What is your size exchange policy?
The size exchange policy for Ellamoss.com is designed to ensure that customers can find the perfect fit for their purchases. Generally, if a customer receives an item that does not fit as expected, they can initiate an exchange for a different size. It is important for customers to check the specific terms on the website concerning the timeframe in which exchanges must be initiated. Usually, items must be returned in their original condition, unworn and unwashed, to be eligible for an exchange. Customers may also need to utilize the original packaging when returning the item.
Additionally, exchanging an item may involve shipping costs, and this can vary based on the shipping method selected for the return. To make the process more convenient, Ellamoss.com typically provides clear instructions on how to complete an exchange on their website. For the most accurate and detailed information, customers are encouraged to review the exchange policy section on the current web page of Ellamoss.com. This will provide up-to-date details that can assist customers in navigating the exchange process smoothly.

Answered Oct 16, 2025
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