What should I do if I forget my online banking password?

If a customer forgets their online banking password for Commonwealth Bank, they can typically reset it through the CommBank online banking platform or the CommBank App. The process usually involves navigating to the login page and selecting the option for forgotten passwords. The customer will be prompted to provide relevant identification details, such as their customer number and any other verification information required to confirm their identity. Once the verification is completed, the customer will receive instructions on how to create a new password. It is essential for customers to choose a strong password that they can remember, while also ensuring it is secure. For further assistance, customers may check the relevant section on the Commonwealth Bank website to access specific guidance or support options available for their situation.