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Equity Residential Customer FAQ

Top Answers & How-to Guides

What is Equity Residential's Phone Number?

The question we are asked most often is about how to talk to Equity Residential customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I visit a property before applying?

Yes, prospective residents can typically visit Equity Residential properties before submitting an application. This allows individuals...
Ask any question you have about Equity Residential customer service, get an answer now.

Property Ownership

What properties does Equity Residential own?

Equity Residential is a leading real estate investment trust that focuses primarily on acquiring, developing, and managing high-quality Although the company has a presence in various major metropolitan markets, specific property names or locations can vary over time as the portfolio is actively managed and adjusted. Equity Residential is known for its focus on amenities and services that enhance resident experiences, including fitness centers, swimming pools, and community spaces. For the most current information about specific properties owned by Equity Residential, it is advisable to visit their official website, where updates about their current portfolio and locations are readily available. This resource can provide detailed insights into available units and their amenities, helping potential residents make informed decisions....

What amenities are included in Equity Residential properties?

Equity Residential properties typically offer a wide range of amenities aimed at enhancing the living experience of their residents. In addition to recreational facilities, Equity Residential properties often include convenient features such as on-site laundry facilities and secure package management systems to handle deliveries. Additionally, many communities provide dedicated parking options, either through garages or surface lots, which help ease the concern of vehicle storage. Most properties prioritize resident safety and security, often implementing features such as controlled access entries, surveillance cameras, and on-site management staff to assist residents. For those who enjoy outdoor space, many Equity Residential communities boast landscaped courtyards, barbecue areas, and even pet-friendly parks, accommodating the needs of pet owners. Moreover, some Equity Residential properties may offer business centers and coworking spaces that cater to those who work from home or need a quiet place to focus. For the most accurate and up-to-date information regarding specific amenities at a particular Equity Residential property, it may be beneficial to visit their website or explore the individual community listings for details tailored to your living preferences....

Pets and Furnishings

Are pets allowed in Equity Residential properties?

Equity Residential has a pet policy that can vary depending on the specific property you are interested in. Generally, many of their...

Does Equity Residential offer furnished rentals?

Equity Residential offers a variety of rental options, and while the availability of furnished rentals may vary by community, many...

Leasing Policies

What is the minimum lease term for Equity Residential properties?

Equity Residential properties typically offer a variety of lease term options, which can vary by location and specific property. Generally,...

Can I transfer my lease to another Equity Residential property?

Transferring a lease from one Equity Residential property to another typically involves a few important considerations. Equity Residential...

What is the policy for renewing a lease with Equity Residential?

Equity Residential has specific policies regarding lease renewal that typically involve a combination of factors such as the terms Tenants typically have the option to review the renewal terms, including any adjustments to the rental amount, and make a decision about whether to accept the renewal or pursue other housing options. It is important to carefully read the renewal notice to understand any changes. If a tenant wishes to negotiate the terms or has specific questions, the best course of action is to reach out to the onsite management team for assistance. Detailed information regarding lease renewals and other policies can be found on the Equity Residential website, where updated procedures and details about the leasing process may also be available. As always, it is advisable to refer to the most current documentation provided by Equity Residential for accurate information....

What is Equity Residential's policy on early lease termination?

Equity Residential's policy on early lease termination can vary based on individual circumstances and specific lease agreements. Generally,...

What happens if I need to break my lease?

Breaking a lease can be a significant decision and often involves specific procedures and potential consequences. First and foremost, If there is no specific clause that permits early termination, tenants may still face penalties, which can include the loss of the security deposit and additional fees. It is common for landlords to require written notice, often one to two months in advance, prior to breaking a lease. This gives the landlord time to find a replacement tenant. In some cases, tenants may be able to negotiate with their landlord to find a mutually agreeable solution, such as subletting the apartment or paying a fee for breaking the lease. For detailed policies and procedures regarding lease termination, it may be beneficial to look on the current Equity Residential website for guidance or contact them directly for assistance....

Application and Requirements

Are there any income requirements for renting with Equity Residential?

Equity Residential typically evaluates potential renters based on several criteria, including income requirements. While the specific...

What is the application process for renting with Equity Residential?

The application process for renting with Equity Residential typically involves several key steps designed to ensure that potential During the application process, applicants must provide personal information such as employment history, income details, and references. It is common for the company to conduct a background check and review credit history to assess the applicant's financial stability and reliability as a tenant. Applicants may also be required to pay an application fee and, in some cases, a holding deposit to secure the unit while their application is processed. After the application is submitted, applicants will typically receive a response within a few business days. If approved, they will be guided through the next steps, including signing the lease and making the necessary payments. For the most accurate and current information regarding the application process, it is advisable to refer to the Equity Residential website, where you can find detailed instructions and contact details if needed....

Can I visit a property before applying?

Yes, prospective residents can typically visit Equity Residential properties before submitting an application. This allows individuals...

Payment and Utilities

Are utilities included in the rent?

Whether utilities are included in the rent at Equity Residential properties can vary by community and specific apartment. Some residences...

What payment methods are accepted for rent?

Equity Residential typically offers a variety of payment methods for rent to accommodate different preferences. Residents can usually...

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