What if the product I received is defective or damaged?

If a customer receives a defective or damaged product from Crystal Display, it is important to know that they typically have specific procedures in place to address such situations. Generally, customers should first examine the product upon delivery to confirm whether it is indeed defective or damaged. If any issues are found, it is advisable to keep all original packaging and documentation associated with the product, as these may be required for any return or exchange process. Customers are usually encouraged to refer to the policies outlined on the Crystal Display website for information on returns, exchanges, and warranty details. Often, companies like Crystal Display have specific timeframes in which customers must report issues following the delivery of their product. This ensures that the company can manage returns efficiently and provide resolutions in a timely manner. It is also not uncommon for companies to request that customers provide photographs of the damaged items, as this can help in the evaluation process. Furthermore, there may be instructions provided for how to package the item securely for the return shipment. While I do not recommend contacting Crystal Display directly, it is valuable to check their official website for the most current policies and any contact information you may need, as these policies can vary and may be updated from time to time. Overall, addressing a defective or damaged product promptly and according to their procedures will help ensure a smooth resolution.