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Century Storage Customer FAQ

Top Answers & How-to Guides

What is Century Storage's Phone Number?

The question we are asked most often is about how to talk to Century Storage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I forget my access code?

If a customer forgets their access code for a Century Storage unit, there are typically procedures in place to assist with password...
Ask any question you have about Century Storage customer service, get an answer now.

Unit Information

What unit sizes do you offer?

Century Storage provides a variety of unit sizes to accommodate different needs and preferences. The available sizes typically range...

Do you have climate-controlled units?

Century Storage typically offers climate-controlled units, which are designed to protect sensitive items from extreme temperature and...

Are there restrictions on what I can store?

When it comes to storage units at Century Storage, there are typically restrictions on certain items that cannot be stored for safety It is also important to consider that some valuables or high-value items might be subject to specific restrictions. For instance, items that are considered irreplaceable or invaluable may not be covered by insurance policies associated with the storage facility. For the most accurate and up-to-date information regarding restrictions on what can be stored at Century Storage, it is always best to consult the current web page of Century Storage. This will provide the most comprehensive details tailored to specific locations and any additional regulations that may apply....

Operating Hours and Services

What are your operating hours?

Century Storage typically operates during convenient hours to accommodate customers' schedules. Most locations have standard operating...

Do you provide packing supplies?

Century Storage facilities typically offer a wide range of packing supplies to assist customers in preparing their items for storage. In addition to packing supplies, many locations may also offer rental trucks or moving assistance to facilitate the transition of belongings into storage units. Customers are encouraged to check the specific offerings at their local Century Storage facility, as inventory and availability can vary by location. For more detailed information about packing supplies or other services available, individuals may wish to visit the Century Storage website or inquire directly at their chosen facility....

What payment methods do you accept?

Century Storage typically accepts a variety of payment methods to accommodate their customers' needs. Commonly accepted options include...

Are there any discounts for long-term rentals?

Many storage facilities, including those operated by Century Storage, often provide discounts or promotional rates for long-term rentals....

What is the process for reserving a unit?

The process for reserving a unit at Century Storage is generally straightforward and can often be completed through their website. Once a suitable unit is identified, the next step involves selecting the desired reservation dates. Customers may be required to provide some basic personal information, such as name, contact details, and possibly a form of identification. The website may also ask for payment information to secure the reservation, which often includes a deposit or payment for the first month’s rent. After submitting the reservation request, customers usually receive a confirmation via email, detailing the reservation specifics and any additional instructions. It is important to review any terms and conditions associated with the reservation, such as cancellation policies or required documentation at move-in. For the most accurate and up-to-date details about the reservation process, individuals should refer to the current Century Storage website or their specific location page for additional information....

Security and Access

Can I access my unit outside of business hours?

Access to storage units at Century Storage can vary by location and specific facility policies. Many of their facilities are equipped To ensure that you have the most accurate information about your access options, it is advisable to check the current details on the Century Storage website or consult the facility's guidelines relevant to your rental agreement. This will provide clarity regarding the hours you can access your unit and any security measures in place that may affect your access. Understanding these policies can help you plan your visits effectively and ensure you have access to your belongings when needed....

Are there security features in place at your facility?

Century Storage facilities typically prioritize the security of their customers' belongings. Many locations are equipped with a variety Furthermore, lighting is usually enhanced in and around the storage units to promote safety during evening hours. Many facilities also offer on-site management, which can help in maintaining security through regular inspections and monitoring of the premises. It is important to note that security measures can vary between different locations, so potential customers may want to explore the specific features available at their preferred storage facility. Those interested can typically find more detailed information on security offerings directly on the Century Storage website or by checking the specific location’s details....

What happens if I forget my access code?

If a customer forgets their access code for a Century Storage unit, there are typically procedures in place to assist with password...

Rental Policies

What is your policy on late payments?

Century Storage typically has a policy in place regarding late payments to ensure the smooth operation of their facilities and to maintain It is important to note that specific policies regarding late fees, grace periods, and the handling of delinquent accounts can vary by location. For the most accurate and detailed information, customers are encouraged to visit the official Century Storage website, where they can find information tailored to their local facilities. This can provide clarity on the terms and conditions that apply to their particular agreement....

Is there a minimum rental period?

Century Storage typically has flexible rental agreements, but the specifics regarding the minimum rental period may vary by location...

Can I change units after renting?

Yes, it is usually possible to change units after renting from Century Storage. Customers often find that their storage needs can change...

How can I terminate my rental agreement?

To terminate a rental agreement with Century Storage, customers typically need to follow specific steps outlined in their rental contract....

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