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CruisesOnly Customer FAQ

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What is CruisesOnly's Phone Number?

The question we are asked most often is about how to talk to CruisesOnly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is travel insurance available through CruisesOnly?

CruisesOnly offers a variety of travel-related services, including the option to purchase travel insurance for your cruise trip. Travel...
Ask any question you have about CruisesOnly customer service, get an answer now.

Cruise Offerings

What types of cruises does CruisesOnly offer?

CruisesOnly offers a diverse range of cruise options tailored to various interests and preferences. The primary types of cruises available River cruises, on the other hand, offer a more intimate experience as they travel along rivers, allowing passengers to explore scenic towns and cities often overlooked by larger ocean vessels. These cruises focus on cultural enrichment and provide unique shore excursions that highlight the local heritage and attractions. Additionally, CruisesOnly features specialty cruises, which may include themed cruises such as music, food and wine, or adventure-focused itineraries. These cruises cater to specific interests, making them appealing for niche audiences. To view the latest offerings and specific cruise details, it is always advisable to consult the current web page of CruisesOnly for comprehensive information....

What amenities are available on the cruise ship?

The amenities available on a cruise ship can vary significantly based on the cruise line and the specific ship, but generally, you For recreation and relaxation, you will often find swimming pools, hot tubs, and wellness centers complete with spas and fitness facilities. Some cruise ships include a range of entertainment options, such as theaters for live performances, cinemas, and outdoor movie screens. Various activities are also offered on board, ranging from cooking classes to art lectures and trivia games. If you are traveling with children or teenagers, many cruise lines have dedicated youth programs that provide age-appropriate activities and spaces, ensuring younger guests are entertained while adults enjoy their downtime. Shopping areas, casino gaming, and lounges are common social spaces to meet other travelers. For those interested in unique experiences, certain cruise ships may offer specialized amenities, such as rock climbing walls, zip lines, or surfing simulators. Additionally, tech-savvy travelers can appreciate high-speed internet access on many ships. For the most accurate and detailed list of amenities available on a specific cruise ship, it is advisable to check the CruisesOnly website or the relevant cruise line website, where you will find the latest information specific to the ship you are interested in....

Are there any special discounts or promotions?

CruisesOnly frequently offers a variety of special discounts and promotions that can vary by season and specific cruise lines. These...

Can I book shore excursions through CruisesOnly?

CruisesOnly specializes in offering an array of cruise deals and packages, but it does not directly handle the booking of shore excursions. Moreover, independent tour operators often provide exciting shore excursion options at various ports. These can sometimes be found through a quick online search. For personalized recommendations or opportunities at specific ports, it is helpful to check the communications from the cruise line or delve into the resources available on the CruisesOnly website. This way, travelers can ensure they explore all their options when it comes to enriching their cruise experience with memorable excursions. Seeking information directly on the website may also provide further clarity regarding available services related to excursions....

Booking and Payments

Can I book a cruise online?

Yes, a cruise can be booked online through CruisesOnly. This platform offers a user-friendly website where individuals can search for...

Can I make changes to my booking?

Yes, it is often possible to make changes to your booking with CruisesOnly. The specific policies surrounding modifications can vary To initiate a modification, it is advisable to review the guidelines provided at the time of booking and check the current policies on the CruisesOnly website. The site should provide detailed instructions on how to manage your booking, including access to any necessary forms or contact information for assistance. Making changes sooner rather than later is usually more advantageous, especially if your scheduled sailing date is approaching. Ultimately, staying informed about your options can help you navigate any modifications to your booking seamlessly....

What is the cancellation policy?

CruisesOnly has specific cancellation policies that can vary depending on the cruise line and the type of fare that is booked. Typically, It is also important to note that certain promotional fares, particularly discounted or non-refundable options, may come with more stringent cancellation rules, meaning travelers would not receive any refund if they decide to cancel. Additionally, because the particulars can differ significantly from one cruise line to another, individuals should review the specific terms associated with their booking directly on the CruisesOnly website. The website provides comprehensive information about cancellation policies, including the latest updates regarding flexible booking options and potential travel protection plans that may be available. For the most accurate and detailed information regarding cancellation policies for a specific booking, it is advisable to look directly on the relevant page of the CruisesOnly website, where these details can be found....

What types of payment does CruisesOnly accept?

CruisesOnly typically accepts a range of payment methods, providing flexibility for customers when booking their cruises. This includes...

Fees and Policies

What is included in the cost of the cruise?

