Updated

Exodus Customer FAQ

Top Answers & How-to Guides

How do I Contact Exodus Customer Service?

The question we are asked most often is about how to talk to Exodus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I send or receive cryptocurrency on Exodus?

Exodus provides a user-friendly platform for both sending and receiving cryptocurrency, making it accessible for individuals at various To receive cryptocurrency, the user must also select the specific currency they want to receive in their Exodus wallet. Once the currency is selected, there will be an option for “Receive.” This action will display the wallet address along with a QR code. The user can share this address with the sender, allowing them to send funds directly to their wallet. The user can always check their transaction status within the wallet application to confirm that funds have arrived. This streamlined process contributes to the overall ease of managing cryptocurrency with Exodus. For specific details or further assistance, users may want to check the current Exodus website for available resources....
Ask any question you have about Exodus customer service, get an answer now.

Recent Exodus Customer Questions

Need to transfer Exodus to a new phone

To transfer Exodus to a new phone, you will first need to make sure your wallet is backed up. In your old device, open your Exodus wallet and go to "Settings", then "Backup". Follow the steps to secure and remember your recovery phrase. After this, download Exodus on your new phone. Once installed, instead of creating a new wallet, choose "I already have a wallet" and select "Recover from Backup". Here you can input your recovery phrase which will transfer your wallet and all its assets to your new device. Please remember to secure your recovery phrase as losing it could result in the loss of your assets.
Asked Mar 16, 2024 12:34 AM

Help me with my Exodus customer service issue

Product Overview

What is Exodus and what services does it provide?

Exodus is a software platform developed by Exodus Movement, Inc. that primarily focuses on providing users with a non-custodial cryptocurrency One of the key features of Exodus is its user-friendly interface, which simplifies the process of sending, receiving, and exchanging cryptocurrencies. Users can easily trade between different cryptocurrencies directly within the wallet, which eliminates the need for external exchanges. Additionally, Exodus offers built-in support for popular tokens and digital assets, ensuring that users can manage multiple investments in one place. Exodus also prioritizes security, allowing users to maintain full ownership of their private keys. This approach empowers users to have complete control over their funds, which is a critical aspect of cryptocurrency ownership. In addition to wallet services, Exodus regularly updates its platform, enhancing user experience and introducing new features to stay competitive in the rapidly evolving digital currency landscape. For those interested in learning more about Exodus, including specific features, supported assets, and platform updates, checking their official website may provide additional detailed information and contact resources if needed....

What cryptocurrencies can I store in my Exodus wallet?

Exodus is a popular multi-currency wallet that supports a wide variety of cryptocurrencies. As of October 2023, users can store numerous Exodus continuously updates its platform and frequently adds new cryptocurrencies to enhance user experience and choice. It also features a built-in exchange, enabling users to swap assets within the wallet easily. To find the most current list of supported cryptocurrencies, it is advisable to visit the official Exodus website. There, users can view the latest updates and information on all the available assets for storage within the wallet....

Does Exodus offer mobile support?

Exodus does indeed provide mobile support, enabling users to access their services seamlessly on both Android and iOS devices. The...

Are there any developers behind Exodus?

Yes, there are developers behind Exodus Movement, Inc. The company was founded by a team of professionals who are passionate about...

What is the difference between the desktop and mobile versions of Exodus?

The desktop and mobile versions of Exodus serve the same fundamental purpose, allowing users to manage their cryptocurrency wallets On the other hand, the mobile version of Exodus is designed for convenience and ease of use while on the go. It provides essential functions for managing cryptocurrencies, allowing users to carry their wallets in their pockets and perform transactions quickly. While the mobile app is user-friendly and streamlined, it may not include some of the more advanced features found in the desktop application. Both versions are continuously updated to enhance security and user experience. For more information on specific features or updates, interested users can visit the official Exodus website for the latest details....

Transactions and Conversions

Can I exchange cryptocurrencies within Exodus?

Yes, users can exchange cryptocurrencies directly within the Exodus wallet. Exodus provides a built-in exchange feature that allows To initiate an exchange, users simply need to select the cryptocurrencies they wish to swap. The interface is designed to be user-friendly, making the process straightforward. Users can view real-time exchange rates and choose the amount they wish to trade. Once the exchange is confirmed, the transaction is processed quickly, and the exchanged assets are reflected in the wallet almost immediately. It is important for users to remember that exchanges typically involve fees, which can vary depending on the specific asset pairs and market conditions. For those interested in further details about exchanges, it may be helpful to check the latest information available on the Exodus website....

How does Exodus handle transactions and confirmations?

Exodus utilizes a user-friendly design to manage transactions and confirmations, focusing on providing a seamless experience for its The confirmation of a transaction depends on the blockchain technology being utilized. For example, Bitcoin transactions typically require several confirmations to be considered secure, while other cryptocurrencies may have different requirements. Exodus displays real-time information about the status of the transaction and how many confirmations have been completed, allowing users to track their transaction progress effectively. It is important to note that while Exodus facilitates these transactions and provides information about their status, the actual processing and confirmation occur on the blockchain network that the cryptocurrency operates on. Because transaction times can vary based on network congestion and other factors, users may experience differences in confirmation times across various currencies. For the latest details on transaction handling and specific confirmations for each cryptocurrency, users can check the information available on the Exodus website....

