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Dollar Rent A Car Customer FAQ

Top Answers & How-to Guides

What is Dollar Rent A Car's Phone Number?

The question we are asked most often is about how to talk to Dollar Rent A Car customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What additional services and equipment does Dollar Rent-A-Car offer?

Dollar Rent A Car provides a variety of additional services and equipment that can enhance a customer's rental experience. First and Furthermore, Dollar Rent A Car offers various coverage options to help customers protect themselves against potential damages or accidents during their rental period. This may include options for collision damage waiver, liability coverage, and personal accident insurance. Customers may also inquire about roadside assistance, which can offer peace of mind in the event of unexpected vehicle issues. In addition to equipment and coverage options, Dollar Rent A Car often provides services such as one-way rentals, allowing customers to rent a vehicle at one location and return it to another. This flexibility can be especially useful for travelers with specific itineraries or those visiting multiple destinations. For those planning business trips, Dollar Rent A Car typically offers corporate rental programs that may include special rates and features tailored for frequent travelers. Customers are encouraged to check the current Dollar Rent A Car website for detailed information about their specific location, availability, and full list of services. This ensures that one can make an informed decision based on individual travel requirements and preferences....
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Recent Dollar Rent A Car Customer Questions

How do I deal with tolls when driving from Portland Maine to Newark

Dollar Rent-A-Car offers an optional PlatePass service that allows you to use electronic toll lanes without stopping to pay tolls directly. The toll charges will be billed to your rental agreement. Check with the rental location for specific details and pricing for the PlatePass service.
Asked Jun 21, 2024 11:17 PM

How do I resolve billing issue?

If you encounter a billing issue with Dollar Rent-A-Car, we'd advise the first step be to check your rental agreement to see if there are any charges that you might have missed. If the issue persists or you have been erroneously billed, you may want to directly contact the local branch you rented the vehicle from. It can be a good idea to have all relevant documents ready, such as your rental agreement and any receipts, to streamline the process. Keep in mind that resolution time may differ depending on the issue. Always be patient and cooperative to facilitate the resolution process. There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked May 17, 2024 5:52 PM

I was overcharged for a rental

We're sorry to hear about your experience. To resolve the situation, we advise you to carefully review your final invoice for any additional fees or charges that may have been applied to your account. For example, fees could be imposed for late returns, additional mileage, refueling, or for rental options you chose like GPS or car seat rentals. If after reviewing, you still believe there is an error, please get in touch with the Dollar Rent-A-Car customer service team. They can go through the charges with you in detail and assist in correcting any mistakes that might have been made. However, please note that all disputes must be made within 60 days of your rental's return date.
Asked May 1, 2024 6:21 PM

My flight has been Delayed. How can I change pickup time?

If your flight has been delayed and you're in need of adjusting your pickup time, it's simple. Please log in on our website using your Dollar Rent-A-Car account. There, you'll be able to view your current bookings. Select the booking you'd like to change and amend the pickup time to align with your new flight itinerary. Changes are effective immediately. Remember, it is important to adjust your car rentals in accordance with your flight schedules to avoid any inconvenience.
Asked Apr 11, 2024 5:06 PM

How do I return a rental car at an airport before business hours

Returning a rental car to an airport before business hours at Dollar Rent-A-Car is relatively straightforward. Look for the designated return areas marked for Dollar Rent-A-Car, and park your vehicle accordingly. Double-check to make sure you haven't left any personal items in the car. There's typically a drop box or an automated system where you can leave the car keys. However, policies can vary depending on the location, so it's always a good idea to double-check with the rental location for their specific procedure when you pick up your car. This ensures you have reliable information tailored to your specific rental situation.
Asked Mar 12, 2024 6:06 PM

Help me with my Dollar Rent A Car customer service issue

Booking Changes

How Do I Change a Booking with Dollar Rent-A-Car?

This article outlines how to make a change to your car rental booking on Dollar Rent-A-Car's website. The article touches on what information...
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What is Dollar Rent-A-Car's cancellation policy?

Dollar Rent-A-Car's cancellation policy typically allows customers to cancel their reservations without incurring fees, provided that To ensure customers have the most accurate and relevant information regarding the cancellation policy, it is advisable to check the specific terms and conditions associated with their reservation. These terms can often be found during the booking process or on the current web page where they made their reservation. Additionally, customers should be aware that the cancellation policy may vary based on the rental location and the type of vehicle booked. Therefore, reviewing the details closely is essential to avoid any misunderstandings and to ensure a smooth cancellation process if needed....
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Can I modify my rental reservation online?

