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Equinox Customer FAQ

Top Answers & How-to Guides

What is Equinox's Phone Number?

The question we are asked most often is about how to talk to Equinox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have any promotions or discounts?

Equinox offers various promotions and discounts periodically, but the specifics can change frequently. Commonly, these promotions may...
Ask any question you have about Equinox customer service, get an answer now.

Services Offered

Do you provide personal training services?

Equinox does indeed provide personal training services to its members. These services are designed to cater to a wide range of fitness Additionally, Equinox offers a variety of training options, including one-on-one sessions, small group training, and specialized programs targeting specific fitness objectives. Clients can expect a supportive environment where they can receive guidance, motivation, and accountability throughout their fitness journey. For specific details on personal training options, pricing, and availability at a particular location, it is advisable to check the current web page for the most accurate and up-to-date information....

Do you offer nutrition and wellness services?

Equinox offers a range of nutrition and wellness services designed to support members in achieving their health and fitness goals....

How do I schedule a class or training session?

To schedule a class or training session at Equinox, individuals can typically utilize the website or mobile application, which provide...

Location and Access

Are there locations nationwide?

Equinox has a presence in several major cities across the United States, but it does not have locations nationwide in every state....

Is parking available at your locations?

Equinox offers various parking options at many of its locations, but the availability can differ depending on the specific club you...

Classes and Amenities

What type of fitness equipment is available?

Equinox offers a diverse array of fitness equipment to cater to various workout preferences and fitness levels. Members can expect In addition to cardio equipment, Equinox provides an extensive range of weight training options. This includes free weights, such as dumbbells and barbells, as well as various strength training machines designed to target specific muscle groups. Members can also utilize resistance bands, medicine balls, and kettlebells, which add versatility to workout routines. For those interested in functional training, Equinox features equipment like suspension trainers and plyometric boxes, enabling members to enhance their strength, stability, and agility. Many locations also offer dedicated spaces for group classes, which include additional tools such as mats, stability balls, and balance boards. Overall, Equinox strives to create a well-rounded fitness environment that supports diverse training methodologies, allowing individuals to achieve their personal fitness goals effectively. For the most current information on equipment offerings or specific amenities, it is advisable to visit the website....

Are there amenities like pools or saunas?

Equinox Fitness facilities are known for their wide array of amenities, which vary by location. Many Equinox clubs do feature pools,...

What group classes are available?

Equinox offers a diverse array of group classes designed to meet various fitness levels and preferences. Their classes typically include In addition to these, members can engage in strength training classes that may utilize free weights, resistance bands, and bodyweight exercises to build muscle and endurance. Dance-based classes, such as Zumba or dance cardio, are also available for individuals who enjoy a more rhythmic workout experience. For those interested in martial arts, Equinox might offer classes that incorporate elements of kickboxing or other combat techniques. The specific types of classes available may vary by location, and scheduling may change from time to time. Thus, it is advisable to check the current Equinox website for the most up-to-date information regarding group classes and any particular offerings at your local club. This way, you can explore all the exciting options that could fit your fitness journey....

Operational Details

What are the hours of operation?

Hours of operation for Equinox locations can vary significantly depending on the specific club and its location. Generally, most Equinox It is always best for members and potential members to check the specific hours for their local Equinox club, as hours may change due to holidays, maintenance, or special events. For the most accurate and up-to-date information, individuals can visit the official Equinox website, where they will find details on hours of operation for each location....

Can I try the facility before signing up?

Equinox typically offers prospective members a way to experience their facilities before committing to a membership. Many locations...

Membership Information

What types of memberships do you offer?

Equinox offers a variety of membership options designed to meet the diverse needs of its clientele. Typically, members can select from Members may also have the option to choose between local memberships, which grant access to specific clubs, or all-access memberships that allow entry to any Equinox location. For the most accurate and tailored information, individuals are encouraged to check the current web page, as membership offerings can vary by location and may change over time....

What is your cancellation policy?

Equinox has a specific cancellation policy that may vary depending on the membership type and location. Generally, members are required...

Do you have any promotions or discounts?

Equinox offers various promotions and discounts periodically, but the specifics can change frequently. Commonly, these promotions may...

Guest Policies

Is there a dress code for the gym?

Equinox typically encourages its members to dress in a manner that is comfortable and appropriate for a fitness environment. While For safety and hygiene reasons, members may be asked to avoid clothing that could be distracting or unsuitable, such as denim jeans or overly revealing attire. Additionally, many Equinox locations provide guidelines regarding footwear, particularly in specific workout classes or areas of the gym. Individuals should remember to check their particular location's policies, as variations may exist. For the most accurate and up-to-date information, it may be helpful to visit the official Equinox website....

What is your policy on bringing guests?

Equinox has a guest policy that generally allows members to bring guests to experience the facilities and services offered. Guests The number of guests a member can bring at one time may vary by location and membership type. Additionally, there might be specific days or times when guest visits are more restricted or subject to availability. To understand the specific terms related to guest policies, it is a good idea to refer to the current web page of Equinox for the most accurate and detailed information, as policies may change over time....

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