What should I do if my order is missing items?

Asked 2 months ago
If you find that your order from Couturecandy.com is missing items, it is important to take a few steps to address the situation effectively. First, check the order confirmation email to ensure that all the items you expected were included in the order. Sometimes, there may be a delay in shipping certain items, or items may have been backordered. After reviewing your order, it is helpful to look at the packaging you received. Occasionally, smaller items can become hidden in the packaging material or in separate compartments. If you still do not find the missing items, the next step would be to refer to the website for information on how to report this issue. Couturecandy.com provides guidelines for handling missing items, often including an email address or contact form specifically set up for addressing order inquiries. Prepare all necessary information, such as your order number and a list of the missing items, as this will streamline the process for you. While it can be frustrating to deal with missing items, following these steps can help ensure that the issue is resolved promptly.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 20, 2025

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