Updated

Checkr Customer FAQ

Top Answers & How-to Guides

How do I Contact Checkr Customer Service?

The question we are asked most often is about how to talk to Checkr customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request an update on the status of my background check?

Checkr provides a platform for individuals and organizations to manage background check processes. For updates regarding the status...
Ask any question you have about Checkr customer service, get an answer now.

Recent Checkr Customer Questions

I recently just applied for my driver's license, I was issued the temporary one while I expect them to mail me the original. can checkr run a background check on me with the temporary license?

Yes, Checkr can run a background check using a temporary driver's license, provided that it includes the necessary identifying information. It's important to ensure that the temporary license has all required details for the background check to be completed.
Asked Sep 12, 2024 11:58 AM

Actualizar licencia de conducir

Para actualizar tu licencia de conducir, debes ir a la oficina de motor vehículos más cercana y seguir sus instrucciones. Si tu licencia está desactualizada y Checkr no pudo realizar una verificación adecuada debido a esto, es posible que debas facilitarles tu licencia actualizada. Una vez que hayas actualizado tu licencia, contacta a la empresa para la que estás intentando completar la verificación de antecedentes y avísales que ya has actualizado tu licencia. Te proporcionarán la información necesaria sobre cómo revisar tus resultados o reiniciar el proceso de verificación si es necesario.
Asked Jun 19, 2024 6:16 PM

my background check is on hold

If your background check is on hold, it may be due to a variety of reasons. Sometimes, Checkr needs additional information to continue with the background check process or there may be delays with courthouse operations affecting records needed for your report. It's important to check your email, including your spam folder, for any communication from Checkr related to your background check. They may need additional information from you to proceed. Please respond promptly to any requests for additional information to ensure your background check is processed as quickly as possible.
Asked May 17, 2024 9:32 PM

How can I tell if my background check was submitted

You can confirm if your background check was submitted by receiving a confirmation email from Checkr. This email will be sent once the company you’re applying to has asked Checkr to conduct a background check. Check your spam or junk folders if you do not see the email in your inbox. If you don't receive this email or need confirmation, it would be best to reach out directly to the company that asked for the background check as they initiated the request.
Asked Apr 25, 2024 9:21 PM

My background check needs to be ran again

To have your background check run again, you would need to submit a new application or request through the company or platform that initially asked for your background check. Checkr does not initiate background checks, but processes them as requested by the hiring company. It's important to note that the decision to rerun a background check is entirely up to the requesting party. Please reach out to the company using Checkr for your background check to discuss rerunning your background report.
Asked Apr 18, 2024 2:58 PM

Help me with my Checkr customer service issue

Company Overview

What is Checkr?

Checkr is a technology company that specializes in background checks and screening solutions designed for businesses. Their platform Checkr's platform is particularly popular among companies in the gig economy, staffing agencies, and various sectors where safety and trust are paramount. The company prides itself on offering a user-friendly experience, both for employers and candidates undergoing the screening process. By providing detailed reports and insights, Checkr enables businesses to evaluate potential employees thoroughly. Moreover, their commitment to fairness and transparency aims to ensure that individuals are given a fair chance during the hiring process. For more specific information about their services or to explore their features, it might be beneficial to check their current website....

How does Checkr work?

Checkr is designed to streamline the background check process for businesses and organizations. It utilizes advanced technology and When a business opts to use Checkr for background checks, they typically begin by integrating Checkr's platform into their hiring process. This can involve using the Checkr API or utilizing the Checkr dashboard, depending on the company's specific requirements and technical capabilities. Once the integration is complete, employers can initiate background checks by submitting a candidate's information through the platform. Checkr's processes include searching through public records, driving history, criminal records, and other relevant databases. It often provides reports that include identity verification, employment verification, and education verification. Throughout the background check process, Checkr prioritizes compliance with regulations such as the Fair Credit Reporting Act, ensuring that all checks are conducted legally and ethically. Additionally, the platform is designed to deliver fast results, typically within a few days, although the exact timeline can vary based on the check components being requested and the jurisdictions involved. The reports generated by Checkr are accessible online, allowing employers to review findings conveniently. Therefore, Checkr acts as an efficient background check solution, helping organizations maintain safety and make well-informed employment decisions. For more specific details about the services, it may be beneficial to explore Checkr's official website or resources....

