Updated

Eyesave.com Customer FAQ

Top Answers & How-to Guides

What is Eyesave.com's Phone Number?

The question we are asked most often is about how to talk to Eyesave.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of eyeglasses frames do you carry?

Eyesave.com offers a wide variety of eyeglasses frames to cater to different styles and preferences. Customers can expect to find options The color selection is also extensive, with options that include neutral tones, bold hues, and unique patterns. For those seeking specialized eyewear, Eyesave features options like prescription frames and designer brands. There may even be selections that cater to specific needs, such as blue light blocking lenses or frames designed for sports and active lifestyles. Customers should explore the latest offerings on the Eyesave website to find something that appeals to them. For more detailed information on specific frame types or styles, the current page may provide helpful insights....
Ask any question you have about Eyesave.com customer service, get an answer now.

Order Tracking and Changes

How can I track my order?

To track your order from Eyesave.com, customers typically have a straightforward process. After placing an order, you should receive If you do not find the tracking number in your email, you may check your account on the Eyesave website if you created one during your purchase. By logging into your account, you can access your order history and track the current status of your orders. For real-time updates, it may also be useful to visit the respective shipping carrier's website directly, where you can enter your tracking number. Generally, Eyesave provides relevant information related to order tracking on their website, so checking the current page for precise instructions and available resources would be advisable. This ensures that you have the most accurate and detailed information regarding your order's journey to you....

Can I cancel or change my order?

Eyesave.com has various policies regarding order cancellation and modifications. Typically, once an order is placed, it is processed If changes or cancellations are permitted, they often need to be requested before the order has been shipped. It is important to review the order confirmation email or the details provided on the Eyesave.com website for specific guidance on how to proceed with an order change or cancellation. There may be a section on the website dedicated to order policies that outlines the necessary steps. If customers require further assistance or have specific inquiries, they may find it helpful to look for the contact information on the Eyesave.com website. It is always best to read the latest updates and policies directly from the source to ensure accurate and relevant information regarding order modifications or cancellations....

What should I do if I have a problem with my order?

If you encounter a problem with your order from Eyesave.com, it is essential to first identify the specific issue you are facing. Common Next, you can check the website for relevant information regarding returns, exchanges, or customer service inquiries. Many online retailers have dedicated sections on their websites that outline the steps to take when resolving order issues. These sections usually provide helpful guidelines on how to proceed, including any necessary documentation required for processing your request. If the problem requires further assistance, The Eyesave.com website may have contact information available for reaching their customer service team. They may be able to assist with your specific concern. It is important to act promptly, as many policies have specific time frames for reporting issues or initiating returns. Remember, the goal is to ensure you receive the correct items in the best condition possible, so do not hesitate to gather all relevant information to expedite the resolution process....

Coupons and Promotions

How do I apply a coupon code?

To apply a coupon code on Eyesave.com, you will go through a straightforward process during the checkout procedure. After you have Once you locate this field, type or paste your coupon code into it exactly as it appears, ensuring that you do not include any extra spaces or characters. After entering the code, you will usually need to click a button labeled "Apply," "Submit," or something akin to that, depending on the site’s design. Once the code is applied, you should see the discount reflected in your order summary. If you do not see the discount applied, it is wise to double-check the expiration date of the coupon and the terms and conditions associated with it. For additional details or specific inquiries, it may be helpful to consult the current website for pertinent information....

Are there any promotions for first-time customers?

Eyesave.com often strives to provide various promotions and discounts for first-time customers, helping them experience their products...

Shipping and Returns

Do you offer international shipping?

Eyesave.com is known for its extensive selection of eye care products, including contact lenses and eyewear. When it comes to international If international shipping is an option, customers may remain informed about any potential customs duties and taxes that could be applicable upon arrival in their respective countries. It is common for such costs to be the responsibility of the customer. For the most accurate and detailed information regarding international shipping options, including any limitations or specific guidelines, individuals are encouraged to check the relevant sections of the Eyesave.com website. There, they can typically find shipping information that pertains to their location, as well as any updates or changes to May shipping policies. This will ensure that customers have the most current information at their disposal when considering a purchase....

What is your return policy?

Eyesave.com has a clear and straightforward return policy designed to ensure customer satisfaction. Typically, customers can return Additionally, it is important to note that certain items, such as contact lenses or other personal items, may be subject to different return conditions due to hygiene reasons. Therefore, customers should refer to the specific product page for any exceptions that might apply. For more detailed information regarding the return process, such as how to obtain a return authorization or any potential fees, customers should look for the return policy section on the Eyesave.com website. This section will provide comprehensive details about how to proceed with returns, as well as any steps necessary for refunds or exchanges. Understanding the return policy can help ensure a smooth experience when making purchases, especially for products that may require consideration and evaluation after purchase....

Eyewear Products and Services

Do you offer prescription eyewear?

Eyesave.com specializes in a range of eye care products, including contact lenses and eyewear accessories. However, when it comes to...

Can I order frames without lenses?

Yes, Eyesave.com does offer the option to purchase frames without lenses. Many customers prefer to buy frames separately, especially...

