What is your return policy?

Couturecandy.com has a return policy that is designed to ensure customer satisfaction while maintaining a fair process for handling returns and exchanges. Customers typically have a specified number of days from the date of purchase to initiate a return or exchange. The items must be returned in their original condition, which means they should be unworn, unwashed, and with all original tags and packaging intact. It is important to note that certain items, such as special occasion dresses or custom-made items, may not be eligible for return or may have different return requirements. To initiate a return, the customer usually needs to follow a specific procedure outlined on the website. This typically involves obtaining a return authorization and carefully packing the items for return shipment. The customer is generally responsible for return shipping costs, unless an error was made by Couturecandy.com in fulfilling the order. Refunds are typically processed after the returned items have been received and inspected by Couturecandy.com's team. Customers can often expect their refunds to be issued to the original payment method used at the time of purchase. For more specific details about the return process, any potential exceptions, or to find out about time frames for refunds, it is recommended to refer to the return policy section available on the current Couturecandy.com website.