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Chico's Customer FAQ

Top Answers & How-to Guides

What is Chico's's Phone Number?

The question we are asked most often is about how to talk to Chico's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Chico's shipping policy?

Chico's shipping policy includes a variety of options to accommodate customers' needs for delivery. Generally, Chico's offers standard Chico's provides free standard shipping on orders that meet a certain minimum purchase requirement. This policy is a great way for customers to save on shipping costs while shopping for their favorite clothing and accessories. Additionally, the brand may offer promotions or discounts on shipping during certain sales events or seasons, which can be beneficial for shoppers looking for a deal. For international shipping, Chico's generally partners with a third-party service to handle orders shipped outside the United States. This process may involve additional customs duties or taxes, which customers are responsible for at the time of delivery. To stay updated on the most current shipping options, fees, and promotions, customers are encouraged to check the relevant sections of the Chico's website. This ensures they have the most accurate and up-to-date information regarding their shipping needs....
Ask any question you have about Chico's customer service, get an answer now.

Recent Chico's Customer Questions

How do I unsubscribe from your mailing list?

To unsubscribe from our mailing list, you can follow the unsubscribe link at the bottom of any email you receive from us. This will allow you to remove your email address from our list. If you need further assistance, check the email for specific instructions or a link to manage your subscription preferences.
Asked Sep 18, 2025 4:29 PM

Need to return order that I just received.

Sure, we can assist with that. Chico's has a convenient return policy. Items purchased can be returned within 60 days of purchase. Make sure the items are in their original condition (unwashed and unworn). Put the items you want to return back into the original package, attach the pre-paid, pre-addressed label, and drop it off at any USPS location. Shipping and handling fees are not refundable though. To process a return for an online order, Chico's should refund you using your original payment method after they receive and inspect the item. Please note it may take several days for the refund to show up in your account.
Asked Jun 6, 2024 5:26 PM

Help me with my Chico's customer service issue

Sizing and Care

How can I find my size on the Chico's website?

Finding your size on the Chico's website is a straightforward process that can enhance your shopping experience. First, you can navigate Chico's often offers a range of sizes, including numeric sizing options that may differ from standard sizes. If you are uncertain about which size to choose, it is helpful to consider how you prefer your clothing to fit, whether you like a more relaxed fit or a tailored look. In addition to the sizing guide, product pages often have customer reviews that may include insights on how specific items fit. This can be beneficial, as different styles may run slightly larger or smaller than indicated. It is advisable to take note of any such feedback while browsing. If you have further questions about sizing or need additional assistance, the website may provide contact information for customer support. This can serve as a resource for any specific inquiries you may have regarding fit and sizing....

How do I care for my Chico's clothing?

Caring for Chico's clothing is essential to maintain the quality and longevity of each piece. It is advisable to always check the care When it comes to drying, air drying is often recommended to preserve the shape and texture of the clothing. If tumble drying is preferred, selecting a low heat setting can minimize the risk of shrinking or damaging the garment. Ironing should be done on a low setting, and it is important to use a pressing cloth to avoid direct contact with the fabric. Maintaining these care instructions will help keep Chico's clothing looking fresh and beautiful. For more detailed care tips, visiting the current web page may provide additional guidance....

Email and Store Information

Does Chico's have a physical retail store I can visit?

Yes, Chico's has a number of physical retail stores that customers can visit. These stores are typically located in various shopping...

How can I unsubscribe from promotional emails?

Chico's provides a straightforward process for customers who wish to unsubscribe from promotional emails. Generally, you can find the It is also possible to manage your email preferences through your online account on the Chico's website. By logging into your account, you may have the option to adjust your subscription settings, including opting out of promotional communications. For more specific instructions or further assistance, it is advisable to check the current web page of Chico's, where they may have updated information regarding email subscriptions....

Payment and Loyalty

Are gift cards available for purchase?

Chico's typically offers gift cards for purchase, which can be a perfect gift for someone who appreciates their stylish clothing and...

What payment methods does Chico's accept?

