What steps should I take if I suspect fraud on my account?

If a customer suspects fraud on their Commerce Bank account, it is essential to act quickly and follow a series of steps to protect their financial information and resolve the issue. First, the customer should review their recent transactions for any unfamiliar charges or withdrawals. It is important to document these discrepancies as they may be needed later. Next, the customer should ensure that their account information, including any personal information, has not been compromised. This might involve checking for any unauthorized changes to their contact details or security settings. Once suspicious activity is confirmed, the customer should promptly change their online banking password and update any security questions. This helps prevent further unauthorized access. The next step is to monitor the account closely for any additional fraudulent transactions. It is advisable for the customer to report the suspected fraud directly to Commerce Bank. The bank typically has dedicated fraud management teams to assist customers dealing with these situations. Customers can usually find contact information and resources on the official Commerce Bank website. Additionally, if the fraudulent activity involves a credit card, the customer may need to inform the card issuer to prevent further misuse. Taking these steps can help protect the customer from financial loss and ensure that the situation is handled promptly and effectively.