What should I do if I receive the wrong item?

If you receive the wrong item from Eharlequin.com, the first step is to carefully review your order confirmation or invoice to ensure that the item you received does not match what you originally ordered. It is important to verify the details of both the order and the item sent to you. Once you have confirmed that the item is indeed incorrect, the next step is to check the return or exchange policy provided on the Eharlequin.com website. Typically, companies like Eharlequin.com have specific guidelines regarding returns and exchanges for incorrect items, including the time frame for reporting the issue and any related procedures. You may need to provide evidence of the mistake, such as photographs of the item received and the packing slip. While addressing the situation, be sure to package the incorrect item securely if a return is necessary. It can also be beneficial to follow any instructions outlined on the website for returns or exchanges. For further assistance, you can look for contact information on the current web page to explore more options for resolution. Your satisfaction is important, and there should be measures in place to help rectify the situation.