gifts. This means that if a customer is not completely satisfied with their order, they may be eligible for a replacement or refund, depending on the circumstances. The guarantee typically covers products that are delivered in poor condition, are damaged, or do not match the description provided online. To initiate a return or exchange, customers usually need to contact FTD.com within a specific time frame after receiving their items. This time frame can vary based on the nature of the product and the reason for the return. It is important for customers to reach out promptly, as this can help facilitate a smoother resolution process. Additionally, for any perishable items, such as fresh flowers, it is advisable to inspect them upon delivery. If there are any issues, reporting them quickly is essential. FTD.com often emphasizes the importance of responsible handling and care of the products to ensure freshness and quality. For customers looking for the most current details regarding policies, including specific return procedures and eligibility, it is recommended to consult the information available directly on the FTD.com website. This will provide the most accurate and helpful guidance regarding returns and exchanges.