How can I send or receive cryptocurrency on Exodus?

Exodus provides a user-friendly platform for both sending and receiving cryptocurrency, making it accessible for individuals at various To receive cryptocurrency, the user must also select the specific currency they want to receive in their Exodus wallet. Once the currency is selected, there will be an option for “Receive.” This action will display the wallet address along with a QR code. The user can share this address with the sender, allowing them to send funds directly to their wallet. The user can always check their transaction status within the wallet application to confirm that funds have arrived. This streamlined process contributes to the overall ease of managing cryptocurrency with Exodus. For specific details or further assistance, users may want to check the current Exodus website for available resources....

Security and Safety

Is my cryptocurrency safe in Exodus?

Exodus is designed with user security and convenience in mind, providing a software wallet for storing various cryptocurrencies. As While Exodus incorporates strong security measures, it is crucial to remember that the safety of cryptocurrency depends significantly on the users' own practices. It is strongly recommended that users keep their backup phrases private and secure. Additionally, using strong, unique passwords and enabling two-factor authentication wherever possible can further enhance security. It is also important to remain vigilant against phishing attacks and to ensure that the software is kept up to date to protect against vulnerabilities. While Exodus has a good reputation within the cryptocurrency community and offers a user-friendly experience, no wallet can guarantee complete safety from all risks. Users should carefully evaluate their own security practices and remain informed about best practices for cryptocurrency management. For further information on security measures and best practices, users may want to explore the current web page related to Exodus for insights and guidance....

Are there any fees for using Exodus?

Exodus is known for its user-friendly interface and ease of use when managing cryptocurrencies, but it is important to be aware of...

Wallet Management

How do I download and install the Exodus wallet?

To download and install the Exodus wallet, you can follow a straightforward process that ensures you obtain the official software from Choose the appropriate version for your device. Once you click the download link for your operating system or device, the download should begin automatically. After the download is complete, locate the downloaded file on your computer or mobile device. For desktop users, you will need to run the installer file by double-clicking it to begin the installation process. Follow the on-screen prompts to complete the installation. For mobile users, simply open the file to install the application. Once installed, you can open the Exodus wallet and set it up by creating a new wallet or restoring an existing one using your backup phrase. Be sure to store your backup phrase in a secure location, as it will allow you to recover your wallet if necessary. For more detailed information about the installation process or troubleshooting, checking the official website may provide additional resources....

How can I backup my Exodus wallet?

Backing up an Exodus wallet is a crucial step in ensuring that your cryptocurrency assets are safe and secure. Exodus provides users To back up your Exodus wallet, first, open the Exodus application on your desktop or mobile device. Locate the settings or backup section, which can typically be found within the wallet interface. Within this section, you will find the option to view or generate your recovery phrase. It is advisable to write down the recovery phrase on paper and store it in a safe and secure location. This is because keeping a digital version, such as a screenshot or a file on your device, could expose you to potential security risks. In addition to the recovery phrase, make sure to regularly back up any other essential information associated with your wallet, such as password or PIN for added security. Exodus does not store user data or wallet information on their servers, so maintaining your backup is entirely your responsibility. For those interested in how to potentially enhance their backup process or learn more about that specific feature, they can visit the Exodus website, where more detailed instructions may be available....

How do I recover my Exodus wallet if I forget my password?

Exodus takes the security of its users very seriously, and it does not store passwords or private keys on its servers. Therefore, if To recover an Exodus wallet when the password is forgotten, the user must have access to their backup phrase, sometimes referred to as a recovery phrase or seed phrase. This phrase typically consists of a series of words that were provided when the wallet was first set up. If the user has this phrase, they can restore their wallet by downloading the Exodus application on a new device or reinstalling it on the existing device. During the setup process, there will be an option to restore a wallet using the backup phrase. If the user does not have the backup phrase, unfortunately, there is no method to recover the wallet or its contents, as it is crucial to maintain this information safely and securely. It is highly recommended that users always back up their recovery phrases in a secure location and keep them protected from unauthorized access. For more detailed information on wallet recovery or to find additional resources, users may want to check the current Exodus website for further guidance and support....

Support and Languages

Can I use Exodus in multiple languages?

Exodus offers support for multiple languages, accommodating a diverse range of users worldwide. The application typically provides...

What customer support options does Exodus provide?

Exodus offers several options for customer support to assist users with their needs. Users can access an extensive knowledge base on In addition to the knowledge base, Exodus users can find a community forum where they can connect with other users to share experiences, ask questions, and receive advice. This forum is a valuable resource for obtaining peer support. For more personalized assistance, Exodus provides a support ticket system that allows users to submit specific inquiries directly to the support team. Once a ticket is submitted, users typically receive a response via email. It is important for users to visit the Exodus website for up-to-date information on the available customer support options, as offerings may change over time. By exploring these resources, users can find the information they need to enhance their experience with Exodus....
We look to the Exodus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Exodus issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated