What should I do if my shipment is damaged or lost?

If a shipment handled by Ceva Logistics is damaged or lost, there are several essential steps one can take to address the situation. First, it is important to inspect the shipment thoroughly upon receipt, noting any visible damage on the packaging or the goods inside. Documenting the damage is crucial, so taking photographs and keeping all relevant paperwork, such as the delivery receipt and packing slip, will provide necessary evidence. Next, one should review the shipping terms and conditions provided by Ceva Logistics, as these documents typically outline the process for filing a claim in the event of damage or loss. It is advisable to initiate the claim process as soon as possible, as there may be time limits for reporting issues. Within the claim, it is beneficial to include all documentation gathered, such as photographs, the order confirmation, and any previous correspondence regarding the shipment. In addition to filing a claim, reaching out to the person or entity that arranged the shipment may be helpful. They can often provide additional guidance or support in navigating the claims process. While the specifics of how to proceed may vary depending on the terms of the contract and the nature of the shipment, maintaining clear records and communicating promptly will significantly ease the process. For the most accurate and current information on the claims process, it may be helpful to check the official Ceva Logistics website. This site can provide additional details about policies and procedures specific to your situation.