Yes, it is typically possible to modify a rental reservation online with Dollar Rent A Car. Customers can often access their reservation...
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Rental Requirements

What is the minimum age to rent a car from Dollar Rent-A-Car?

The minimum age to rent a car from Dollar Rent A Car is typically twenty-one years old. However, it is important to note that drivers...
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What documents do I need to rent a car from Dollar Rent-A-Car?

When renting a car from Dollar Rent A Car, customers typically need to present a few essential documents to complete the rental process It is also advisable for customers to provide proof of rental insurance, particularly if they are using a debit card, as this may impact the rental agreement. Some locations may allow a debit card, but it may be subject to additional requirements or restrictions. Moreover, renters who are under a certain age, typically under twenty-five, may need to provide additional identification or be subject to a young driver surcharge. As policies may vary by location, it is a good idea to review the specific requirements on the Dollar Rent A Car website before heading to the rental location. This ensures that all necessary documents are prepared ahead of time, making for a more efficient rental experience....
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Do I need a credit card to rent a car from Dollar Rent-A-Car?

Yes, generally Dollar Rent A Car requires renters to present a valid credit card at the time of rental. The credit card should be in...
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Can I rent a car if I am under 25 years old?

Yes, it is possible to rent a car from Dollar Rent A Car if an individual is under 25 years old. However, it is important to note that Additionally, some locations may have restrictions on the types of vehicles that young drivers are allowed to rent, often limiting selections to economy or compact cars. It is advisable for young renters to review the specific policies and regulations of Dollar Rent A Car for their chosen rental location on the current website. Furthermore, an official form of identification, such as a valid driver's license and a credit card, is generally required when renting a vehicle. Therefore, prospective renters who are under 25 should ensure they meet all necessary qualifications before proceeding with a rental....
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Rental Policies

What is the maximum rental period allowed by Dollar Rent-A-Car?

Dollar Rent A Car typically allows customers to rent vehicles for a maximum period of thirty days. However, this can vary based on...
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Does Dollar Rent-A-Car offer one-way rentals?

Yes, Dollar Rent A Car does offer one-way rentals. This option allows customers to pick up a vehicle at one location and return it It is important to note that availability and specific terms for one-way rentals can vary based on the locations involved, the types of vehicles available, and other factors. Typically, there may be additional fees associated with one-way rentals, so it is advisable for customers to review the terms and conditions on Dollar Rent A Car’s website. For the most accurate and current information regarding one-way rentals, it is beneficial to visit the Dollar Rent A Car webpage for details tailored to individual needs....
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What is the fuel policy for Dollar Rent-A-Car rentals?

Dollar Rent A Car typically offers a few different fuel policies that customers can choose from when renting a vehicle. The most common Another option may include the "Prepaid Fuel" policy, where customers can pay in advance for a full tank of fuel at the time of rental. This option might appeal to those who do not want to refuel the car before returning it but, generally, it is more cost-effective to refill the fuel tank oneself. In some locations, there might be a "Fuel Policy" that requires customers to return the vehicle with a certain amount of fuel left in the tank. It is advisable for renters to review the specific fuel policy that applies to their rental during the booking process or by checking the rental agreement and the current web page of Dollar Rent A Car for the most accurate and up-to-date information....
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Is there a mileage limit for Dollar Rent-A-Car rentals?

Dollar Rent A Car generally offers a variety of rental options, and the mileage limits can vary depending on the type of vehicle and For rentals that do have a mileage limit, charges for exceeding the limit can occur, so it is advisable for renters to review their rental contract carefully. It can be helpful to visit the current web page for more detailed information regarding specific rental policies, including mileage limits and other terms. This ensures that you have the most accurate and up-to-date information before making a rental decision....
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What additional services and equipment does Dollar Rent-A-Car offer?

Dollar Rent A Car provides a variety of additional services and equipment that can enhance a customer's rental experience. First and Furthermore, Dollar Rent A Car offers various coverage options to help customers protect themselves against potential damages or accidents during their rental period. This may include options for collision damage waiver, liability coverage, and personal accident insurance. Customers may also inquire about roadside assistance, which can offer peace of mind in the event of unexpected vehicle issues. In addition to equipment and coverage options, Dollar Rent A Car often provides services such as one-way rentals, allowing customers to rent a vehicle at one location and return it to another. This flexibility can be especially useful for travelers with specific itineraries or those visiting multiple destinations. For those planning business trips, Dollar Rent A Car typically offers corporate rental programs that may include special rates and features tailored for frequent travelers. Customers are encouraged to check the current Dollar Rent A Car website for detailed information about their specific location, availability, and full list of services. This ensures that one can make an informed decision based on individual travel requirements and preferences....
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