The cost of a cruise can vary significantly based on several factors, including the cruise line, itinerary, duration, and type of accommodation. In addition to accommodation, cruise fares usually encompass most meals served in the main dining rooms, casual eateries, and buffets on board. Many cruise lines offer a wide selection of dining options, allowing guests to enjoy various cuisines. Entertainment is another significant aspect included in the cost; this often encompasses live shows, musical performances, and themed events, all designed to enhance the onboard experience. Moreover, basic onboard activities, such as swimming, fitness classes, and certain games, are also usually part of the fare. Passengers can take advantage of the ship's facilities, such as pools, gyms, and lounges, without incurring additional costs. However, it is essential to note that certain items are typically not included in the base price. Extras like excursions at ports, specialty dining options, premium beverages, spa services, shore activities, gratuities, and souvenirs often come at an additional cost. For the most accurate and up-to-date information regarding what is included in the price of a specific cruise, it is advisable to refer to the information available on the current web page of CruisesOnly. This can provide a comprehensive breakdown and help travelers make informed decisions while planning their voyages....

Are there any additional fees or charges?

When booking a cruise through CruisesOnly, it is important to be aware that there may be additional fees or charges beyond the initial Travel insurance is another potential addition, as it may provide peace of mind in case of unexpected events. Furthermore, if you opt for any onboard activities such as spa services or excursions, those would incur separate charges as well. To ensure you have a comprehensive understanding of any potential extra costs, it is advisable to read through the details provided on the CruisesOnly website. This includes checking the specific terms and conditions associated with your chosen cruise. Always keep an eye on additional services that you might want to select, as they can significantly influence the overall budget for your cruise vacation....

What is the luggage policy?

CruisesOnly provides valuable information regarding the luggage policy that applies to various cruise lines. It is essential for travelers For carry-on luggage, there are usually size restrictions to ensure that bags fit in designated storage areas. Furthermore, certain items such as flammable materials, large sports equipment, or any illegal substances are typically prohibited. CruisesOnly recommends that travelers check the specific luggage policy outlined by their chosen cruise line when making booking arrangements. This will help ensure compliance with the regulations and a smooth embarkation process. Additionally, travelers may find it useful to look at the current web page for more detailed information based on their selected cruise line, as these policies can change frequently....

Travel Requirements

Are there any age restrictions for passengers?

CruisesOnly does not impose specific age restrictions for passengers, but it is essential to consider that individual cruise lines...

Do I need a passport to go on a cruise?

Whether you need a passport to go on a cruise primarily depends on the destinations you are visiting and the cruise line's policies. If your cruise includes stops in countries that are not a part of the closed-loop cruise system, or if your return trip involves flying back to the United States, you will need a valid passport. Additionally, certain cruise lines may have specific requirements for their guests, so it is essential to check the cruise line's guidelines and the current web page for any updates on documentation needed. It is always best to be prepared to ensure a seamless travel experience....

Can I travel with pets on CruisesOnly bookings?

CruisesOnly generally does not allow pets on cruises arranged through their platform, as most cruise lines have strict policies regarding...

Health and Safety

What should I do if I have special dietary needs?

If you have special dietary needs when planning a cruise through CruisesOnly, it is important to communicate your requirements well To begin, as you make your cruise booking with CruisesOnly, you should indicate your dietary needs in the appropriate section of the reservation form, or check to see if there is an option to specify dietary preferences. Once your booking is confirmed, it is advisable to further inform the cruise line directly. Most cruise lines have dedicated staff who can assist with dietary accommodations and can tailor meal options to suit your needs. Additionally, you may want to engage with your cruise's dining staff once you are aboard. They are usually quite knowledgeable about the menu options available and can assist you in making selections that adhere to your dietary requirements. For more specific inquiries related to your dietary needs or to seek guidance on any available options, it may be beneficial to check the current web page for contact information and resources related to your cruise experience....

How do I prepare for embarkation?

Preparing for embarkation on a cruise is an essential step to ensure that your journey starts smoothly and is enjoyable. Firstly, it You should begin by gathering all necessary documentation. This includes your passport, cruise reservation details, identification, and any required health documentation. Organizing these items in a travel wallet can help you easily access them on the day of embarkation. Next, pack your luggage thoughtfully. It is advisable to pack a carry-on bag with essentials such as medications, travel documents, a change of clothes, toiletries, and any items you may want to use upon boarding, like swimwear or sunscreen. Check the baggage policy of the cruise line regarding weight limits and prohibited items to avoid any complications. Before departure, confirm your embarkation time. Most cruise lines provide a specified time window for boarding, and adhering to this schedule is crucial. Arriving early can help facilitate check-in and allow you to avoid long lines. You may also want to familiarize yourself with the port of embarkation. Determine how to get to the cruise terminal and consider any potential traffic or delays. Lastly, do not forget to check the weather forecast for the day of your embarkation to dress accordingly. When preparing for your cruise, taking these steps will help ensure a smooth start to your adventure. For additional information about itineraries, embarkation procedures, and other details specific to your cruise, it is helpful to refer to the current web page of CruisesOnly....

Is travel insurance available through CruisesOnly?

CruisesOnly offers a variety of travel-related services, including the option to purchase travel insurance for your cruise trip. Travel...

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