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Evernote Customer FAQ

Top Answers & How-to Guides

How do I Contact Evernote Customer Service?

The question we are asked most often is about how to talk to Evernote customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Can I Reset My Evernote Password?

This article discusses ways to reset your Evernote password. Options are given for users who know their current password as well as...

How Do I Change My Login Email on Evernote?

You can change your Evernote login email by changing the account settings. After verifying your password, provide your new email address....
Ask any question you have about Evernote customer service, get an answer now.

Recent Evernote Customer Questions

I got a new iPhone and could not recover my old notes from iCloud.

Evernote's notes are not stored locally on your device, but rather on Evernote's servers. So if you've got a new iPhone, you simply need to download the Evernote app again and log in using your Evernote account credentials. Your notes won't be recovered from iCloud because they don't get saved there in the first place. Once you log in, your notes should sync and you should be able to access all of your previous notes as long as you have an internet connection. If there are any sync issues, make sure your app is up to date and you are logged into the correct account.
Asked Apr 20, 2024 4:18 PM

I'm getting this error: Sorry, we're having some trouble loading evernote web. try reloading the page

This error message often points to an issue with either your internet connection or the browser you're using. First, check your internet connection to ensure it's stable. If your connection is fine, try clearing your browser's cache and cookies, or using Evernote in a private or incognito browser window. If these steps don't resolve your issue, attempt to access Evernote using a different browser or device.
Asked Apr 15, 2024 1:25 PM

Meine alte E-Mailadresse ist nicht mehr verfügbar. Was kann ich tun?

Wenn Ihre alte E-Mail-Adresse nicht mehr verfügbar ist und Sie auf Ihr Evernote-Konto zugreifen müssen, sollten Sie einen Antrag auf Änderung Ihrer E-Mail-Adresse stellen. Sie können dieses Formular über die Evernote-Hilfe und Lernressourcen zugreifen. Sie müssen die E-Mail-Adresse angeben, die Sie ändern möchten, und die neue Adresse, die Sie verwenden möchten. Stellen Sie sicher, dass Sie Zugriff auf die neue E-Mail-Adresse haben, da Evernote einen Bestätigungslink sendet, um den Wechsel der E-Mail-Adresse abzuschließen. Bitte beachten Sie dazu die Sicherheitstipps von Evernote und teilen Sie niemals Ihr Passwort mit anderen.
Asked Apr 14, 2024 2:28 PM

I have paid but cannot get access to my notes

It's possible your payment might not have processed correctly, or it might just take a bit for your subscription status to update. Sometimes logging out then logging back in can help to update your subscription status. If you've made payments via an app store, be sure that the same email you use for Evernote is the one you have used for the app store. Finally, make sure your device is connected to the internet, so it can sync with Evernote's servers to update your account status. Account issues may also stem from software, so ensure the Evernote app is updated on your device.
Asked Apr 8, 2024 3:18 PM

I had the teams plan, now it expired and it won't let me renew on the team plan, only personal. How do I renew to team plan and get my 10+ years of notes back?

It sounds like you might have been automatically downgraded to a personal plan after your Teams plan expired. To renew your Evernote Teams subscription, go to the 'Billing' page in the admin console and follow the instructions to renew your plan. As for your notes, no notes are deleted when your subscription ends. All of the content you've created and saved in Evernote remains in your account, even if you can't immediately access it due to subscription changes. Once you return to the Teams plan, you should regain all previous access.
Asked Apr 3, 2024 2:19 PM

Help me with my Evernote customer service issue

Note Recovery and Limitations

How Do I Recover a Deleted Note on Evernote?

This article discusses the steps required to recover a deleted note in Evernote. It shares the different steps needed for the wide...

Is there a limit to the number of notes I can have in Evernote?

Yes, there are limits to the number of notes a user can have in their Evernote account, but these limits can vary depending on the Additionally, while the number of notes is significant, the organization and management tools Evernote provides, such as notebooks, tags, and the search function, can help users effectively manage a large number of notes. This means that even with a higher quantity of notes, users can maintain easy access to their information. For the most accurate and updated information regarding limits and features, it is advisable to check the current section of Evernote’s official website that outlines subscription details and plans....

What is the maximum file size I can upload to Evernote?

Evernote's file size limit for uploads can vary depending on the account type. For users with a free Evernote account, the maximum It is also important to note that, while there is a limit for each individual file, users can combine multiple files within a single note to take full advantage of the overall features that Evernote offers. For the most accurate and current information, it may be helpful to check the official Evernote website, as policies and limits can change over time....

Account Management

How Can I Reset My Evernote Password?

This article discusses ways to reset your Evernote password. Options are given for users who know their current password as well as...

How Do I Change My Login Email on Evernote?

You can change your Evernote login email by changing the account settings. After verifying your password, provide your new email address....

Device and Syncing

Can I sync my Evernote account across multiple devices?

Yes, Evernote allows users to sync their accounts across multiple devices seamlessly. This feature is one of the key advantages of Once a user signs in to their Evernote account on different devices, such as a smartphone, tablet, or computer, all of their notes will automatically sync. This means that any changes made on one device, whether it is a new note creation, an update, or even a deletion, will reflect on all other devices where Evernote is installed. It is important for users to ensure that they are connected to the internet for the synchronization to take place effectively. Additionally, users may want to check their account settings to ensure synchronization is enabled. If synchronization issues arise, it can be helpful to consult the Evernote support resources available on their website for troubleshooting tips or updates regarding the service....

Can I access Evernote offline?

Yes, Evernote does offer offline access, but it depends on the type of account a user has. For free users, certain features may be To set up offline access, users should open the desired notes or notebooks while online, which ensures that they are stored locally on the device. Once this is done, users can conveniently access their notes without an active internet connection. Users are always encouraged to check the features associated with their specific account type on the official Evernote website for the most accurate and current information about offline access options and limitations....

Features and Customization

Can I import files into Evernote?

Yes, Evernote does allow users to import files, making it a versatile tool for managing various types of content. Users can attach To import files into Evernote, users typically need to use the "attach" or "add file" options within the application. After creating or opening a note, there should be a button or icon that allows users to select files from their device to upload. It is important to remember that the ability to import files may vary depending on the plan the user is subscribed to, as free and premium accounts may have different limits on file sizes or the total amount of storage available. For specific instructions or troubleshooting, users may wish to explore the Evernote support resources, which can often be found on the official website. This is a great way to ensure they have the latest information regarding file imports and any related inquiries....

Can I customize the appearance of my notes in Evernote?

Evernote offers a variety of formatting options that allow users to customize the appearance of their notes to suit their preferences. Users can also insert images, tables, and other multimedia elements into their notes, which enhances the overall aesthetic and functionality. Furthermore, Evernote allows for the inclusion of hyperlinks and attachments, providing users with the flexibility to create comprehensive notes that cater to their specific needs. While users cannot change the overall interface of the application significantly, these formatting features make it possible to personalize individual notes. For anyone looking to explore the available options more comprehensively, it may be helpful to visit the Evernote website or review the help section within the app. This way, users can gain access to the most up-to-date information on note customization features and techniques....

Does Evernote have a collaboration feature for working on notes with others?

Evernote does indeed offer collaboration features that enable users to work on notes with others, which is particularly beneficial To utilize this feature, one can use the sharing options available in the note or notebook settings. Users can invite others by entering their email addresses or by providing a shareable link, contingent upon the desired permissions. For instance, some users may be granted full editing rights while others could have view-only access. It is important to note that the ability to collaborate and the specific features available may vary depending on the type of Evernote plan the user has, as certain advanced functionalities are reserved for premium subscribers. For detailed information regarding collaboration and sharing options, including any updates or changes, users may want to check the current Evernote website directly....

Security and Language

Is Evernote available in languages other than English?

Yes, Evernote is available in several languages other than English. The platform has made efforts to cater to a diverse user base by...

Is my data safe and secure in Evernote?

Evernote places a strong emphasis on the security and privacy of its users' data. The company employs various measures to help ensure Additionally, Evernote implements two-factor authentication, which adds an extra layer of protection to your account. This feature requires not only your password but also a second piece of information, typically a temporary code sent to your registered mobile device. This drastically reduces the risk of unauthorized access, even if your password is compromised. It is also important to note that Evernote is committed to user privacy. The company adheres to various privacy standards and regulations to protect the personal information of its users. The policies are designed to ensure that your data is handled responsibly and that your privacy is respected throughout your usage of the service. However, users are encouraged to take personal responsibility for the security of their accounts. This includes using strong passwords, regularly updating them, and enabling two-factor authentication. For any detailed inquiries regarding security practices or to access specific guidelines, users may want to refer to the security section on the Evernote website, where current policies and measures can be found. Overall, while Evernote takes considerable steps to protect user data, it is beneficial for users to be proactive in safeguarding their own accounts....
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