What industries does Checkr serve?

Checkr serves a diverse range of industries that require background check solutions to ensure applicant screening and maintain safety The retail sector is also served by Checkr, as employers need to ensure that their staff meet safety and security standards. Healthcare is another important industry, where background checks are essential to comply with regulations and safeguard patient welfare. Additionally, Checkr provides services to the staffing and recruiting industry, helping organizations streamline the hiring process while ensuring the right hires are made. Other industries, such as hospitality, education, and non-profit organizations, also benefit from Checkr's background check services. The flexibility and automation of Checkr's platform enable it to adapt to the unique needs of each industry, making it a valuable resource for businesses seeking to enhance their hiring practices. For more specific information about Checkr's services, you may want to visit their website....

What industries commonly use Checkr?

Checkr is utilized across a diverse range of industries that prioritize background checks to ensure the safety and integrity of their Additionally, the gig economy heavily relies on Checkr to screen independent contractors and freelancers in various sectors. This includes delivery services, food service, and personal care. The hospitality industry is also a user of Checkr, as hotels and restaurants seek to maintain a secure environment for both employees and patrons. Another significant area is education, where institutions conduct background checks on staff and volunteers to ensure the protection of students. Finally, Checkr's services extend to non-profit organizations, which often have strict requirements about the backgrounds of their volunteers. Overall, Checkr serves as a valuable resource for any industry that recognizes the importance of thorough background screening in hiring practices. For further details regarding specific industries or services provided by Checkr, one may find additional information on their official website....

Background Check Process

What types of background checks does Checkr offer?

Checkr provides a diverse range of background check services to accommodate various hiring needs. Their offerings encompass several In addition to criminal background screening, Checkr also administers identity verification checks. These checks help verify that the individual applying for a position is who they claim to be, thereby reducing the risk of identity fraud. Furthermore, Checkr provides employment verification services, which confirm an applicant's employment history, including job titles and dates of employment. This process aids employers in validating the accuracy of the information presented by potential hires. Moreover, Checkr offers educational verification checks, ensuring that candidates possess the degrees and certifications they claim to have. This type of check is particularly important for jobs requiring specific educational qualifications. Credit checks are also available for roles that require financial responsibility or access to sensitive financial information. Driving record checks are another important aspect of Checkr's services, especially for employers hiring individuals who will operate vehicles as part of their job responsibilities. These checks provide insights into a candidate’s driving history and help ensure compliance with safety standards. Lastly, Checkr can customize background checks to meet particular industry requirements or organizational needs, allowing employers to tailor the screening process to their specifications. For further details about the services and the specific options available, individuals may want to explore Checkr's official website for up-to-date information....

How do I request a background check?

To request a background check through Checkr, individuals or organizations typically need to utilize the Checkr platform or integrate This process involves entering the necessary information about the individual for whom the check is being requested and obtaining their consent. Once submitted, Checkr will process the request and provide the results through the platform. If you require specific guidance or have further questions about the process, it is best to refer to Checkr's website for detailed resources or contact information....

Can I request an update on the status of my background check?

Checkr provides a platform for individuals and organizations to manage background check processes. For updates regarding the status...

Background Check Details

How long does a background check take?

The duration of a background check conducted by Checkr can vary depending on several factors, including the type of check being performed,...

What information is included in a background check report?

A background check report typically includes a variety of information that can help organizations assess the suitability of an individual Commonly included information in a background check report may consist of identity verification details, which confirm the individual’s name, date of birth, and social security number. Criminal records are another significant component, encompassing felony and misdemeanor convictions, arrests, and pending charges at various levels, such as federal, state, and county. Furthermore, employment history is often verified, showcasing the individual’s previous job titles, dates of employment, and reasons for leaving. Educational verification may also be included, confirming degrees or certifications obtained from institutions the individual attended. In some cases, background check reports can include driving records, particularly if the job requires driving as part of the responsibilities. Additional checks may involve reviewing credit history or even social media activity, depending on what the organization deems necessary for assessment. It is important to note that the specific information included can vary based on the type of background check requested and the regulations guiding the process. For the most accurate and detailed information regarding what a specific Checkr background check may include, it is advisable to consult the relevant web pages or documentation....

