What is your policy on lost or stolen packages?

Eharlequin.com has specific policies regarding lost or stolen packages designed to assist customers in such situations. Generally, it is advised that customers first check with their local postal service or courier, as they may have more detailed information regarding the package’s whereabouts. If a package is confirmed as lost or stolen, customers should be prepared to provide information such as the order number, shipping details, and any relevant tracking information. Depending on the circumstances surrounding the delivery, Eharlequin.com may offer options such as a replacement or refund. However, the exact resolution process can vary based on the situation and the specific shipping method chosen at the time of purchase. It is recommended that customers promptly report any issues to ensure the matter is addressed in a timely manner. For the most accurate information regarding the policy on lost or stolen packages, customers are encouraged to review the terms and conditions available on the current Eharlequin.com web page.