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Coursera Customer FAQ

Top Answers & How-to Guides

How do I Contact Coursera Customer Service?

The question we are asked most often is about how to talk to Coursera customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there support for learners who have questions?

Coursera offers various support options for learners who have questions or require assistance with their courses. Learners can access If learners encounter difficulty with specific course materials or concepts, they are encouraged to post their inquiries in these forums. In many cases, fellow learners or the course team will provide the necessary guidance. For more personalized support, learners may also find contact information listed on the current web page, which they can utilize to seek further assistance. This well-rounded support system aims to enhance the overall learning experience for all participants on the platform....
Ask any question you have about Coursera customer service, get an answer now.

Recent Coursera Customer Questions

I did not realize the course end date was yesterday (9-12-25). I am unable to take the last test. Is there anyway to reset my date so I can take the last test for the course I paid for? Thanks.

Unfortunately, we cannot reset course dates or extend deadlines for assessments once they have passed. We recommend reviewing your options regarding course access or considering retaking the course in the future if necessary.
Asked Sep 13, 2025 6:37 PM

My name is not showing correctly on the issued certificate.

If your name is not displaying correctly on your issued certificate, you can request a name change directly through the platform. Make sure to provide the correct name as you would like it to appear on the certificate, along with any necessary documentation if required.
Asked Aug 22, 2025 12:45 PM

I have made a online payment of a certification, after which I am not able to access the course . Please do the refund or access me the course. I paid around 3500

We understand your concern regarding access to your course after making a payment. You can find the most up-to-date contact information for Coursera on this page to resolve this issue.
Asked Aug 13, 2025 9:52 AM

How do I discontinue Coursera services?

To discontinue Coursera services, you can cancel your subscription through your account settings. Go to your profile, find the 'Billing' or 'Subscriptions' section, and select the option to cancel. If you're enrolled in courses, remember that canceling a subscription may affect your access to course content. Make sure to check any specific policies regarding course completion and access.
Asked Jul 28, 2025 11:24 PM

Help me with my Coursera customer service issue

Fees and Payment

What payment methods are accepted?

Coursera offers a variety of payment methods to accommodate users from different regions and preferences. Users can typically pay for It is important to note that the specific payment methods available may vary by course provider and the user's geographical location. To find the most accurate and up-to-date information regarding accepted payment methods for a specific course, users are encouraged to check the course enrollment page directly on the Coursera website....

Are there any free courses available?

Yes, Coursera offers a selection of free courses across various subjects and disciplines. These courses allow learners to access high-quality Coursera collaborates with universities and institutions to provide a wide range of topics, and many of these courses are available to anyone interested in expanding their knowledge. It is important to check the specific course details on the Coursera website to understand what is included in the free option for each course. Potential learners can explore the free offerings by visiting the course catalog and filtering for free courses or accessing courses that offer free trials....

Is there a fee for Coursera courses?

Yes, there is typically a fee associated with Coursera courses, although this can vary depending on the specific course and the institution...

Learning Experience

Can I learn at my own pace?

Yes, learners have the flexibility to study at their own pace on Coursera. The platform offers a wide variety of courses, many of which...

Do I need to purchase textbooks for courses?

Typically, Coursera courses do not require students to purchase textbooks. Most course materials are provided online and are included Students can often find relevant resources freely available on the internet or through their local libraries. It is always a good idea to check the syllabus or course description for any particular requirements. For the most current information regarding a specific course's materials, it is best to review the course page directly on the Coursera website. This will provide the most accurate and detailed information regarding any potential resource needs....

How do I keep track of my progress in a course?

To keep track of progress in a course on Coursera, individuals can utilize several built-in features designed to enhance the learning Additionally, learners can view individual grades for assignments and quizzes, which are typically updated upon submission. This allows learners to assess their understanding of the material and identify areas needing improvement. Furthermore, Coursera often includes progress reminders and notifications for upcoming deadlines, ensuring that learners stay engaged and motivated. For a more detailed understanding, learners can explore the course syllabus, which outlines milestones and due dates. Engaging with the community discussion boards can also enhance motivation and accountability as learners share their experiences and challenges with peers. For specific inquiries or challenges related to tracking progress, individuals may refer to the appropriate section on the Coursera website for additional guidance....

