What happens if my belongings arrive late?

Asked a month ago
When belongings arrive late during a move, a few standard procedures and policies generally come into play. First, it is important to understand that moving companies, including Empire Moving Group, often provide estimated delivery windows, which can vary depending on the distance of the move and other logistical factors. If the delivery window is not met, the company may have specific guidelines regarding how they manage late deliveries. In many cases, customers may be entitled to compensation or reimbursement for delayed deliveries if the agreement explicitly mentions such provisions. Additionally, individuals affected by late arrivals can often request updates or clarifications from the moving company regarding the status of their belongings. It is also advisable to review the terms and conditions agreed upon when booking the service. If one finds themselves facing this situation, it is prudent to monitor any communications from the moving company for updates on the delivery status. While it is not recommended to directly contact Empire Moving Group for assistance as a standard practice, individuals can refer to the current web page for helpful information regarding delivery policies and customer support options.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 23, 2025

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