Chico's accepts a variety of payment methods to ensure a convenient shopping experience for its customers. Typically, they accept major...

Do you offer a loyalty program?

Chico's offers a loyalty program called "Chico's Passport." This program is designed to reward customers for their purchases and engagement In addition to earning points, members may also receive exclusive access to special promotions, sales, and events. The program often features tiered levels, providing additional benefits as customers accumulate more points. For example, members may enjoy perks such as early access to new collections, birthday rewards, and more, depending on their tier status. For those interested in joining the program or learning more about its benefits, they can usually find additional details, including how to sign up and track points, on Chico's official website. It is advisable to visit the current web page for the most up-to-date information on the program and its offerings....

Clothing and Styles

How often do new styles arrive at Chico's?

Chico's frequently introduces new styles to keep their collection fresh and appealing to customers. Typically, the brand releases new...

What kinds of clothing does Chico's offer?

Chico's is known for its diverse range of women's clothing that caters to various styles and occasions. The brand offers an impressive...

Promotions and Discounts

How can I be notified of sales or special events?

To stay informed about sales or special events at Chico's, customers have several options available. One of the most effective ways Furthermore, when visiting a Chico's store, customers may notice signage or staff mentions promoting upcoming promotions, so it is beneficial to stay engaged during each visit. Lastly, the official website often highlights current sales and events, so checking there regularly can be a great way to remain updated. By utilizing these resources, customers will be well-equipped to seize the best opportunities and enjoy the unique offerings that Chico's provides....

Are there special promotions or discounts available?

Chico's frequently offers a variety of promotions and discounts that may vary throughout the year. These promotions can include seasonal It is also worth noting that Chico's tends to announce new promotions through their website, email newsletters, and social media channels, so staying connected through these platforms can be beneficial for discovering the latest deals. For instance, discounts might be available for first-time online shoppers or for those signing up for the email list. To find the most current promotions and discounts, it is advisable to check the official Chico's website, as this will provide the most accurate information regarding any ongoing offers. The website often highlights featured promotions prominently to ensure customers are aware of any savings opportunities....

Returns and Exchanges

What is Chico's return policy?

Chico's provides a straightforward return policy for customers wishing to return their purchases. Customers have thirty days from the For returns made through the mail, customers will need to obtain a return shipping label. Typically, this label may be provided as part of the return instructions received with the order, or it might be available on the company's website. It is advisable to pack the items securely to avoid damage during transit. However, customers should be aware that original shipping costs are generally non-refundable. In the case of items purchased at a discount or on sale, Chico's also accepts returns under the same conditions. However, customers may want to check whether any specific items, such as final sale products, are excluded from returns. For added convenience, items can also be returned at any Chico's store, which allows for immediate processing of returns and potential exchanges. Customers who seek more detailed information about the return policy, including any updates or special circumstances, can refer to the current information available on the Chico's website. ...

What should I do if I received a damaged item?

If a customer receives a damaged item from Chico's, the first step is to review their return and exchange policy, which can typically...

Order and Shipping

Can I track my order status online?

Customers can indeed track their order status online through Chico's website. Once an order has been placed, they typically send a...

What is Chico's shipping policy?

Chico's shipping policy includes a variety of options to accommodate customers' needs for delivery. Generally, Chico's offers standard Chico's provides free standard shipping on orders that meet a certain minimum purchase requirement. This policy is a great way for customers to save on shipping costs while shopping for their favorite clothing and accessories. Additionally, the brand may offer promotions or discounts on shipping during certain sales events or seasons, which can be beneficial for shoppers looking for a deal. For international shipping, Chico's generally partners with a third-party service to handle orders shipped outside the United States. This process may involve additional customs duties or taxes, which customers are responsible for at the time of delivery. To stay updated on the most current shipping options, fees, and promotions, customers are encouraged to check the relevant sections of the Chico's website. This ensures they have the most accurate and up-to-date information regarding their shipping needs....
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Chico's issues reported to GetHuman
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