What is the turnaround time for customer support inquiries?

The turnaround time for customer support inquiries with Checkr can vary depending on several factors, including the volume of inquiries...

How are Checkr background checks different from other services?

Checkr background checks distinguish themselves from other services through their technology-driven approach and commitment to delivering Additionally, Checkr places a strong emphasis on providing a user-friendly experience for both applicants and employers. Their online platform allows users to initiate and manage background checks easily, providing real-time status updates and notifications throughout the process. This level of transparency is designed to keep both parties informed and reduce anxiety during the hiring process. Furthermore, Checkr is committed to compliance with applicable laws and regulations, maintaining a focus on protecting the privacy of applicants while ensuring fairness and accuracy. They also offer a range of customizable background check solutions tailored to various industries and needs. Overall, Checkr's blend of technology, transparency, and user-centric design positions it as a progressive choice for organizations that require background checks. For more information, users may consider visiting Checkr's website to explore their offerings and any updates on their services....

Cost and Security

Is my personal information secure with Checkr?

Checkr takes the security and privacy of personal information very seriously. As a company that specializes in background checks, protecting This includes utilizing encryption protocols for data in transit and at rest, which ensures that any information transmitted between users and their systems is protected. They also implement stringent access controls, meaning that only authorized personnel can access personal information. Furthermore, Checkr undergoes regular security audits and assessments to identify and address any vulnerabilities in their systems. In addition to these technical measures, Checkr adheres to strict compliance standards relating to data privacy and protection. They follow applicable laws and regulations, including the Fair Credit Reporting Act (FCRA), which governs the handling of consumer information. This ensures that personal data is processed fairly and transparently and that individuals have rights regarding their data. However, it is important to understand that no system can be entirely immune to potential threats. Therefore, individuals using Checkr services should feel informed about privacy policies and the measures put in place to protect their information. For those looking for specific details on Checkr’s security practices, it may be useful to refer to the current web page, where more comprehensive information may be provided. Overall, Checkr strives to maintain a secure environment for personal information while ensuring transparency with users....

How much does a background check with Checkr cost?

The cost of a background check with Checkr can vary based on several factors, including the type of check being conducted and the specific Pricing might also differ based on the volume of checks conducted, as many businesses may benefit from bulk pricing or subscription models. It is important to understand that while the basic pricing can be found on Checkr's website, additional fees may apply for specific services or optional add-ons. For detailed information on the costs associated with specific background checks, it is best to visit Checkr's official website. There, you can find up-to-date pricing information, as well as any other relevant details regarding available services. By checking the website, potential customers can gain a clearer understanding of what to expect in terms of cost and services offered....

Disputes and Corrections

Can I dispute inaccuracies in my background check report?

Yes, individuals can dispute inaccuracies in their background check report. According to standard practices, when a background check The first step typically involves obtaining a copy of the background check report to identify specific inaccuracies. Once the inaccuracies are known, individuals should gather any supporting documentation that can help clarify the discrepancies. They will then need to submit a formal dispute to the reporting agency, which might include Checkr in this context, along with any evidence that supports their claim. The reporting agency is required to investigate the dispute and respond within a specified timeframe, usually around thirty days. If the dispute is validated, the necessary corrections will be made. It is important for individuals to stay informed about their rights and to ensure their background check information is accurate. For additional specific steps or guidelines, it may be beneficial to refer to the current web page for further information....

Does Checkr offer international background checks?

Checkr primarily focuses on background checks for individuals within the United States. While they provide a wide variety of services...

What steps should I take if I believe my background check is incorrect?

If an individual suspects that their background check conducted by Checkr contains inaccuracies, there are specific steps they can The next step is to reach out to Checkr directly, as they have a process in place for disputing errors. Typically, this involves submitting a request for correction along with the supporting documentation. It may also be helpful to provide a clear explanation of the inaccuracies identified in the report. Furthermore, individuals should keep track of all communication with Checkr, including dates, names of representatives, and any correspondence. This ensures that there is a record of the dispute process. While Checkr aims to resolve disputes efficiently, it is important to allow for the necessary time for the company to investigate and respond. For any detailed procedures or specific contact information, it is advisable to visit the Checkr website where these resources are available....
We look to the Checkr issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Checkr issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated