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Chrysler Group Customer FAQ

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What is Chrysler Group's Phone Number?

The question we are asked most often is about how to talk to Chrysler Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I locate authorized Chrysler service centers?

To locate authorized Chrysler service centers, one can visit the official Chrysler website. Typically, there is a dedicated section...
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Vehicle Models and Features

What models does Chrysler Group offer?

Chrysler Group, which operates under the Stellantis banner, offers a diverse range of models to meet various customer needs and preferences. Additionally, the Chrysler 300 is available as a full-sized sedan that combines luxury with performance. This model is characterized by its bold styling, premium interiors, and a range of powerful engine options, appealing to those seeking a more traditional sedan experience. Chrysler Group has also introduced hybrid and electric options, showcasing a commitment to sustainability. The Pacifica Hybrid has garnered attention for its efficiency as a plug-in hybrid vehicle, allowing families to benefit from electric driving in urban environments while retaining the practicality of a minivan. For the most accurate information on specific models, features, and their availability, it is advisable to visit the official Stellantis website or the Chrysler brand page. Here, potential customers can explore detailed specifications and any new offerings....

What is the fuel efficiency of Chrysler Group vehicles?

Chrysler Group offers a diverse lineup of vehicles, each with its own fuel efficiency ratings, which can vary significantly based on Many of the more recent models from Chrysler Group incorporate advanced technology and engineering innovations aimed at improving fuel efficiency. This includes the use of turbocharged engines, hybrid systems, and efficient transmissions. For example, hybrid models typically provide better fuel economy than their non-hybrid counterparts. Furthermore, the introduction of electric vehicles into their lineup enhances the company’s commitment to sustainability and improved fuel efficiency. To find the specific fuel efficiency ratings for Chrysler Group vehicles, it is advisable to consult the official specifications available on the Chrysler Group website. Each vehicle's official rating can provide consumers with essential information, helping them make informed decisions based on their individual driving needs and preferences....

Does Chrysler Group offer any hybrid or electric vehicle options?

Yes, Chrysler Group does offer hybrid and electric vehicle options as part of its commitment to environmentally friendly transportation In addition, Stellantis, which is the parent company of Chrysler Group, has announced plans to expand its electric vehicle lineup significantly in the coming years. This includes a focus on battery electric vehicles that will incorporate advanced technology and sustainable materials. The aim is to provide consumers with a broader range of choices that includes fully electric options. For the latest information regarding available models, specifications, and future releases, it is advised to check the official Chrysler or Stellantis website, which regularly updates its offerings and initiatives related to hybrid and electric vehicles....

What safety features are available in Chrysler Group vehicles?

Chrysler Group vehicles are well-regarded for their commitment to safety, and many models incorporate a range of advanced safety features Forward collision warning and automatic emergency braking systems are another important aspect of safety, detecting potential collisions and applying the brakes if necessary. Blind spot monitoring provides visual alerts when another vehicle enters the driver's blind spot, thus assisting with lane changes. Rear cross traffic alert is beneficial when reversing, warning drivers of approaching traffic from the sides. Additionally, many Chrysler Group vehicles come equipped with multiple airbags, electronic stability control, and traction control systems to enhance overall stability and responsiveness in different driving conditions. With the integration of advanced technology, Chrysler Group continuously seeks to improve both active and passive safety features in their newer models. For the latest information on specific features available in particular models, visiting the official Chrysler Group website may provide current details and additional resources....

What technology features are available in newer Chrysler models?

Newer Chrysler models have embraced a variety of advanced technology features designed to enhance the driving experience, improve safety, Additionally, newer models often come equipped with advanced driver-assistance systems that enhance safety on the road. These systems may include adaptive cruise control, lane departure warning, blind-spot monitoring, and automatic emergency braking, which work together to empower drivers and minimize potential hazards. Furthermore, many Chrysler vehicles are also equipped with features like a premium audio system that provides an immersive sound experience, as well as available navigation systems that utilize real-time traffic data to assist drivers in reaching their destinations efficiently. Wireless charging pads and multiple USB ports ensure that devices remain powered, catering to the needs of modern users. Furthermore, some models may offer a rear-seat entertainment system for added enjoyment during longer journeys. To explore the specific technology features available in a particular model, it may be beneficial to visit the official Chrysler website for the most current details and specifications....

Dealership and Service Information

Where can I find a Chrysler Group dealership near me?

To locate a Chrysler Group dealership near you, it is best to visit the official Chrysler Group website. The website typically includes...

Can I order genuine parts and accessories for my Chrysler Group vehicle?

