What should I do if a Corning product is damaged?

If a customer has a damaged Corning product, the first step is to assess the damage and determine whether it can be repaired or needs to be replaced. For many Corning products, especially consumer items such as Corningware or kitchen glassware, the warranty policy may provide guidance on how to proceed. It is advisable to check the specific warranty information that came with the product or is available on the current Corning website. If the product is within the warranty period and the damage is covered, the customer can typically seek a replacement or repair through the retailer where the item was purchased or directly through Corning if indicated by the warranty guidelines. For items that are no longer under warranty, customers may explore options for purchasing replacement parts or new products. It is always beneficial to look for detailed guidelines on the current Corning website, where information regarding product care, warranties, and customer service contacts can be found. This ensures that customers receive the most accurate and up-to-date information concerning their specific situation.