Is there support for learners who have questions?

Coursera offers various support options for learners who have questions or require assistance with their courses. Learners can access If learners encounter difficulty with specific course materials or concepts, they are encouraged to post their inquiries in these forums. In many cases, fellow learners or the course team will provide the necessary guidance. For more personalized support, learners may also find contact information listed on the current web page, which they can utilize to seek further assistance. This well-rounded support system aims to enhance the overall learning experience for all participants on the platform....

Course Offerings

Are there any prerequisites for courses?

Coursera offers a wide range of courses, and the prerequisites can vary depending on the specific course or program. Some courses may It is common for more advanced courses, especially those covering technical subjects like data science, programming, or mathematics, to suggest a foundational understanding of relevant concepts. Conversely, introductory courses are often structured to cater to learners without any prior experience in the topic. To ensure the best learning experience, it is advisable to review the course prerequisites listed on the Coursera platform before making a decision. This will help individuals select courses that align with their current knowledge and skill level, maximizing the benefits of the learning experience....

Can I take courses from multiple universities?

Yes, users can take courses from multiple universities on Coursera. The platform offers a diverse range of courses from various prestigious...

What types of courses are offered on Coursera?

Coursera offers a diverse range of courses designed to cater to various interests and career goals. These courses are created in partnership Furthermore, Coursera features specializations, which are series of related courses that build expertise in a particular subject area. These specializations often culminate in a capstone project that allows learners to apply their knowledge practically. In addition to traditional courses and specializations, Coursera provides professional certificates and degree programs. Professional certificates are aimed at helping individuals gain job-ready skills, while degree programs offer pathways to earn accredited credentials in fields such as computer science, business administration, and public health. Coursera also offers guided projects, which are hands-on learning experiences ideal for learners seeking to develop specific skills quickly. With its vast array of offerings, Coursera accommodates learners at different stages of their educational journeys, whether they are looking to advance their careers or explore new interests....

Enrollment Information

How can I enroll in a course?

Enrolling in a course on Coursera is a straightforward process. First, users should visit the Coursera website and create an account To enroll in a specific course, users can simply click on the course title to view more details, including the syllabus, instructors, and the learning outcomes. On the course page, there will be an "Enroll" button that users can select. If the course is free, enrollment will proceed seamlessly. For paid courses, users will be prompted to provide payment information. After enrolling, users can access course materials and begin their learning journey at their own pace. For more specific details regarding payment or any other inquiries related to enrollment, users may want to check the relevant sections on the website for the latest information....

How do I access my course after enrollment?

After enrolling in a course on Coursera, accessing the course is quite straightforward. First, you will need to log into your Coursera Once you are in the course, you can navigate through the various sections, which typically include video lectures, readings, quizzes, and discussion forums. In case of any difficulties, it is advisable to explore the help resources available on the website. Please note that contact information for additional assistance can usually be found on the current web page. Enjoy your learning experience!...

Course Completion

How long do I have access to the course material?

The duration of access to course material on Coursera can vary depending on the specific course and the type of enrollment chosen. In some instances, particularly with specializations or professional certificates, access may also depend on whether the learner is subscribed and actively paying for the service. It is important to check the details on the specific course page, as Coursera provides information about access duration along with enrollment policies. For the most accurate and up-to-date information, learners should visit the course description on Coursera's website, where access terms are usually outlined clearly....

Can I get a certificate upon completion of a course?

Yes, upon successfully completing a course on Coursera, learners typically receive a certificate of completion. This certificate serves...

What is the average duration of a course?

The average duration of a course on Coursera can vary significantly depending on the specific course and its subject matter. Generally,...
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