Recent Deezer Customer Questions
Can't add a member to my family plan. Settings does not have the option to add a member...
We're sorry to hear you're having trouble. To add a member to your Deezer Family Plan, you first need to make sure you are logged into the master account, as only the master account holder can add or remove profiles. Go to Account Settings, then Manage my subscription, and click on Deezer Family. Here, you should be able to add a family member. Keep in mind that you can have a maximum of 6 profiles on the Deezer Family plan and everyone must live at the same address. If you still can't add a member, it may be due to a temporary issue with the service or your account. Please try again after a while.
Asked Apr 18, 2024 9:39 PM
problème de connexion à mon compte
Si vous rencontrez des problèmes de connexion à votre compte Deezer, essayez d'abord de réinitialiser votre mot de passe. Allez sur le site web de Deezer, cliquez sur "Login" puis sur "Mot de passe oublié ?". Entrez l'email associé à votre compte et vous recevrez un email pour réinitialiser votre mot de passe. Assurez-vous que vos identifiants de connexion sont corrects. Si le problème persiste, il peut y avoir un problème temporaire avec le serveur de Deezer. Dans ce cas, attendez un peu et réessayez. Assurez-vous également que votre application Deezer est mise à jour avec la dernière version.
Asked Apr 9, 2024 8:31 AM
I want to delete my account and ive tried through the app I'm still being charge and only have dezzer free
To delete your Deezer account, it's important to first cancel any active subscriptions to stop any recurring charges. If you subscribed through iTunes or Google Play, handle the cancellation there. If not, you can cancel via Deezer's website. Once the subscription is cancelled, log in to Deezer from a web browser, click on your profile icon at the top-right, select "Account Settings", then "My Information" and finally, "Delete my account". It's worth noting that the account deletion is permanent and all saved music or playlists will be lost. Remember, the deletion process can't be done from the app; you must do it from a web browser.
Asked Apr 3, 2024 10:38 AM
mon compte bancaire a été piraté
Nous sommes désolés d'entendre cela. Cependant, nous ne pouvons aider directement avec les problèmes de comptes bancaires. Néanmoins, si des transactions non autorisées de Deezer apparaissent sur votre compte, veuillez-vous déconnecter de tous vos appareils et modifier votre mot de passe Deezer immédiatement pour des raisons de sécurité. Ensuite, contactez votre banque pour signaler l'activité suspecte et engager les procédures de contestation nécessaires.
Asked Mar 10, 2024 2:55 PM
J’ai changé d’offre et je n’ai plus acces
Cela peut être dû à un certain nombre de raisons. Si vous avez changé d'offre pour un abonnement inférieur, certaines fonctionnalités premium pourraient ne plus être disponibles pour vous. Assurez-vous que votre nouveau paiement a été bien enregistré et que vous êtes connecté avec le même compte Deezer. Si vous avez toujours des problèmes, il vaut la peine de déconnecter et reconnecter votre compte. Parfois, cela peut réinitialiser votre statut d'abonnement. Si après toutes ces vérifications le problème persiste, cela pourrait être un bug temporaire. Souvent, ces problèmes sont résolus assez rapidement par Deezer. Nous vous suggérons de réessayer plus tard.
Asked Mar 7, 2024 1:43 PM
Help me with my Deezer customer service issue
Device Compatibility
What devices can I use to listen to Deezer?
Deezer can be enjoyed on a wide array of devices, making it easily accessible for users. You can listen to Deezer on various platforms,
Smart speakers such as Amazon Echo and Google Nest devices are supported as well, which provides a convenient hands-free listening experience. Furthermore, Deezer can integrate with smart TVs and media streaming devices, so you can enjoy your music collection on the bigger screen. If you have a gaming console like PlayStation or Xbox, you can also find Deezer available there.
Lastly, consider that some car audio systems and high-fidelity speakers may have built-in functionalities that allow for direct streaming from Deezer. For specific compatibility details regarding certain models or brands, it is always best to refer to the official website or the current web page for the most accurate information on supported devices....
Playback Features
Can I listen to music offline with Deezer?
