What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Catherines, it is important to address the issue promptly to ensure a satisfactory resolution. The first step would be to review the return and exchange policies available on the Catherines website, as these policies typically provide guidance on how to handle such situations. Generally, customers should verify the condition of the item upon receipt and document any visible damage, including taking photographs if necessary. Next, the customer would need to initiate a return or exchange process, which usually involves returning the damaged item in its original packaging along with any included accessories or tags. Catherines may provide specific instructions for returning the item, and it is advisable to follow those instructions closely to avoid any delays. Additionally, customers are often encouraged to include a brief note explaining the issue to help facilitate the return process. Depending on the circumstances, a customer may be eligible for a replacement item or a full refund. It is essential to be attentive to any deadlines for returns as stated in the policy, as acting swiftly can help resolve the matter more effectively. For detailed information regarding the return process, the customer can look at the current web page for specific contact information or further instructions. This way, they can receive the support needed to resolve any issues with a damaged or defective item.