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Continental One Pass Customer FAQ

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What is Continental One Pass's Phone Number?

The question we are asked most often is about how to talk to Continental One Pass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I access my Continental One Pass account online?

To access a Continental One Pass account online, a member should visit the United Airlines website, as Continental Airlines has merged...

How can I manage my One Pass settings online?

To manage your Continental One Pass settings online, you will need to visit the official website for the One Pass program, which is This includes updating personal information such as your contact details, preferences for earning and redeeming miles, travel alerts, and communication settings. There may also be options to view your current mileage balance, check upcoming flights, or manage your travel notifications. If you wish to update your preferences for receiving promotional offers or marketing communications, you can typically find these settings under the "Preferences" or "Account Settings" section. It is advisable to explore all the available options to ensure that your experience with the program is tailored to your needs. For specific questions or detailed guidance, referring to the help section on the website can provide useful information....
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Program Overview

What is Continental One Pass?

Continental One Pass was the frequent flyer program associated with Continental Airlines, which was established to reward customers This frequent flyer program allows members to earn and redeem miles for flights, upgrades, and various other travel-related benefits. Members can accumulate miles not only by flying with United Airlines but also with a wide range of airline partners as well as through hotel stays, car rentals, and retail purchases. A significant feature of the program includes elite status tiers, which provide members with additional benefits such as bonus miles, priority boarding, and complimentary upgrades. The transition to MileagePlus also introduced new features and enhancements, including a different redeeming structure and additional partner opportunities to earn and spend miles. It is important for users to stay informed about the current terms, conditions, and promotions offered by the MileagePlus program. Since Continental One Pass has been fully integrated into the United system, prospective members or travelers interested in these services should check the official website to gather the most up-to-date information regarding membership benefits and procedures. This way, they can ensure they maximize their travel experiences while enjoying accumulated benefits....

What are the benefits of being a Continental One Pass member?

Being a member of the Continental One Pass program, which is now part of the United MileagePlus program, offers various benefits that Members also enjoy priority boarding, which allows them to board the aircraft earlier and settle in without the rush. This is particularly beneficial for those traveling with children or significant luggage. Moreover, higher tier members may receive complimentary upgrades on eligible flights as a way to enhance their travel experience. The program also provides access to United Club lounges at select airports, which can offer a more comfortable and quiet space for members while waiting for their flights. Access to these lounges typically includes complimentary snacks and beverages, as well as Wi-Fi and business facilities. For travelers who frequently fly, earning bonus miles and elite status through the program can significantly accelerate the accumulation of miles for future rewards. Elite status can also come with additional benefits like increased baggage allowances and personalized customer service, which can be extremely helpful during travel disruptions. Finally, members of the Continental One Pass program are eligible for exclusive offers and promotions tailored to enhance their travel experiences. It is worth noting that details on these benefits can vary, and members may find updated information regarding their specific benefits on the current website, including changes that may arise from the evolving partnership structures and program terms. Overall, being a member of the Continental One Pass program provides travel advantages that can enrich a traveler’s journey....

What are the elite levels in Continental One Pass?

Continental One Pass, which has transitioned into the United MileagePlus program, offered several elite levels that provided members Premier Silver was the entry-level elite tier and typically required members to accumulate a specific number of qualifying miles or segments within a calendar year. Members at this level enjoyed benefits such as bonus miles on flights, priority boarding, and a higher likelihood of complimentary upgrades. Premier Gold was the next tier, and it presented enhanced benefits compared to Premier Silver. Members were required to meet a higher threshold of qualifying miles or segments. In addition to the benefits of the Premier Silver tier, Premier Gold members received additional bonus mileage, increased upgrade potential, and access to more favorable seat assignments. Premier Platinum was a higher tier that came with even more advantages. Members achieving this level were required to accumulate a greater number of qualifying miles or segments. The perks for Premier Platinum included even more substantial bonus mileage, increased chances for complimentary upgrades, and access to exclusive lounges. Lastly, Premier 1K represented the highest elite level within the Continental One Pass program. Members in this category had to reach substantial thresholds for qualifying miles or segments. The benefits were extensive, including some of the highest bonus mileage rates, priority access to customer service, and more favorable upgrade chances. For precise details about mile requirements and benefits, it is advisable to consult the current MileagePlus program page, as these structures may change over time....

Miles Management

Can I transfer my miles to another member?

Continental One Pass, which has now merged with United Airlines and operates under the United MileagePlus program, does allow some It is important to note that the recipient must have an active MileagePlus account in order for the transfer to take place. Additionally, transfers may be subject to a processing fee, and there might also be limits on the number of miles a member can transfer annually. For the most accurate and up-to-date information regarding transferring miles, including any fees, limits, and eligibility, individuals are encouraged to visit the official MileagePlus website. There, you will find comprehensive details about the transfer process and any current promotions or updates related to the program....

What happens to my One Pass miles if I cancel my membership?

If a member decides to cancel their One Pass membership, the miles accumulated in the account will usually expire. One Pass miles are...

Can I donate my One Pass miles to charity?

Continental One Pass has provisions that allow members to donate their miles to charity, which is a wonderful way to support nonprofit To donate your miles, you typically need to check the airline's website for a list of eligible charities and the specific procedures for transferring miles to them. Each program may have its own guidelines, including minimum mile donation amounts or restrictions on the types of miles eligible for donation. Additionally, it is important to note that not all miles may be transferable, so individuals should be aware of the terms associated with their accounts. For the most accurate and current information regarding the donation process and eligible charities, it is advisable to visit the Continental One Pass webpage. There, you will find detailed instructions and any updates regarding charitable donations and partnerships....

Booking and Travel Policies

Are there any blackout dates for using One Pass miles?

Continental One Pass, now integrated into United Airlines' MileagePlus program, features a flexible rewards system for redeeming miles. Members should understand that while there may not be outright blackout dates, the availability of seats may vary significantly depending on the date and flight. During busy travel times, such as summer vacations and major holidays, it may be more challenging to find open award seats. Therefore, it is beneficial to plan and book as early as possible to maximize the chances of securing a desired flight. For the most current information regarding mileage redemption, including any changes to award availability, it is advisable to frequently check the official United Airlines website. The site offers updated details that can help members plan their travel effectively....

What are the fees for changing or canceling a flight award booked with One Pass miles?

When a customer wishes to change or cancel a flight that has been booked using One Pass miles, there are specific policies that apply In the case of cancellations, customers typically face a fee, especially if they decide to cancel close to the departure date. The fee amount can depend on several factors, such as the destination, the type of fare booked, and the terms associated with the ticket. It is advisable for customers to check the current policies directly on the Continental website for the most accurate and up-to-date information, as these policies can change over time. Furthermore, reviewing the conditions of the specific award booking will provide detailed insight into applicable fees and procedures....

Earning and Using Miles

Can I combine One Pass miles with other rewards or promotions?

Continental One Pass miles are typically not combinable with other airlines' rewards programs or promotions directly. Each airline In addition, One Pass members may also find that their miles can be used for promotions or special offers that arise periodically. This means that members could benefit from promotions that offer bonus miles or exclusive deals when traveling with partner airlines or making purchases with affiliated businesses. It is always wise for members to check the terms and conditions of any ongoing promotions, as they can often have specific requirements or limitations. Furthermore, there may be opportunities for members to transfer points from certain hotel loyalty programs or credit card rewards to their One Pass account, which could effectively augment their mileage totals. It is advisable for members to review their options on the relevant web page to find more specific information regarding partnerships and promotions, including potential transfer capabilities. Members should stay informed, as policies occasionally change and new offerings become available....

How do I earn miles with Continental One Pass?

Earning miles with Continental OnePass, now integrated into the United MileagePlus program, can be achieved through several avenues. In addition to flying, members can also accumulate miles through everyday spending. Continental OnePass, through its partnership with various hotels, car rental companies, restaurants, and retailers, offers opportunities to earn miles for transactions made at these establishments. Members are encouraged to check the current promotions on their website to maximize their earning potential. Credit cards affiliated with United Airlines or its partners also provide a convenient way to earn miles. Many of these credit cards offer bonus miles for sign-ups, as well as miles for every dollar spent, which can significantly boost a member's mileage balance. Members should also consider participating in special promotions that may be announced from time to time. These promotions can reward members with additional miles for specific activities or engagement. Lastly, staying informed about the current policies and earning methods available through the official website will help members make the most of their Continental OnePass experience. This ensures that they are aware of any changes or new partnerships that may provide additional earning opportunities....

Partnerships

Are there family member benefits with Continental One Pass?

Continental One Pass, now integrated into the United MileagePlus program after the merger of Continental Airlines and United Airlines, Firstly, if a member has achieved elite status within the MileagePlus program, their family members can benefit from perks such as priority boarding, access to premium seating options, and potentially complimentary upgrades on flights. Elite members can also designate a travel companion to receive certain benefits, which can make traveling more comfortable for family members. Additionally, members can redeem miles for award travel, and those miles can be used to book flights for family or friends, allowing loved ones to travel at a reduced cost. Members may also be able to pool their miles with family members, consolidating their earning potential and facilitating the use of miles for rewarding trips together. It is important to note, however, that eligibility for specific benefits can depend on the member's tier within the program and the terms and conditions in place at the time. Members are encouraged to review the latest information directly on the United MileagePlus website, where they can also find official guidelines related to family member benefits and policies regarding mileage usage....

What international airlines partner with Continental One Pass?

Continental One Pass, now known as United MileagePlus after the merger of United Airlines and Continental Airlines, offers a broad Among these international partners are well-known carriers such as Lufthansa, Air Canada, All Nippon Airways, and Singapore Airlines. In addition, members can often earn and redeem miles on airlines such as Swiss International Air Lines, Turkish Airlines, and British Airways. These partnerships allow travelers to enjoy a comprehensive range of options when planning international flights, connecting to various destinations around the world. Members of the MileagePlus program can also benefit from code-sharing agreements with several international carriers. These codeshare flights enable members to book and travel on partner airlines while still earning MileagePlus miles and enjoying some of the perks associated with their membership, such as priority boarding and additional baggage allowance in certain classes of service. It is important to note that the specific partnerships may change over time, and it is advisable for members to frequently check the most current information available on the official United Airlines website or the MileagePlus program section. This will ensure that travelers have access to the latest updates on airline partnerships, as well as any potential promotions or changes in policies that could affect their travel plans. Members should also review the terms and conditions associated with earning and redeeming miles for flights on partner airlines to maximize the benefits of their membership....

Account Access

How do I access my Continental One Pass account online?

To access a Continental One Pass account online, a member should visit the United Airlines website, as Continental Airlines has merged...

How can I manage my One Pass settings online?

To manage your Continental One Pass settings online, you will need to visit the official website for the One Pass program, which is This includes updating personal information such as your contact details, preferences for earning and redeeming miles, travel alerts, and communication settings. There may also be options to view your current mileage balance, check upcoming flights, or manage your travel notifications. If you wish to update your preferences for receiving promotional offers or marketing communications, you can typically find these settings under the "Preferences" or "Account Settings" section. It is advisable to explore all the available options to ensure that your experience with the program is tailored to your needs. For specific questions or detailed guidance, referring to the help section on the website can provide useful information....

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