Updated

Exitlightco.com Customer FAQ

Top Answers & How-to Guides

What is Exitlightco.com's Phone Number?

The question we are asked most often is about how to talk to Exitlightco.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide installation services for exit lighting?

Exitlightco.com primarily specializes in providing high-quality exit lighting products, including signs, fixtures, and emergency lighting...
Ask any question you have about Exitlightco.com customer service, get an answer now.

Safety and Standards

What are the safety standards for exit lighting?

Exit lighting plays a crucial role in ensuring safety during emergencies, and there are several safety standards that govern their Additionally, the Underwriters Laboratories (UL) also develops standards for exit lighting equipment, including UL 924, which pertains to emergency lighting and exit signs. This standard ensures that exit signs are reliable, durable, and can operate under emergency conditions, such as power failures. Another important consideration is the Americans with Disabilities Act (ADA), which requires that exit signage be accessible to individuals with disabilities. This means that signs must have appropriate contrast and sizing to ensure readability. Overall, exit lighting must comply with local building codes, which may incorporate specific requirements from the above-mentioned standards. For more detailed information on safety standards related to exit lighting, one may find it helpful to visit the Exitlightco.com website, where current details and resources may be available....

What should I consider when choosing exit lighting for my business?

When selecting exit lighting for a business, there are several important factors to consider to ensure safety and compliance with regulations. Another consideration is the type of exit lighting system. There are different options available, including hardwired systems, battery-operated, and self-luminous lights. Each type has its own advantages and should be chosen based on the specific needs and layout of the business. Battery-operated lights are beneficial in areas where power outages are a concern, while hardwired systems may offer more reliability in continuous operation. It is also important to evaluate the maintenance requirements of the exit lights. Maintaining proper functionality through regular inspections and testing is essential to ensure that exit lights will operate effectively during an emergency. Additionally, choosing energy-efficient options can reduce electricity costs over time while still providing adequate illumination. Overall, ensuring that exit lights are strategically placed, compliant with safety codes, and well maintained will create a safer environment for employees and customers alike. For specific product options and further information, it may be helpful to refer to the Exit Light Co. website....

Ordering and Payment

How do I track my order from Exitlightco.com?

To track an order from Exitlightco.com, you typically need to visit their official website and log in to your account if you created...

Can I get a bulk discount for purchasing exit lights?

Many customers inquire about bulk discounts when purchasing exit lights from Exitlightco.com. Generally, companies like Exit Light...

What payment methods are accepted at Exit Light Co?

Exit Light Company offers a variety of payment methods to ensure a convenient shopping experience for its customers. Typically, customers...

How do I return an item purchased from Exit Light Co?

To return an item purchased from Exit Light Co, one should first refer to the specific return policy outlined on their website. Typically,...

Warranty and Parts

What is the warranty policy for Exit Light products?

The warranty policy for Exit Light products typically covers defects in material and workmanship for a specific period from the date...

Can I purchase replacement parts for my exit lights?

Exit Light Company offers a variety of replacement parts for exit lights, catering to the needs of different models and designs. The...

Installation and Maintenance

What should I do if my exit light is not functioning?

If an exit light is not functioning, it is important to address the issue promptly to ensure safety and compliance with local regulations. Next, examine the battery, if it is an emergency exit light, as a malfunctioning battery may prevent it from charging properly. The battery may need replacement if it shows any signs of damage or failure. Inspect the exit light for any visible signs of damage or wear, such as cracked lenses or loose connections. If the light has a test button, press it to check if the light illuminates during testing. If all these steps do not resolve the issue, it might be advisable to consult the manufacturer’s manual for specific troubleshooting steps or replacement procedures tailored to that model. For more in-depth assistance, referring to the resources available on exitlightco.com could provide further guidance. It is essential to ensure that all exit lights are functioning correctly to maintain safety standards....

How do I install an exit light?

