How can I track my order?

Asked 2 years ago
To track an order with Chewy, customers can easily do so by visiting the website. Once on the homepage, there is typically an option for tracking orders located in the upper section of the page. Customers can enter the pertinent order information, which generally includes the order number and the email address associated with the account used to place the order. After submitting this information, customers will be able to see the current status of their order, including shipping details and estimated delivery dates. Additionally, once an order is shipped, Chewy usually sends a confirmation email that contains a tracking number. This tracking number can be used on the carrier's website to get real-time updates regarding the shipment. If the order was placed while logged into a Chewy account, customers may also find their order history and tracking options directly within their account dashboard. For more specific questions about tracking or to find additional information, customers should consider checking the contact section of the website, where they can find the necessary details.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 3, 2025

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