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Dashlane Customer FAQ

Top Answers & How-to Guides

How do I Contact Dashlane Customer Service?

The question we are asked most often is about how to talk to Dashlane customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Login Email Address on My Dashlane Account?

GetHuman is a consumer-based company that works towards solving customer service problems. We deliver easy-to-follow guides for people...

How Do I Change My Dashlane Login Email Address?

This article outlines how to change the contact email address associated with your Dashlane account. If you would like to change the...
Ask any question you have about Dashlane customer service, get an answer now.

Recent Dashlane Customer Questions

Cannot access dashlane as I used to. I know my password but what happens is the logo appears on the screen, with its usual graphic motions, exactly as it used to do before it logged me in. Now it just continues forever.

It sounds like you might be experiencing a technical issue with Dashlane. This could be due to a variety of factors, such as browser compatibility, software updates, or cache issues. We recommend trying to clear your browser cache, disable any extensions that might interfere, or reinstalling the app if you are using a mobile device. Additionally, check for any updates for Dashlane. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Sep 4, 2024 2:40 AM

How do I get a code when it was sent to an inactive and unused email address?

If your Dashlane access code was sent to an inactive or unused email address, you'll need to update your email address associated with your Dashlane account. This typically involves verifying your identity and providing an alternative email. Adjust these settings through the Dashlane application or website.
Asked Jul 5, 2024 10:37 PM

exporting passwords to a different provider

To export your passwords from Dashlane to a different provider, you will need to: 1. Click on the "File" tab in the top left corner of your Dashlane desktop application. 2. Scroll down the list and click on "Export". 3. Choose “Unsecured archive (readable) in .csv format”. 4. Create a password for the export file to ensure it's secure. 5. Decide where you want to save your file. This creates a .csv file that contains your data, which you can then import into another password manager that accepts .csv files. Remember to delete the file afterwards to maintain your security.
Asked Jun 4, 2024 2:48 PM

How do I keep using Dashlane or is it going out of business?

Dashlane is not going out of business and you can continue to use Dashlane as per usual. The company is actively maintaining its services and is committed to providing a secure and reliable password manager application. We recommend checking their updates regularly to ensure that you're using the latest version of the application for maximum security and efficient performance.
Asked May 26, 2024 4:36 PM

getting dashlane on more than one device

Absolutely, you can use Dashlane on multiple devices. After creating a Dashlane account on one device, download the Dashlane app on your other devices and sign in with your Dashlane credentials. The app doesn't limit the number of devices you can connect, so your passwords and other data can be synchronized across your phone, tablet, and computer. The synchronization feature is available for Dashlane Premium and Family plans, so ensure you have one of these packages for the best multi-device experience.
Asked Apr 18, 2024 11:02 AM

Help me with my Dashlane customer service issue

Notifications and Refunds

How Do I Turn Off Dashlane Notifications?

It can be overwhelming when you're constantly bombarded with notifications from your password manager, such as Dashlane. Thus, learn...

How Do I Get a Refund from Dashlane?

Dashlane is a password manager that stores your passwords and credit card information and auto-fills your passwords when you are accessing...

Device Management

How Do I Transfer Dashlane from One Machine to Another?

Dashlane is a password manager that can work on multiple devices. It keeps all of your devices in sync and makes it easy for you to...

How Do I Activate Dashlane on My New Computer?

In summary, Dashlane not working on your new computer can be caused by a few different factors. If you're trying to activate it on...

Is Dashlane Compatible with Mobile Devices (iOS/Android)?

Yes, Dashlane is compatible with mobile devices, including both iOS and Android platforms. Users can download the Dashlane app from...

Can I use Dashlane on multiple devices with the same account?

Yes, Dashlane allows users to access their accounts on multiple devices seamlessly. When a user creates an account with Dashlane, they...

Data Management

How Do I Save and Restore My Data Entrusted to Dashlane?

This article discusses the steps to store and recover your passwords in an encrypted archive on the Dashlane app using Windows, mac...

Is there a way to share my passwords securely with others through Dashlane?

Yes, Dashlane provides a secure method for sharing passwords and other sensitive information with others. This feature is known as To use the Password Sharing feature, the sender will select the specific password or secure note they wish to share and then enter the email address of the recipient who is also a Dashlane user. The recipient will receive a notification and gain access to the shared information within their Dashlane account. It is important to note that recipients can view the shared passwords, but they cannot modify or delete them unless additional permissions are granted. For additional information and detailed instructions on how to share passwords securely through Dashlane, it may be beneficial to refer to the support section of the Dashlane website. This section can provide guidance tailored to recent updates and features....

How does Dashlane ensure the security of my stored data?

Dashlane employs a variety of advanced security measures to ensure the protection of your stored data. First and foremost, Dashlane Encryption is a critical component of Dashlane’s security strategy. The service utilizes AES-256 bit encryption, which is considered extremely secure and is widely used across the industry. This level of encryption protects your data from unauthorized access, even if a data breach were to occur. Your data remains encrypted both when it is stored and when it is being transmitted. In addition to encryption, Dashlane frequently updates its security protocols to address potential vulnerabilities. They conduct regular security audits to ensure that all aspects of their service meet up-to-date security standards. Multi-factor authentication is also available, providing an extra layer of security by requiring not only your password but also another form of verification. Furthermore, Dashlane offers a security dashboard, which provides users with insights into their password strength and warns them of potential data breaches involving their accounts. This feature allows users to take proactive steps to secure their online information. For additional information regarding Dashlane’s security features, it may be helpful to visit their official website, where they offer detailed explanations of their security practices....

Account Management

How Do I Change My Login Email Address on My Dashlane Account?

GetHuman is a consumer-based company that works towards solving customer service problems. We deliver easy-to-follow guides for people...

How Do I Change My Dashlane Login Email Address?

This article outlines how to change the contact email address associated with your Dashlane account. If you would like to change the...

How Do I Cancel My Dashlane Account?

Dashlane is a service that has created a secure and convenient option for all of your passwords, payment information, and personal...

What happens to my Dashlane data if I delete my account?

When a user deletes their Dashlane account, all associated data is permanently erased from Dashlane's servers. This includes stored Before initiating the account deletion process, it may be wise for users to export their data if they want to keep a copy for personal records. Dashlane provides options to export data in a secure format, which can then be saved locally. The procedure for deleting an account can be found in Dashlane's settings under account management. For specific guidance or updated procedures, it is advisable to refer to the current information available on the Dashlane website. Users should also consider any implications of deleting their account, especially if they have been relying on Dashlane for managing their online security and passwords....
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Dashlane issues reported to GetHuman
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