Yes, Deezer offers the option to listen to music offline, but this feature is primarily available to users with a Deezer Premium subscription.
It is important to note that songs downloaded for offline listening can only be accessed as long as the subscription remains active. Furthermore, for offline playback, the user must connect to the internet at least once every thirty days to verify the subscription status. For those who have not subscribed to Deezer Premium, the offline listening feature is not available, and users will need a stable internet connection to stream music. For specific details regarding plans and features, the current web page should provide additional information....
Can I sync my Deezer playlists with other music services?
Deezer does not offer a built-in feature to directly sync playlists with other music services. However, users can explore various third-party
One popular option that users often consider is a web service specifically designed for playlist management. These platforms usually provide an intuitive interface, allowing users to browse their existing playlists on Deezer and choose which ones they would like to transfer to other services, such as Spotify, Apple Music, or Tidal.
It is essential for users to review the available options, as the effectiveness and reliability of these third-party tools may vary. Additionally, when using any external application, it is crucial to ensure that it is trustworthy and that the user’s personal information is secure. For the most current options, users can check the relevant web pages for more information and details on how to use these tools effectively....
Music Discovery
What is Deezer HiFi and how does it work?
Deezer HiFi is a premium music streaming service offered by Deezer that provides users with access to high-definition audio streaming.
To use Deezer HiFi, a subscription is required, which is separate from the standard Deezer Premium subscription. Once subscribed, users can access the entire Deezer catalog, including millions of songs, and select the HiFi streaming option. It is important to note that in order to fully appreciate the benefits of Deezer HiFi, one should have compatible playback devices, such as high-resolution audio players, quality headphones, or speakers that can reproduce the lossless audio formats.
Additionally, users must ensure they have a stable internet connection to stream high-quality audio without interruptions. Overall, Deezer HiFi is a fantastic choice for those who take their audio experience seriously and wish to explore music in a more nuanced and rich way. For more specific details on subscriptions and compatible devices, users can refer to the current web page on Deezer's platform....
What are Deezer's features for discovering new music?
Deezer offers a variety of features designed to help users discover new music, enhancing the overall listening experience. One of the
Additionally, Deezer has curated playlists that cater to specific genres, moods, and themes, allowing users to explore different types of music easily. These playlists are updated regularly, ensuring that users have access to fresh content. Deezer also highlights new releases and trending tracks, which keeps users informed about popular music that they may want to explore.
Another feature is the "Explore" tab, where listeners can find new music, discover emerging artists, and immerse themselves in music from different eras and cultures. This section may include features such as recommended albums, music charts, and thematic collections that spotlight various genres or artist collaborations.
For users who enjoy live music, Deezer offers access to exclusive live performances and recordings, further enriching the discovery process. In addition, the platform may suggest music according to activities or situations, making it easier to find suitable soundtracks for different moments in life.
Overall, Deezer’s approach to music discovery is user-centric, utilizing both algorithmic and curated methods to ensure that users can continually expand their musical horizons. For up-to-date information on these features, visiting the official Deezer website may prove beneficial....
What should I do if I can't find a specific song on Deezer?
If a user cannot find a specific song on Deezer, there are several potential avenues to explore. Firstly, it is important to ensure
If the song is part of a larger album, it may be beneficial to search for the entire album instead. Users can also try looking for alternate versions of the song, such as live performances or remixes, which might be available on the platform. Another possibility is that the song may have been removed recently from the Deezer catalog, so it could be useful to check music news or updates related to the artist for any recent changes.
Lastly, if these steps have not yielded results, checking the Deezer community forums or help sections can provide additional insights regarding missing songs or updates on catalog changes. The current web page may also offer helpful information regarding specific music availability....
How often is Deezer's music library updated?
Deezer's music library is updated frequently to ensure users have access to the latest tracks and albums. While the exact frequency
In addition to new releases, Deezer also works to enhance its library with exclusive content and artist collaborations, which further enriches the listening experience. This commitment to keeping the library fresh and diverse is part of what makes Deezer an appealing choice for music lovers. For the most current information regarding specific updates or new releases, users may want to check the Deezer app or website directly. They often highlight new music and playlists, keeping users informed about what is trending....