Installing an exit light is a straightforward process, but it is important to follow the manufacturer's instructions carefully to ensure First, it is essential to select the appropriate location for the exit light. A common guideline is to position the exit light above or near an exit door, ensuring that it is clearly visible from any approach to the exit. It should be mounted at a height that allows for visibility while preventing obstruction from any objects. Once the location is determined, you will need to gather your installation tools, which may include a drill, screwdriver, and appropriate anchors or screws, depending on the wall type. Most exit lights come with a mounting bracket that needs to be affixed to the wall first. Use the bracket to mark the drill holes on the wall, and then drill the appropriate holes for your anchors. After securing the mounting bracket, it is time to connect the electrical components of the exit light. Make sure to turn off the power supply before attempting any electrical work to ensure safety. You should connect the wires specifically according to the manufacturer's instructions. Typically, this involves connecting the black wire to the live wire and the white wire to the neutral wire. Once the electrical connections are made, carefully attach the exit light to the mounted bracket. Finally, restore power to the circuit and test the exit light to confirm that it operates correctly. Check the battery backup feature if it is equipped with one to ensure it functions in case of a power failure. For specific installation instructions, the current web page of Exitlightco.com would be a helpful resource....

How do I clean and maintain my exit lights?

Cleaning and maintaining exit lights is essential to ensure they function properly and provide reliable guidance during emergencies. In addition to cleaning the exterior, one should check the light bulbs to make sure they are functioning correctly. If the bulbs are burned out or flickering, they should be replaced promptly. It is also wise to perform a monthly test of the emergency function, which involves simulating a power failure to ensure the exit lights illuminate properly. This will help identify any potential issues that need addressing. If an exit light has battery backup, the batteries should be inspected regularly and replaced as needed, typically every three to five years. For detailed maintenance schedules and specific cleaning recommendations, individuals may want to refer to the manufacturer's guidelines or the information provided on the Exit Light Company website. This can ensure compliance with local codes and standards....

Do you provide installation services for exit lighting?

Exitlightco.com primarily specializes in providing high-quality exit lighting products, including signs, fixtures, and emergency lighting...

Product Information

Are your exit lights compliant with local building codes?

Exit Light Company prides itself on ensuring that their exit lights meet rigorous safety and quality standards, which include compliance Regardless, it is advisable for customers to verify local building codes pertinent to their specific installation. This diligence ensures that any exit light system meets not only national safety standards, such as those set forth by the National Fire Protection Association and the International Building Code, but also local amendments that may apply. For precise compliance details, patrons may find it useful to refer to the product specification pages on the Exit Light Company website, which often include relevant information regarding compliance and certifications....

Do you have a catalog of all your products available?

Exitlightco.com provides a comprehensive selection of exit lighting solutions designed to meet various needs and standards. While specific...

Are there energy-efficient exit light options available?

Yes, there are energy-efficient exit light options available that provide both functionality and sustainability. Exit Light Co specializes In addition to energy savings, LED exit lights often require less maintenance because they last much longer. This reduces the frequency of replacements, contributing to lower overall costs over time. Many designs are also compliant with safety regulations, ensuring they provide clear visibility during emergencies while being economical. When selecting energy-efficient exit lights, it is important to consider various features, including battery backup options for power outages, the brightness level, and the aesthetic appearance to match the environment. Exit Light Co frequently updates its product line, and the current web page may feature the latest options available for those seeking sustainable solutions in exit lighting....

What products does Exit Light Co offer?

Exit Light Company offers a wide range of products related to exit lighting and emergency lighting solutions. Their product line includes Additionally, Exit Light Company provides emergency lights that are designed to illuminate pathways and exits during power outages. These emergency lighting products are crucial for maintaining visibility and safety in critical situations. The company also features combination exit and emergency lights, which provide both functions in a single unit, streamlining installation and maintenance. Furthermore, they offer replacement parts and accessories for their products, such as batteries, lamps, and mounting hardware, ensuring customers have everything they need to maintain their systems effectively. For those interested in more specialized needs, Exit Light Company also supplies custom solutions to meet specific requirements. To gain a complete understanding of the available products and specifications, it may be beneficial to visit Exitlightco.com and explore their current offerings....

Help me with my Exitlightco.com customer service issue

Ask any question you have about Exitlightco.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated