How Do I Recover My Coinbase Account?

In a nutshell: Coinbase is a top cryptocurrency exchange where users can buy, sell, and store digital assets such as Bitcoin and Ethereum. If you're locked out of your account, follow a step-by

Introduction

Coinbase is a leading cryptocurrency exchange where users buy, sell, and store digital assets like Bitcoin and Ethereum. If you're locked out of your account, getting back in is possible. This blog will walk you through a clear, step-by-step process to recover your Coinbase account. From starting with a basic search to contacting customer support, we’ve laid out everything in simple terms. You’ll learn exactly what to do and how to do it. Follow each step carefully to avoid delays or confusion. Let’s help you regain access and secure your account in just a few minutes.

Go to the Coinbase Website

Open your browser. In the search bar, type www.coinbase.com and press enter. This takes you to the official Coinbase homepage. Avoid using any other links or sponsored ads to protect your personal information.

How Do I Recover My Coinbase Account? (Step 1)

Click "Sign In"

At the top right corner of the homepage, click the “Sign In” button. This opens the login page.

How Do I Recover My Coinbase Account? (Step 2)

Click "Forgot Password?"

Even if you’ve forgotten your login details, this is the correct place to start. Click “Forgot password?” below the login fields. This leads to the account recovery page where you can begin resetting your login details.

How Do I Recover My Coinbase Account? (Step 3)

Enter Your Registered Email Address

Type the email address connected to your Coinbase account. Double-check that there are no typos. Then click “Reset Password.” Coinbase will send a password reset link to your email.

How Do I Recover My Coinbase Account? (Step 4)

Check Your Email and Reset Your Password

Open your inbox and find the email from Coinbase. Click the reset link. You’ll be taken to a new page where you can enter a new, secure password. Make sure your new password is strong and unique.

How Do I Recover My Coinbase Account? (Step 5)

Sign in With Your New Password

Return to the login page and enter your email with the new password you just created. Click “Sign In.” If prompted, complete any two-step verification Coinbase asks for.

How Do I Recover My Coinbase Account? (Step 6)

Verify Your Identity (If Needed)

If you’re logging in from a new device or after a long time, Coinbase may ask for identity verification. Follow the on-screen instructions. You may need to upload a photo of your ID or take a selfie for confirmation.

How Do I Recover My Coinbase Account? (Step 7)

Contact Coinbase Customer Support

If resetting your password doesn’t work or you can’t access your email, scroll to the bottom of the page and click “Contact Us.” Next, choose Coinbase as your product. Then click “Unable to sign in.” After that, select “Support.” You’ll be asked what the issue is. Follow the prompts to generate a verification code. A Coinbase representative will contact you using the details you provide. You can also call their customer support directly if you prefer speaking to someone.

How Do I Recover My Coinbase Account? (Step 8)

Secure Your Account

Once you regain access, enable two-step verification under your security settings. Add a backup recovery method like a phone number or backup codes. This helps prevent future lockouts.

How Do I Recover My Coinbase Account? (Step 9)

Conclusion

To recover your Coinbase account, start by visiting the official website, clicking “Sign In,” and choosing “Forgot password?” Then reset your password using your email. If extra verification is required, follow the prompts to confirm your identity. If you’re still locked out, contact Coinbase customer support using the Contact Us option and fill out the prompts. Keep checking your email for updates. After regaining access, secure your account with two-step verification. These steps will guide you from start to finish, making sure you can safely get back to trading or managing your crypto portfolio without delays.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Recover My Coinbase Account?

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