Can I return a customized Dell order?

Asked 5 months ago
Dell (Canada) has specific policies regarding the return of customized orders, which can be somewhat different from standard returns. Generally, customized orders are tailored to specific configurations and customer requirements. As such, these orders may be subject to different return policies compared to non-customized products. Typically, customers are encouraged to review their configurations carefully before placing an order, as changes cannot be made after submission. If a customized product is defective or damaged upon receipt, Dell (Canada) may offer solutions under their warranty policy. However, returning a customized order simply because the customer has changed their mind may not be permitted unless stated otherwise in their return policy. It is important for customers to check the specific return terms on the current Dell (Canada) website, as details may vary based on the type of product, the reason for return, and other factors. The website contains comprehensive information regarding returns, exchanges, and warranty claims, aiding customers in understanding their options.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 11, 2025

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