What should I do if I suspect fraud on my account?

If an individual suspects fraud on their account associated with Desjardins Bank, it is important to take immediate action to protect personal finances and sensitive information. First, the individual should review recent transactions on their account closely. Identifying any unfamiliar or unauthorized transactions is critical. Next, it is advisable to change passwords for the online banking platform and any other services linked to that account. This step helps secure the account against any potential unauthorized access. In addition, any suspected fraudulent transactions should be reported directly to Desjardins Bank as soon as possible. The bank has established protocols for handling such incidents, and reporting the issue promptly can help mitigate any further impact on the account. Individuals may also want to consider placing a fraud alert on their credit reports. This action serves to warn creditors to take extra steps to verify identity before opening new accounts in the individual’s name. Finally, it is prudent to monitor future account statements and credit reports closely for additional signs of fraud. For specific procedures and contact information related to fraud reports, referring to the current Desjardins web page may provide helpful resources and guidance.