Celebrity Cruises Customer FAQ

The minimum age to cruise with Celebrity Cruises generally varies depending on the type of cruise and itinerary. For most sailings, For guests under the age of eighteen, it is important to note that they must be accompanied by a parent or guardian who is at least twenty one years old. In terms of youth programs, Celebrity Cruises offers various activities and clubs designed for children and teenagers, ensuring that younger passengers have enjoyable experiences tailored to their age group. To get the most accurate information regarding age requirements specific to your cruise or itinerary, it is advisable to visit the official Celebrity Cruises website. It contains detailed information that can help you plan your cruise experience better. Overall, Celebrity Cruises strives to create a welcoming environment for guests of all ages, making it a great option for family vacations....

When planning international travel, it is essential to have the correct documentation to ensure a smooth journey. The primary document In addition to a passport, travelers may also need to obtain a visa, depending on the destination country. A visa is an endorsement placed within the passport that grants permission to enter, stay, or leave the country for a specified period. Visa requirements can vary significantly from one country to another, so it is essential to research the specific entry requirements for each destination. For travelers embarking on a cruise vacation, it is crucial to be aware that some cruise lines, including Celebrity Cruises, may have additional documentation requirements. This may include proof of vaccination or medical records, especially for health and safety protocols. Travelers should also have copies of their cruise itinerary, travel insurance documents, and emergency contacts. It is wise to keep both physical and digital copies of all essential documents. Travelers can keep these copies on their person or in a secure location while traveling. For specific information or updates regarding travel documents, it is always a good idea to refer to the current web page of relevant government agencies or your intended travel provider....

Celebrity Cruises has specific cancellation and refund policies that can vary depending on the type of fare purchased and the timing The specific timeframes for cancellation can vary, but typically, cancellations made a certain number of days prior to the departure date are eligible for a full refund, while cancellations made closer to the sailing date may incur a penalty. It is important to note that for bookings made as part of a promotion, or if other terms apply, those conditions will govern the cancellation process. In the event that a cruise is canceled by Celebrity Cruises, guests are generally entitled to a full refund of the cruise fare and any associated fees. Guests are encouraged to review the terms and conditions outlined in their booking confirmation, as these will provide detailed information specific to their situation. For the most accurate and updated information regarding cancellation and refund policies, it is advisable for guests to visit the official Celebrity Cruises website, where they can find current details based on their booking....

Yes, a traveler can certainly book a cruise through a travel agent when planning a journey with Celebrity Cruises. Travel agents often...

When considering a vacation with Celebrity Cruises, it is essential to understand what the cruise fare typically includes to plan accordingly. Firstly, accommodations are included, typically covering a variety of stateroom options such as inside, ocean view, balcony, and suites, providing guests with comfortable lodgings during their journey. Dining is another significant aspect covered by the fare. Guests can enjoy a selection of complimentary dining venues that feature diverse culinary options, including international cuisine and casual dining. Entertainment is also a vital component of what is included. Guests can access a myriad of entertainment options, such as theatrical performances, live music, and unique activities designed to engage and entertain passengers. Additionally, most cruise fares encompass access to onboard facilities, including pools, fitness centers, and recreational activities. Moreover, guests can take advantage of programs designed for enrichment and discovery, including workshops, lectures, and classes. Certain promotions may include gratuities, so it is worthwhile for guests to check the specifics of their booking for any added inclusions. However, it is important to note that specialty dining, excursions, spa treatments, and certain beverages may incur additional charges. For the most accurate and detailed information regarding what is included in the cruise fare, guests can always look on Celebrity Cruises' current web page or consult their specific cruise itinerary....

Celebrity Cruises offers a variety of payment options to make the booking process convenient for guests. Generally, these options include Most bookings require a deposit at the time of reservation, with the final payment due closer to the sailing date. It is important for guests to review the specific payment policies that apply to their booking, as these can vary based on the cruise itinerary, length, and promotional offers at the time of booking. For the most accurate and up-to-date information, reviewing the payment details on the official Celebrity Cruises website is recommended....

To find information about shore excursions offered by Celebrity Cruises, it is advisable to visit the official website, where detailed In addition to the online resources, guests can often access information about shore excursions through the cruise planner feature, which is available during the booking process and after securing a reservation. This feature allows individuals to preview and even reserve their desired excursions in advance, ensuring a more personalized experience during their voyage. For any specific queries or additional details, checking the official website for updated contact information and resources is a sensible approach. This way, travelers can make well-informed choices for their exciting shore adventures....

Celebrity Cruises has specific policies regarding the bringing of personal alcohol aboard its ships. Generally, guests are allowed If a guest wishes to bring additional alcoholic beverages, such items must be purchased from a port of call or the ship's shops, and might incur a corkage fee if consumed in public areas or in dining venues. Typically, spirits or non-wine beverages are not allowed to be brought on board at embarkation. Upon boarding, security measures are in place that may involve searching luggage, and any alcohol found that exceeds the set limits may be confiscated and stored until the cruise ship returns to the homeport. For guests planning to enjoy wine or champagne during their cruise, it is advisable to either consume it in the stateroom or set up private dining experiences. Of course, Celebrity Cruises offers a wide selection of beverages and packages that can be purchased onboard, enhancing your experience during the journey. To ensure that you have the latest information and specific policies for your sailing, visiting the official Celebrity Cruises website can provide detailed guidance and assist in planning your trip accurately....

