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Chattem Customer FAQ

Top Answers & How-to Guides

How do I Contact Chattem Customer Service?

The question we are asked most often is about how to talk to Chattem customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there educational resources about the benefits of Chattem products?

Chattem offers several educational resources that outline the benefits and uses of their products. These resources can be found on In addition to the information available on the website, Chattem may also produce brochures, articles, and videos that help consumers understand how their products work and the specific health benefits they provide. These resources are often aimed at promoting informed decisions among consumers when selecting health and wellness products. Furthermore, important topics such as proper dosage, side effects, and contraindications are often highlighted to ensure safe usage. It is advisable for consumers to explore the official Chattem website to access the most accurate and up-to-date information regarding the benefits and proper usage of their products. This approach helps in making informed choices based on reliable information....
Ask any question you have about Chattem customer service, get an answer now.

Recent Chattem Customer Questions

How do I order Sportscreme from you like I did several years ago. The phone # rings and rings.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that for ordering details.
Asked Jan 29, 2025 3:46 PM

Is my gold bond cream 22N371 still good

If you're checking the expiration of a Gold Bond product like cream, there's usually an expiration date printed on the bottom of the product or on the crimp of the tube. If product 22N371 does not have any visible date, and you've had it for over three years, we recommend discarding it. The effectiveness of the active ingredients may decrease over time making the product less effective. Always ensure to check the product's condition as well, if you notice any change in color, consistency, or smell, it's best to throw it out. Your health and safety should always come first.
Asked Apr 5, 2024 8:34 PM

Can't find Cortizone 10 "intensive healing formula" Do you still make it and if so where can I get it.

We're sorry for any inconvenience. Product availability can vary over time due to multiple factors. Unfortunately, we don't have the exact current information regarding the Cortizone 10 "Intensive Healing Formula". It is always best to check with local retailers or major online platforms, as the product may still be available there.
Asked Feb 28, 2024 4:58 PM

Help me with my Chattem customer service issue

Product Information

What products does Chattem offer?

Chattem offers a diverse range of products primarily in the healthcare and personal care sectors. The company is well known for its In the realm of pain relief, Chattem provides well-recognized brands such as BenGay and IcyHot, which are commonly used for muscle soreness and joint pain. The allergy segment includes products like Zyrtec, which is popular for relieving allergy symptoms. Additionally, Chattem offers products that focus on cough and cold relief, such as Vicks and other associated formulations. Furthermore, Chattem's topical treatments sometimes address issues like acne or skin irritation, and they maintain a portfolio of health and wellness products. For more detailed information about specific products, their uses, and new offerings, it may be beneficial to visit the official Chattem website, where users can explore the full range of available products and learn about their respective benefits....

Where can I purchase Chattem products?

Chattem products are available through a variety of retail channels, including drugstores, grocery stores, and online platforms. Many...

Are Chattem products available internationally?

Chattem products primarily focus on the North American market, but some of their offerings may be available in select international...

Where can I find information about the ingredients used in Chattem products?

Information about the ingredients used in Chattem products can typically be found on the packaging of the products themselves. Each Furthermore, consumers may find a resource section on the website that includes information about the quality and safety standards that Chattem follows in manufacturing their products. If you are seeking information about a particular ingredient or have questions regarding the formulation, the website may also offer insights into the benefits and purposes of various ingredients used. For the most accurate and up-to-date information, navigating to the official web page is advisable, as it will offer the latest details and any new product information. This ensures that consumers receive the most reliable data regarding the ingredients included in Chattem products....

Can I use multiple Chattem products together?

Using multiple Chattem products together is generally permissible, but it is essential to exercise caution and awareness of the specific It is advisable to carefully read the labeling and instructions for each product to ensure they do not conflict with one another. Additionally, some individuals may have specific health concerns or conditions that warrant a more personalized approach to using multiple products. If there is uncertainty or if one has any medical conditions, it is wise to consult with a healthcare professional for tailored advice. For further information on individual products, including their uses and interactions, one may wish to explore the current content available on the official Chattem website, where product details are commonly provided....

Can I use multiple Chattem products together?

Using multiple Chattem products together is generally permissible, but it is essential to exercise caution and awareness of the specific It is advisable to carefully read the labeling and instructions for each product to ensure they do not conflict with one another. Additionally, some individuals may have specific health concerns or conditions that warrant a more personalized approach to using multiple products. If there is uncertainty or if one has any medical conditions, it is wise to consult with a healthcare professional for tailored advice. For further information on individual products, including their uses and interactions, one may wish to explore the current content available on the official Chattem website, where product details are commonly provided....

Safety and Usage

Do Chattem products have any side effects?

Chattem, a company known for its wide range of healthcare and consumer products, offers many items, including over-the-counter medications, Generally, over-the-counter medications can cause common side effects such as nausea, headaches, dizziness, or gastrointestinal discomfort. For example, a product designed to relieve pain may include ingredients that can lead to stomach upset in some individuals. It is also important to note that dietary supplements may interact with certain medications or may not be appropriate for individuals with specific health conditions. To minimize risks, it is recommended that individuals read the product labels carefully before use. These labels often provide important information regarding potential side effects, contraindications, and recommended dosages. Furthermore, if an individual has prior health conditions, is taking other medications, or is pregnant or nursing, it is advisable to consult with a healthcare professional before starting any new medication or supplement. For the most accurate and up-to-date information on side effects associated with specific Chattem products, checking the official website or referring to the product packaging may be beneficial. This will also provide additional information on contact details for any inquiries regarding Chattem's offerings....