Yes, genuine parts and accessories can be ordered for Chrysler Group vehicles. Chrysler Group offers a comprehensive range of original...

What is the process for scheduling a test drive of a Chrysler vehicle?

Scheduling a test drive of a Chrysler vehicle generally involves a straightforward process. First, potential customers can visit the Alternatively, customers may choose to contact the dealership by phone. When calling, customers can ask to schedule a test drive and a representative will assist in confirming a suitable time. Some dealerships may also offer the option of scheduling a test drive in-person, enabling customers to visit the dealership, explore available vehicles, and choose one they would like to drive. Bear in mind that availability may vary based on the specific model and dealership inventory. For the most accurate information and to see if there are any special promotions or events, visiting the official Chrysler website is advisable....

How do I locate authorized Chrysler service centers?

To locate authorized Chrysler service centers, one can visit the official Chrysler website. Typically, there is a dedicated section...

Financial Options and Promotions

Does Chrysler Group offer financing options?

Chrysler Group provides various financing options to assist customers in purchasing or leasing their vehicles. These financing solutions Chrysler Group's financing options typically include traditional loans, leasing agreements, and special financing programs for eligible customers. Additionally, customers may have access to promotional financing offers that can reduce interest rates or provide incentives for financing through Chrysler Group's finance division. For those considering purchasing a vehicle, it is advisable to explore the financing calculator available on the company's website, as it allows potential buyers to estimate their monthly payments based on the vehicle price, down payment, and loan term. It is also helpful to check for any current incentives or special offers that may enhance the financing experience. For more specific information regarding financing options, customers are encouraged to visit the official Chrysler website where the most up-to-date information, including current offers and contact details for local dealerships, can be found....

What is the warranty coverage for Chrysler Group vehicles?

Chrysler Group offers a comprehensive warranty coverage for its vehicles, ensuring that customers have peace of mind with their purchase. Additionally, Chrysler Group provides a powertrain warranty that is often extended up to five years or seventy-two thousand miles. This powertrain warranty includes coverage for essential components such as the engine, transmission, and drivetrain, which are critical for the vehicle's operation. Some Chrysler vehicles also come with additional benefits, such as roadside assistance for a designated period, which is designed to assist drivers in the event of unforeseen circumstances. Furthermore, it is worth noting that certain models may offer extended warranties or additional coverage options that can be purchased for additional peace of mind. Customers should always review their specific vehicle’s warranty booklet or visit the Chrysler Group's official website for the most current and detailed information regarding warranty coverage and terms, as these can vary by model and year....

Are there any current promotions or discounts available for Chrysler Group vehicles?

Chrysler Group frequently offers a variety of promotions and discounts on its vehicles. These promotions can include cashback offers,...

What financing options are available for purchasing a Chrysler vehicle?

Chrysler Group offers a range of financing options for customers interested in purchasing a vehicle. Typically, these options include In addition to traditional financing, customers may also find leasing options attractive. Leasing allows individuals to drive a new Chrysler vehicle for a fixed period, usually between two to four years, without the long-term commitment of ownership. At the end of the lease term, individuals can return the vehicle, purchase it at a predetermined amount, or lease a new model. Leasing may come with lower monthly payments compared to purchasing outright, which can be appealing to those who prefer to drive newer models more frequently. Moreover, Chrysler Group often provides special financing offers, which may include promotional interest rates or cashback incentives for specific models or during particular events. These promotional offers can be an excellent way for customers to save money. For personalized financing solutions tailored to individual circumstances or for more information regarding current offers, it is advisable to visit the official Chrysler website or the nearest dealership, where one can find detailed information specifically relevant to their needs....

News and Updates

Where can I find information about the latest Chrysler Group news and events?

To find information about the latest Chrysler Group news and events, one recommended approach is to visit the official Chrysler Group...

How can I track recalls or safety notices for Chrysler vehicles?

To track recalls or safety notices for Chrysler vehicles, one can utilize multiple resources that provide up-to-date information. The In addition to the official website, the National Highway Traffic Safety Administration, often known as NHTSA, is an excellent public resource as well. The NHTSA maintains a comprehensive database of recalls and safety notices for all vehicles, including those from the Chrysler Group. Users can search by entering their VIN or by selecting the make and model of their vehicle. It is also advisable to stay connected with local dealerships, as they often receive updates on recalls and safety notices, and can provide assistance regarding any needed repairs or servicing related to these issues. Keeping abreast of these updates is essential for maintaining vehicle safety and ensuring compliance with any necessary repairs. For the most accurate and current information, visiting the official Chrysler website is recommended....

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