Gratuities are typically not included in the cruise fare with Celebrity Cruises. Most guests will find that gratuities, often referred Guests have the option to adjust these gratuities if they feel it is necessary based on the level of service received during their cruise. It might also be helpful for potential guests to check Celebrity Cruises’ official website for the most current information regarding gratuities and any applicable fees, as policies can change. ...

Celebrity Cruises has specific dress code requirements for dining, which can vary depending on the venue and the evening. On casual On formal evenings, guests may be encouraged to dress in evening wear. For men, this generally means a suit or tuxedo, while women might wear an elegant dress or cocktail attire. Celebrity Cruises aims to create a sophisticated atmosphere in dining venues during these occasions. In addition to formal nights, there are themed dining evenings that may also have specific dress expectations. For the more casual specialty dining restaurants, the dress code tends to be more relaxed, allowing guests to be comfortable while enjoying their meals. It is advisable to check the current dining policies on the Celebrity Cruises website for the most accurate and updated information regarding dress codes for specific sailings....

Celebrity Cruises is committed to providing an excellent dining experience for all guests, including those with special dietary needs. Options typically available include vegetarian, vegan, gluten-free, and low-sodium meals. Celebrity Cruises is also able to cater to guests with allergies and intolerances. Upon boarding, guests can communicate any immediate dietary needs to the restaurant staff or the maitre d’, who can assist in recommending suitable menu items. For those interested in more detailed meal planning, some specialty restaurants may offer customized options that cater to specific dietary restrictions, enhancing the dining experience. It is always a good idea for guests to ask questions regarding food preparation and ingredients to ensure their meals align with their dietary requirements. For more information or specific inquiries regarding services available for special dietary needs, the current web page may provide additional guidance and resources....

Celebrity Cruises offers a variety of amenities and activities specifically designed for children and families, making it an enjoyable In addition to the camp program, Celebrity Cruises boasts family-friendly spaces such as the pools and hot tubs that are suitable for all ages, along with various outdoor decks where families can relax together. Dining options also cater to families, with kid-friendly menus available in many restaurants. For those seeking quality family time, there are several opportunities for game nights and family shows that feature live entertainment. Parents can also take advantage of babysitting services in the evening, allowing for a special adult dining experience while knowing their children are in good hands. Those interested in learning more about these amenities and the program's specifics can check the current Celebrity Cruises website for detailed information....

Yes, Celebrity Cruises offers Wi-Fi aboard its ships, enabling guests to stay connected while enjoying their vacation at sea. The Wi-Fi The cruise line utilizes a technology called "Celebrity Wi-Fi" to ensure that the internet experience is as smooth and reliable as possible, even when the ship is sailing in remote locations. It is important to note that connectivity can vary depending on the ship's location, with some areas experiencing better service than others. For those interested in using the Wi-Fi service, it is advisable to check the current website for detailed information on the available packages and pricing, as well as any additional features that may enhance the online experience during the cruise....

Celebrity Cruises places a strong emphasis on the health and safety of its guests while onboard. Each ship in the Celebrity fleet is The medical team usually consists of licensed physicians and nurses who are trained to handle both emergency and non-emergency health concerns. They can provide a range of services, such as first aid, medical consultations, and vaccinations if needed. However, it is important to note that while medical facilities are available, they are not intended to replace comprehensive medical care. Guests with specific health concerns or medical conditions are encouraged to consult with their healthcare providers before embarking on their cruise. It is also advisable to bring any necessary medications and medical supplies, as the onboard pharmacy may not carry all items. For detailed information on specific services or policies, a guest may want to refer to the current Celebrity Cruises website for up-to-date guidance....

Celebrity Cruises offers a variety of onboard entertainment options designed to cater to diverse tastes and preferences, ensuring that Guests can participate in interactive activities, such as trivia contests, game shows, and cooking demonstrations, which offer entertainment while allowing for a chance to engage with fellow passengers. Movie nights under the stars on the pool deck provide a unique experience, allowing guests to enjoy classic films in a relaxed outdoor setting with complimentary popcorn and blankets. For those looking for a more intimate evening, many ships feature lounges and bars where guests can relax with a cocktail while enjoying acoustic performances or themed entertainment nights. Additionally, the ships often have a casino where guests can try their luck at various games. The options available are designed to create an enjoyable and engaging atmosphere onboard. For a complete overview of the entertainment offerings specific to each ship, it may be beneficial to visit the official Celebrity Cruises website, as they provide detailed information on current programs and events....

Celebrity Cruises offers a range of special services and accommodations for guests with disabilities to ensure that everyone can enjoy Accessible staterooms are available on most Celebrity ships, which are designed to accommodate various needs. These staterooms feature wider doorways, maneuverable space for wheelchairs, grab bars, and roll-in showers. Additionally, guests can request mobility aids, such as wheelchairs or scooters, which can be arranged prior to their sailing. For those with hearing impairments, Celebrity Cruises provides special services, including assistive listening devices and sign language interpretation on request. The ships are equipped with visual alarms and fire alerts in accessible staterooms, ensuring that safety measures are also in place for guests with hearing disabilities. Celebrity Cruises also encourages guests with disabilities to inform them of any specific needs or special requests in advance of their journey. This can enhance the overall experience and ensure that the necessary accommodations are prepared. For the most current information on services and accommodations available for guests with disabilities, it is advisable to visit the official website or review the specific details related to a chosen cruise. This way, guests can make informed decisions and enjoy their sailing experience without concern....