What should I do if my order is late or missing?

If an order from Dermstore is late or missing, there are steps that can be taken to address the situation effectively. First, it is recommended to check the order confirmation email for any tracking information. This will provide insight into the current status and location of the shipment. Sometimes, delays can occur due to unforeseen circumstances, such as weather disruptions or supply chain issues, which may be reflected in the tracking updates. If the tracking information indicates that the package is still in transit or has not been updated for an extended period, it is advisable to wait a short time longer, as parcels occasionally experience delays that are temporary. However, if it has been an extended period without any updates or if the tracking shows that the package has been delivered but it has not been received, one should consider looking at the local vicinity to see if it was left in a secure place. Additionally, a thorough review of the website may provide various options for addressing concerns regarding late or missing orders, including potential resolutions or procedures to follow. It is essential to be familiar with the policies in place and to act accordingly to resolve the issue.