What if my flowers arrive damaged?

If flowers arrive damaged when ordered through FTD.com, there are several steps you can take to address the situation. FTD.com takes great pride in delivering beautiful arrangements, and they understand that issues can arise during shipping. In the event that flowers arrive in less than perfect condition, it is advisable to carefully inspect the delivery as soon as it is received. If you notice any damage, take photographs of the flowers and the packaging to document the condition. Customers should review the return policy provided on the website, which typically outlines the procedures for handling damaged items. Many times, FTD.com may offer a replacement or a refund for damaged products. To begin the process, customers can look for information on how to report an issue on the FTD.com website, where detailed instructions can usually be found. Providing complete information regarding the order, including the order number and details about the damage, will facilitate a smooth resolution. It is also useful to be aware of any deadlines for reporting issues, which can usually be found on the website. By following these guidelines, customers can ensure that their concerns are addressed appropriately and receive the fresh and beautiful flowers they expected. If further assistance is needed, the customer service contact information is typically available on the website as well.