Are Chattem products tested on animals?

Chattem, as a company, has a commitment to producing its products with consumer safety as a priority. In line with industry standards, Historically, animal testing has been a topic of considerable discussion within the industry. Chattem's approach reflects a growing trend towards alternative testing methods that do not involve animals. They continually evaluate advancements in testing technologies and methods that can provide safety and efficacy data without the need for animal testing. However, specific policies and strategies may change over time, so it is advisable for interested consumers to look for the most current information directly on the company's website. There, consumers may find more details about Chattem's commitment to safety and their stance on testing practices. This way, one can stay informed about their practices regarding animal testing and other ethical considerations in product development....

Can I use Chattem products during pregnancy or while breastfeeding?

When it comes to using Chattem products during pregnancy or while breastfeeding, it is important to consider the specific product and Generally, many medications may not be tested specifically for use during pregnancy or breastfeeding. This means that there can be limited data on their safety for both the mother and the developing fetus or nursing infant. Therefore, it is always advisable to consult a healthcare professional before using any over-the-counter medication during this sensitive period. A doctor or pharmacist would be well-equipped to provide personalized advice based on the particular Chattem product in question and the unique circumstances of your health and pregnancy or breastfeeding status. Additionally, while Chattem does provide information on the packaging of its products, this may not always specify details related to use during pregnancy or lactation. For the most accurate and comprehensive information, including potential risks or precautionary measures, individuals can refer to the official Chattem website, where product details and contact information may be available. This way, one can stay informed and make safe choices regarding product use during pregnancy and breastfeeding....

Policies and Promotions

What is the return policy for Chattem products?

Chattem usually aims to provide high-quality products, and they understand that customer satisfaction is important. While specific In addition, Chattem has created a range of well-respected over-the-counter healthcare products, and if a customer is dissatisfied for any reason, they are typically encouraged to reach out to the retailer where the product was bought. For precise return information or to clarify any specific situations regarding Chattem products, customers might benefit from looking at their retailer's website or visiting the current Chattem webpage for guidance....

Does Chattem offer any discounts or promotions?

Chattem occasionally provides discounts and promotions on its products, but the specifics can vary over time. These offers may be available...

Company Practices

Is Chattem a sustainable and environmentally friendly company?

Chattem is committed to sustainability and has implemented various practices and initiatives aimed at reducing its environmental impact. In terms of product formulation, Chattem often seeks to use ingredients that are safer for both consumers and the environment. This reflects a growing trend within the industry to prioritize sustainability without compromising product efficacy. Packaging is another area where Chattem has made strides, focusing on using materials that are recyclable and reducing excess packaging whenever possible. Moreover, Chattem understands that transparency is essential in demonstrating its commitment to sustainability. By providing information about its environmental initiatives and product ingredients, the company aims to build trust with its consumers. While these efforts demonstrate Chattem's acknowledgment of environmental responsibilities, the extent of its sustainability practices can vary across different product lines and projects. For the most current information and specific details regarding Chattem's sustainability initiatives, practices, and goals, visiting their official website may be beneficial. The website typically includes updates on corporate social responsibility efforts and sustainability commitments....

What is the manufacturing process for Chattem products?

Chattem is a well-established company in the health care and personal care industry, known for its diverse range of products designed Initially, the process begins with product development, where experienced teams conduct research to identify consumer needs, potential formulations, and safety requirements. This research is critical in crafting effective and compliant products that meet regulatory standards. Once a product concept is approved, formulation experts develop the product by selecting appropriate ingredients. These ingredients must be safe, effective, and compatible, and they vary depending on the category of the product, such as over-the-counter medications, skincare items, or personal care products. Careful attention is also paid to sourcing high-quality raw materials. After formulation, the ingredients enter the manufacturing phase, which typically occurs in state-of-the-art facilities designed to adhere to strict Good Manufacturing Practices (GMP). This ensures that products are manufactured consistently and controlled to meet quality standards. During this stage, raw materials are precisely measured and combined, followed by mixing, blending, or other processes depending on the product type. Quality assurance is an ongoing priority throughout the manufacturing process. Chattem employs strict testing protocols to verify product safety and efficacy, including in-process testing and final product evaluations. Packaging is also a critical consideration, as it must protect the product and convey necessary information to consumers. Ultimately, once the products have passed all quality checks, they are released for distribution. The entire manufacturing process is designed not only to meet consumer needs but also to uphold safety and quality standards that consumers can trust. For further information about specific products or manufacturing practices, the current Chattem website may offer detailed insights....

Customer Resources

How can I find product reviews for Chattem items?

To find product reviews for Chattem items, there are several strategies you can utilize. First, visiting major online retailers that...

Are there educational resources about the benefits of Chattem products?

Chattem offers several educational resources that outline the benefits and uses of their products. These resources can be found on In addition to the information available on the website, Chattem may also produce brochures, articles, and videos that help consumers understand how their products work and the specific health benefits they provide. These resources are often aimed at promoting informed decisions among consumers when selecting health and wellness products. Furthermore, important topics such as proper dosage, side effects, and contraindications are often highlighted to ensure safe usage. It is advisable for consumers to explore the official Chattem website to access the most accurate and up-to-date information regarding the benefits and proper usage of their products. This approach helps in making informed choices based on reliable information....
We look to the Chattem issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chattem issues reported to GetHuman
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