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Everlasting Hardwoods Customer FAQ

Top Answers & How-to Guides

What is Everlasting Hardwoods's Phone Number?

The question we are asked most often is about how to talk to Everlasting Hardwoods customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide installation services?

Everlasting Hardwoods primarily focuses on providing high-quality hardwood products, such as flooring, decking, and other lumber materials....
Ask any question you have about Everlasting Hardwoods customer service, get an answer now.

Caring for Products

How do I care for my hardwood flooring or products?

Caring for hardwood flooring or products is essential to maintain their beauty and longevity. Hardwood products, such as those offered One of the most important aspects of caring for hardwood flooring is regular cleaning. It is advisable to sweep or vacuum the floor regularly to remove dust, dirt, and debris, which can cause scratches if left unattended. When mopping, it is crucial to use a damp mop rather than soaking the floor, as excess water can damage the wood. A pH-balanced hardwood floor cleaner can be beneficial to avoid any potential film buildup. Another critical component of hardwood care is managing humidity levels in your home. Wood tends to expand and contract with changes in humidity, which can lead to warping or gaps. Maintaining a consistent humidity level around thirty to fifty percent is ideal. Using a humidifier during dry seasons can help achieve this balance. It is also important to place mats or rugs at entryways to catch dirt and moisture from shoes. Furniture pads should be used under heavy objects to prevent scratches and dents. Additionally, avoiding direct sunlight on hardwood floors can help prevent fading over time. If you notice any scratches or wear, consider light sanding and refinishing the affected area. For deeper damage, professional restoration might be the best option. For more specific product care guidelines, it can be beneficial to refer to the manufacturer's recommendations found on their official website or product literature. By following these care tips, you can ensure that your hardwood flooring remains beautiful for years to come....

What sustainable practices do you follow in sourcing wood?

Everlasting Hardwoods prioritizes sustainability in its wood sourcing practices, aiming to minimize environmental impact while providing Additionally, Everlasting Hardwoods places importance on obtaining wood from suppliers who are certified by recognized organizations that ensure sustainable practices, such as the Forest Stewardship Council. These certifications help guarantee that the wood comes from forests managed to maintain healthy ecosystems while also supporting local communities. Recycling and reusing wood materials is also a part of the company’s approach. By using reclaimed wood and promoting innovative design options, Everlasting Hardwoods contributes to reducing waste in landfills and encourages the circular economy in the woodworking industry. For customers interested in learning more about these sustainable practices, the company's website may provide additional information regarding their sourcing policies and sustainability commitments. It always helps to explore the current web page for up-to-date details....

Product Information

What is the difference between domestic and exotic hardwoods?

The distinction between domestic and exotic hardwoods primarily revolves around their geographical origin and the characteristics that On the other hand, exotic hardwoods are sourced from tropical regions around the world, such as South America, Africa, and Southeast Asia. Examples of popular exotic hardwoods include mahogany, teak, and rosewood, each of which possesses unique colors, grains, and densities that distinguish them from domestic varieties. Exotic hardwoods tend to boast richer colors and intricate patterns, which can add a level of elegance to furniture and flooring. However, they may also come with a higher price tag due to their limited availability and often more challenging harvesting practices. In summary, the choice between domestic and exotic hardwoods often depends on the desired aesthetic and application, alongside considerations of cost and availability. For more detailed specifications on hardwood options, visiting the relevant sections on the current web page may provide further insights....

What types of hardwood products do you offer?

Everlasting Hardwoods offers a wide variety of hardwood products that cater to different needs and preferences. Their product line In terms of specialty products, Everlasting Hardwoods may also offer custom millwork services, allowing customers to have specific dimensions and finishes tailored to their requirements. This can encompass items such as hardwood cabinetry, moldings, and trim, providing a seamless and polished look to any interior design. Furthermore, Everlasting Hardwoods is known for its commitment to sustainability. They source their hardwood from responsibly managed forests, ensuring that their products are not only of high quality but also environmentally conscious. For a comprehensive view of their current offerings, including any new or specialty items, visiting their website would be beneficial. There, one can find detailed information regarding the types of products available and their respective specifications....

What are the benefits of hardwood over other materials?

Hardwoods offer several advantages over other materials, making them a popular choice for a variety of applications, particularly in Additionally, hardwoods exhibit a beautiful natural grain and rich coloration that enhances the aesthetic appeal of any space. Each piece of hardwood is unique, offering a distinct character that cannot be replicated by manufactured materials. This uniqueness allows for greater design flexibility and personal expression in home decor. Hardwoods are also environmentally sustainable when sourced responsibly. They are a renewable resource, and many manufacturers prioritize eco-friendly practices, ensuring that their products contribute to a healthier planet. Furthermore, hardwoods can be refinished multiple times, allowing for changes in appearance and prolonging their usability. Ultimately, the combination of durability, beauty, environmental sustainability, and longevity makes hardwood an excellent choice compared to other materials in various applications....

What is the expected lifespan of your hardwood products?

Everlasting Hardwoods is renowned for providing high-quality hardwood products designed for longevity and durability. The expected Factors that can influence the lifespan include exposure to moisture, temperature fluctuations, and the presence of pests. Additionally, regular maintenance, such as refinishing, cleaning, and using appropriate finishes, can significantly enhance the durability of hardwood products. It is also essential to consider installation methods and environmental conditions, as these can play a crucial role. For those seeking detailed information on specific hardwood products and their expected lifespan, it is advised to refer to the product descriptions available on their official website or consult with knowledgeable sources familiar with Everlasting Hardwoods' offerings....

Ordering and Shipping

Do you offer bulk discounts on large orders?

Everlasting Hardwoods often provides bulk discounts on large orders, as it is common practice within the hardwood supply industry....

What are your shipping policies for hardwood products?

Everlasting Hardwoods typically has clear shipping policies tailored to their hardwood products. Generally, they strive to ensure that Additionally, it is common for companies like Everlasting Hardwoods to provide tracking information once an order has been shipped, so customers can monitor the progress of their delivery. It is also advisable to review any potential handling times before placing an order, as this can vary based on product availability and demand. For the most accurate and specific information regarding shipping policies, it is best to visit the official Everlasting Hardwoods website, where details about shipping rates, timelines, and any potential restrictions are usually provided....

What is your return policy for hardwood purchases?

Everlasting Hardwoods has a return policy that typically allows customers to return hardwood products under specific conditions. Generally, It is also essential to keep any proof of purchase, as this may be required when initiating a return. Customers might want to consider that some custom or specially ordered items could have different return policies, which should be clarified before making a purchase. For more specific details about the return process, including any restocking fees or conditions for accepting returns, it is best to refer to the relevant section of the Everlasting Hardwoods website or consult their customer service for further guidance. This ensures that one has the most accurate information regarding returns and exchanges....

How can I place an order for your hardwoods?

Placing an order for hardwoods from Everlasting Hardwoods is generally a straightforward process. First, it is recommended to explore When a suitable product is selected, detailed specifications and quantity requirements can usually be entered during the order process. Most likely, a simple online ordering system will allow customers to add items to a shopping cart and proceed to checkout. Payment methods, shipping options, and estimated delivery times are often provided at this stage. If customers need assistance or have specific questions regarding their order, the contact information is likely available on the site. This can help ensure that any concerns or customization requests are addressed efficiently. Overall, accessing the official website will yield the most accurate and up-to-date information regarding the ordering process....

Services and Support

How can I get samples of your products?

Everlasting Hardwoods understands that selecting the right product can be a critical decision, which is why they offer options for In many cases, samples may include small pieces of various wood types or finishes, allowing customers to assess both the look and feel of the materials before making a purchase. It is advisable to review the specific details on the website, as policies regarding samples may vary based on product availability or the specific offerings at the time. This will ensure that you have the most up-to-date information regarding sample requests....

Can you help me choose the right hardwood for my project?

Choosing the right hardwood for a specific project can be quite important, and Everlasting Hardwoods offers a variety of options that For furniture-making, hardwoods such as oak and maple are popular choices due to their durability and beautiful grain patterns. Oak is known for its strength and resistance to wear, while maple offers a fine texture and a lighter color that can be appealing for a modern look. If you are working on cabinetry or flooring, hickory might be a good option because of its excellent hardness and resistance to shock. Another aspect to consider is the finish you desire. Some woods, like cherry, darken with age and can create a warm ambiance, while others, such as walnut, boast a rich, dark hue that adds sophistication. Finally, it is wise to assess the environmental impact of your choice. Many hardwoods provided by Everlasting Hardwoods are sourced sustainably, ensuring the longevity of forestry resources. To explore their offerings further and learn about the unique properties of each type of wood, visiting their website could be beneficial....

Do you provide custom milling services?

Everlasting Hardwoods offers a range of services tailored to meet the needs of their customers, and custom milling is one of the specialties...

Do you provide installation services?

Everlasting Hardwoods primarily focuses on providing high-quality hardwood products, such as flooring, decking, and other lumber materials....

Visitor Information

How can I contact you for more information about your products?

Everlasting Hardwoods provides various ways for customers to obtain information about their products. The best course of action is...

Can I visit your facility to see the wood selections?

Everlasting Hardwoods typically has a variety of options available for customers to explore. While the specific policies regarding...

Help me with my Everlasting Hardwoods customer service issue

Ask any question you have about Everlasting Hardwoods customer service. We will do our best to get you answers right away.
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