Do you offer frame adjustments after purchase?

Eyesave.com specializes in providing a wide range of eyewear, including frames and prescription lenses. However, it is important to Customers are usually encouraged to check the specific product details on the Eyesave website to see if there are any particular policies regarding adjustments or warranties associated with the frames. If there are any questions or concerns regarding specific purchases, individuals can find contact information on the Eyesave website. This will allow customers to gather further information tailored to their situation. Remember to always handle eyeglasses carefully when adjusting them to prevent damage....

Can I buy colored contact lenses from Eyesave.com?

Yes, Eyesave.com offers a variety of colored contact lenses for customers who wish to enhance or change their eye color. The selection...

What types of eyeglasses frames do you carry?

Eyesave.com offers a wide variety of eyeglasses frames to cater to different styles and preferences. Customers can expect to find options The color selection is also extensive, with options that include neutral tones, bold hues, and unique patterns. For those seeking specialized eyewear, Eyesave features options like prescription frames and designer brands. There may even be selections that cater to specific needs, such as blue light blocking lenses or frames designed for sports and active lifestyles. Customers should explore the latest offerings on the Eyesave website to find something that appeals to them. For more detailed information on specific frame types or styles, the current page may provide helpful insights....

Payment and Authenticity

What payment methods do you accept?

Eyesave.com accepts a variety of payment methods to provide convenience for its customers. Typically, you can expect to use major credit Some customers may find the option to pay via third-party payment processors such as PayPal, depending on the site's current offerings. It is important for customers to check the website regularly as payment options may change over time to accommodate user preferences and enhance the shopping experience. For those who prefer alternative payment methods, Eyesave.com may also have options available to meet different needs. To ensure you have the most accurate and up-to-date information about accepted payment methods, it is recommended to visit the relevant section of the current web page on Eyesave.com. This will provide you with the necessary details for a smooth transaction....

Are the eyeglasses on your website authentic?

Eyesave.com is known for offering a wide selection of eyeglasses featuring various brands and styles to suit different preferences...

Warranties and Modifications

What is your warranty policy?

Eyesave.com offers a warranty policy that covers various aspects of their products, ensuring customer satisfaction and product quality. While specific warranty terms may vary depending on the type of product, customers can expect that if a product is found to be defective under normal use conditions, Eyesave may offer a replacement or repair. It is important for customers to retain their purchase receipt as proof of purchase, as this may be required when making a warranty claim. Customers should also be aware that the warranty does not cover accidental damage, misuse, or normal wear and tear. For additional information about the specifics of the warranty policy, including any potential limitations and procedures to follow when making a claim, it is advisable to consult the Eyesave.com website. There, customers can find the most current and detailed information regarding warranty policies and other related inquiries....

What is your policy on lens upgrades or modifications?

Eyesave.com maintains a commitment to providing customers with a comprehensive selection of contact lenses and eyewear products. However, If a customer wishes to upgrade or modify their current lens prescription, they typically need to ensure that the new lenses are compatible with their existing prescriptions and that the modifications meet their visual needs. It is important for customers to assess the specific product pages, as the information displayed there will often include details about available options and any limitations that may apply. Furthermore, for any questions related to individual circumstances, customers may want to explore the frequently asked questions section on the website for more specific guidance, or they can check the site for contact information if they desire to reach out for more personalized support. This approach helps ensure that customers make informed decisions tailored to their vision requirements....

Additional Services

Do you offer gift wrapping services?

Eyesave.com does not typically offer gift wrapping services. The primary focus of the site is to provide customers with a wide selection...

What are your policies regarding contact lens prescriptions?

Eyesave.com follows strict policies regarding contact lens prescriptions to ensure customer safety and compliance with regulations. Additionally, customers may be asked to verify their prescription during the ordering process. This effort helps to confirm that the correct lenses are provided and that they meet the specified criteria set by the eye care professional. It is also a good practice for customers to keep their prescriptions up to date and to schedule regular eye examinations, as changes in vision may necessitate adjustments to the prescription. For specific details regarding the policies, including any necessary documentation or verification steps, customers may want to refer to the company's website. There they can find the most recent information and guidelines on how to submit a prescription properly....

Are there any resources to help me choose the right eyewear?

When it comes to choosing the right eyewear, Eyesave.com offers a range of resources that can assist you in making an informed decision. Furthermore, the website often features informative articles and guides on various eyewear styles, lens types, and coatings available. These resources can help you learn about the materials used for frames, the benefits of special lens coatings such as anti-reflective or blue light blocking, and the differences between brands and styles. Another aspect to consider is face shape, as certain eyewear designs may complement different facial structures. Eyesave.com may also offer virtual try-on tools, allowing you to visualize how different frames will suit your face before making a purchase. Overall, the combination of product descriptions, educational articles, and possibly virtual tools can provide a comprehensive understanding to guide your selection process. For specific inquiries, be sure to check the current web page for additional information....

Help me with my Eyesave.com customer service issue

Ask any question you have about Eyesave.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated